Data Entry Customer Service

Business Office Skills

Microsoft Office Excellent grammar & verbal communication

Microsoft Excel Proficient with Internet research and emails

Multi-line phones and business machines

Office Support Experience

●Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

●Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

●Established rapport with clients while providing information concerning service and pricing.

●Worked effectively in a team environment; participated in decision making; and maintained cooperative interactions with staff and customers.

●Exercised independent judgement in managing and coordinating the workflow of the office; assisted in maintaining a safe, neat, and well organized work area.

●Set priorities and established goals and objectives to ensure all work was completed accurately and on time.

Employment

Waste Management Customer Experience Lead Commerce, Ca 2019-2021

Charter Communications Office Manager Culver City, Ca 2016-2019

VXI Global Solutions Customer Service Agent Los Angeles, Ca 2015- 2016

Canterbury Learning Academy Office Manager Inglewood, Ca 2012-2014

Education

University of California, Santa Barbara- Santa Barbara, California

Business Economics Major

27 Units Completed

Foshay Learning Center- Los Angeles, California

High School Diploma

Contact this candidate