Latoya Smith

Customer Service Rep

Chicago, IL **636

adse48@r.postjobfree.com

+1-779-***-****

Authorized to work in the US for any employer

Work Experience

Childcare Provider

DHS - Rockford, IL

March 2018 to Present

Provide childcare services to children ages 3-6yrs.

Customer Service Rep

Servicom - Rockford, IL

January 2016 to January 2018

My customer service skills are excellent. I've accomplished being one of many Customer Service Managers at Wal-Mart for many year's.

Customer Service Representative

Walmart - Rockford, IL

December 2015 to February 2016

Ran overall front-end of the store. Maintained cashier's breaks and lunches cash handling experience.

Customer Service Superviser

Walmart - Rockford, IL

February 2015 to January 2016

Ran overall front-end of the store.

Service Desk Associate

Walmart - Rockford, IL

October 2015 to December 2015

Cashier

Walmart - Rockford, IL

July 2014 to October 2015

Fabric and Craft Associate

Walmart - Rockford, IL

May 2012 to July 2014

Receptionist

Mall Medical center - Chicago, IL

July 1997 to December 1999

Handling phones calls and managing patients appointments/questions and concerns

Education

Associate in Human Resources

Ultimate Medical Academy-Clearwater

January 2020 to Present

High school or equivalent

Present

Skills

• Customer Service Skills (10+ years)

• Customer Service

• CSR

• Customer Care

• Call Center

• English

• Human Resources

• Childcare

• Babysitting

• Human Resources Management

• Toddler Care

• Recruiting

• Nannying

• Preschool experience

• Teaching

• Time management

• POS

• Computer literacy

• Data collection

• Applied behavior analysis

• Business development

• B2B sales

• CSS

Certifications and Licenses

First Aid Certification

CPR Certification

Child Development Associate Certification

Food Handler Certification

Assessments

Call Center Customer Service — Proficient

July 2019

Applying customer service skills in a call center setting.

Full results: Proficient

Personality: Customer Service Fit — Highly Proficient

July 2019

Assesses personality traits that result in high-quality customer service.

Full results: Highly Proficient

Organizational Skills — Familiar

July 2019

Arranging and managing information or materials using a set of rules.

Full results: Familiar

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with sensitivity.

Full results: Proficient

Front Desk Agent (Hotel) — Highly Proficient

July 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data.

Full results: Highly Proficient

Verbal Communication — Proficient

July 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

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