Service Representative Customer
Resume:
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William Hemphill a
9@ Canyon Country,CA 91351 *S 661-***-****
* ***************@*******.***
PROFESSIONAL © Customer Service Representative bringing top-notch skills in oral and
SUMMARY written communication, active listening and analytical problem-
solving skills. Enhances customer experiences by employing service-
oriented behaviors, understanding customer desires, ad providing
customized solutions to build loyalty.
SKILLS © « Understanding Customer « Answering Customer
Needs Questions
«Calm and Professional ¢ Credit Card Payment
Under Pressure Processing
« Responding to Difficult ¢ Inbound and Outbound
Customers Calling
¢ Building Customer Trust ¢ Statement Billings
and Loyalty
WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 05/2022 to CURRENT
Kurt Bohmer Plumbing Canyon Country, CA
« Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
« Answered customer telephone calls promptly to avoid on-hold
wait times.
« Answered constant flow of customer calls with minimal wait
times.
« Offered advice and assistance to customers, paying attention
to special needs or wants.
+ Assisted customers with setting appointments, special order
requests, and arranging merchandise pick-up.
Q CUSTOMER SERVICE REPRESENTATIVE AND (09/2001 to 05/2022
DRIVER AND CO
Cal Pet Crematory Sun Valley, CA
« Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
« Answered customer telephone calls promptly to avoid on-hold
wait times.
« Answered constant flow of customer calls with minimal wait
times.
* Offered advice and assistance to customers, paying attention
to special needs or wants.
+ Assisted customers with setting appointments, special order
requests, and arranging merchandise pick-up.
EDUCATION Sylmar High, Sylmar Calif 06/1993
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