Durwood Brown

Customer Service / Management / Server

Raleigh, NC 27610

adse5q@r.postjobfree.com

+1-202-***-****

Motivated flexible self-starter, with a natural ability to learn new technologies to promote products and build professional reports with others. Possess an infectious enthusiasm for social media marketing and promotions.

Authorized to work in the US for any employer

Work Experience

FRONT DESK ASSOCIATE/NIGHT AUDITOR

Quality Inn - Williamston, NC

August 2021 to March 2022

• Processing guest registrations and collecting payment

• Respond to guest needs, special requests and complaints; alert the appropriate manager to potential issues as needed

• Complete checklist and shift reports

• Assist other team members in various assignments including breakfast, laundry or housekeeping duties if needed.

IBS SALES / TRAINER / SUPERVISOR

Focus Services - Greenville, NC

March 2020 to August 2021

• Met activity targets and key performance indicators which included inbound calls daily, follow up outbound calls, quotes, sales, and connects, etc

• Advised customers about the current service plans, prices, features and benefits of Spectrum (Cable TV, High Speed Internet, Home Phone )

• Trained new sales representatives

• Quoted prices and credit terms and prepared sales agreements for orders obtained

• Met or exceed assigned PSU goals and new sales quotas with the assigned module of accounts

• Interfaced with other departments through written and verbal communications to handle customer situations; involving customer problems and questions Customer Service Representative (CSR)

Concentrix - Greenville, NC

November 2018 to February 2020

• Contracted as Customer Service Representative for US Cellular

• Answered incoming calls in a timely manner, Processed payments, assisted customers with billing questions, processed orders, device activations, provided product and service information to customers, identify and escalate issues to supervisors, also trouble shoot customer issues with their devices or reported area issues

Server/Waiter

RED LOBSTER - RALEIGH - Durham, NC

August 2016 to September 2017

• Served guest for a national casual dining seafood restaurant franchise

• Responsible for conducting payment transactions, food preparation, enhancing dining experiences

• Promoted to senior staff trainer for new onboarding staff as well as staff development for existing team per the recommendation of the store general manager Server

CLYDE'S OF CHEVY CHASE - Chevy Chase Village, MD

November 2015 to July 2016

• Served guest for a local casual dining restaurant and bar franchise

• Responsible for conducting payment transactions, food preparation, enhancing dining experiences Marketing/Customer Service/Supervisor/Server/Box Office Mgr BETHESDA BLUES AND JAZZ SUPPER CLUB - Bethesda, MD February 2013 to September 2015

• Developed and executed marketing strategy, including traditional and new media

• Managed social media presence on Twitter, Facebook, LinkedIn and other relevant social media sites

• Monitor online conversation and make recommendations

• Maintained contact and candidate database

• Develop content, including copy and graphics for promotion across multiple digital channels, such as websites, social media, and email

• Assisting with editing and proofing of content

• Ability to respond quickly to news events and participate in the conversation

• Demonstrated ability to work in a collaborative team environment

• Excellent verbal and written communication skills

• Serve guest food and drinks in a casual/fine dining restaurant which features a full service bar, an assortment of fine wines and seasonal cuisines

• Assisted with managing food service teams of 5-20 multiple private and corporate events

• Lead Trainer/Staff Supervisor of the floor staff and box office staff

• Received multiple promotions and professional accolades during my time of employment Electrician Assistant

WC BROWN ELECTRIC SERVICE - Williamston, NC

May 2001 to October 2012

• Assisted licensed electricians as needed

• Installed and repaired electrical services in homes and small businesses

• Utilized construction tools and equipment

• Electrical wiring installed, repaired and maintained wiring, switches, conduits, circuit breakers, lighting and other apparatus in buildings and other structures.

• Electronics knowledge and trouble-shooting skills to provide maintenance services for electronically controlled systems.

Grill Cook

R&C Restaurant - Williamston, NC

April 2006 to June 2008

Grill Cook, Line server, Prep Cook

Primarily ran the grill and fryer.

Assistant Manager

Red Apple Market - Washington, NC

June 1992 to January 1995

• Cashier at Williamston Texaco location

• Later promoted to Asst Manager and Cashier at Washington location. Money and card transactions. Stocking and in inventory. Employee scheduling. Bank deposits Customer Service Representative (CSR)

AMERICAN EXPRESS TELEMARKETING SERVICES - Greensboro, NC June 1991 to June 1993

• CSR trainer and senior assistant for inbound call center representative for charge/credit cardholders

• Accessed accounts for billing information and transactions

• Assisted in customer travel plans, purchases and aid for customer's emergency needs

• Worked with company's department's services and connections throughout the world

• Maintained department's daily record of operations Education

High school or equivalent in Civil Engineering

NORTH CAROLINA A&T STATE UNIVERSITY - Greensboro, NC August 1990 to May 1993

Skills

• Waiter (10+ years)

• Restaurant Server

• Customer Service

• Call Center

• CSR

• Customer Support

• Customer Care

• Microsoft Excel

• Data Entry

• Algebra

• Data Collection

• Telemarketing

• Geometry

• Social Media Management

• Content Development

• Microsoft Word

• Microsoft Powerpoint

• Typing

• Microsoft Outlook

• Calculus

• Trigonometry

• Electrical Experience (10+ years)

• Math

• Sales Experience

• Inside Sales

• Restaurant experience

• Leadership

• Supervising experience

• Social media marketing

• Sales

Certifications and Licenses

food handler certificate

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