Customer Service Call Center
Resume:
Latoya Smith
Customer Service Rep
Chicago, IL **636
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Childcare Provider
DHS - Rockford, IL
March 2018 to Present
Provide childcare services to children ages 3-6yrs.
Customer Service Rep
Servicom - Rockford, IL
January 2016 to January 2018
My customer service skills are excellent. I've accomplished being one of many Customer Service Managers at Wal-Mart for many year's.
Customer Service Representative
Walmart - Rockford, IL
December 2015 to February 2016
Ran overall front-end of the store. Maintained cashier's breaks and lunches cash handling experience.
Customer Service Superviser
Walmart - Rockford, IL
February 2015 to January 2016
Ran overall front-end of the store.
Service Desk Associate
Walmart - Rockford, IL
October 2015 to December 2015
Cashier
Walmart - Rockford, IL
July 2014 to October 2015
Fabric and Craft Associate
Walmart - Rockford, IL
May 2012 to July 2014
Receptionist
Mall Medical center - Chicago, IL
July 1997 to December 1999
Handling phones calls and managing patients appointments/questions and concerns
Education
Associate in Human Resources
Ultimate Medical Academy-Clearwater
January 2020 to Present
High school or equivalent
Present
Skills
• Customer Service Skills (10+ years)
• Customer Service
• CSR
• Customer Care
• Call Center
• English
• Human Resources
• Childcare
• Babysitting
• Human Resources Management
• Toddler Care
• Recruiting
• Nannying
• Preschool experience
• Teaching
• Time management
• POS
• Computer literacy
• Data collection
• Applied behavior analysis
• Business development
• B2B sales
• CSS
Certifications and Licenses
First Aid Certification
CPR Certification
Child Development Associate Certification
Food Handler Certification
Assessments
Call Center Customer Service — Proficient
July 2019
Applying customer service skills in a call center setting.
Full results: Proficient
Personality: Customer Service Fit — Highly Proficient
July 2019
Assesses personality traits that result in high-quality customer service.
Full results: Highly Proficient
Organizational Skills — Familiar
July 2019
Arranging and managing information or materials using a set of rules.
Full results: Familiar
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity.
Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
July 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Full results: Highly Proficient
Verbal Communication — Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
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