Call Centre agent, admin clerk and financial advisor
Resume:
MASILELA NONKULULEKO CHARITY
Stand no *******, Msogwaba, 121*-***-*** 6498/072*******
***********@*****.***
PERSONAL PROFILE
Date of Birth : 11/03/1990
Marital Status : Single
Nationality : South African
Languages : SiSwati, Setswana, Zulu and English
EDUCATION
Lihawu secondary school
Grade 12
2007
Educon business school
Call center
2008
Mpumalanga regional training trust
Carpentry
2014
NYDA
Entrepreneur training
2018
TECHNICAL SKILLS
I am computer literate in ( Microsoft word, access, PowerPoint and excel) EXPERIENCE
MRTT 1 year - Carpenter
My duties and responsibilities were reading blueprints, drawings and sketches to fully grasp requirements
Taking measurements and calculating the size and amount of material needed Cutting. Shaping and smoothing lumber and other material according to measurements. Velocity call centre 3 years -
Call centre agent.
My duties and responsibilities were building sustainable relationships and engage customers by taking the extra mile, seizing opportunities to upsell products when they arise, Managing large amounts of inbound and outbound calls in a timely manner, keeping records of all conversations in our call centre database in a comprehensible way, follow communication “scripts” when handling different topics, meet personal/team qualitative and quantitative target, identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Pep 1 year - Cashier
My duties and responsibilities were providing a positive customer experience with fair, friendly, and courteous service,
Register in sales on a cash register by scanning item s, itemizing and totaling customers’ purchases.
Resolves customer issues and answers questions.
Bags purchases if needed.
Processes return transactions.
Itemizes and totals purchasis by recording prices, departments, taxable and non-taxable items; and operating a cash register.
Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons.
Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Balances cash drawer by counting cash at beginning and end of work shift. Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures and reporting needed changes.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
. Maminza Primary School – 01 year
Admin clerk 06 months volunteering ( 05 months in department of education under PYEI PROGAMME 2021-2022)
Duties :
Creating new files, printing, typing, filing and doing photocopies for the principal and school teachers, handling all office tasks given.
PERSONAL STRENGTHS
I am organized, have good interpersonal skills, work well independently or in a team and trustworthy. I am a good communicator, take instructions very well and willing to learn. REFERENCE
Mr Mathibela - "MRTT"
Manager
Mr Vungadze - "Velocity "
Team leader
Ms Ngomane - "Pep"
Supervisor
MS Phiri - ‘’Principal’’ MAMINZA PRIMARY SCHOOL
MASILELA NONKULULEKO CHARITY
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