Data Entry Service Representative
Resume:
Natholee Ward
Customer Service Representative
Rockford, IL 61108
********@*****.***
Seeking a position with a company where my skills and experience can be an asset in promoting success within the company. I enjoy helping alone or in a group setting.I am a quick learner. I do have data entry, Cash handling and payment method processing.I also have minimal medical terminology. Authorized to work in the US for any employer
Work Experience
Window Clerk
United States Postal Service - Pecatonica, IL
March 2017 to Present
Sell stamps, money orders and shipping supplies using the postal RSS system. Assist customer with there shipping needs at the best value. Maintain cash drawer, stamps and money orders a signed to me. Handle morning and evening distributions. Assure that all sereneness paperwork and procedures are complete at the close of business.Assist mail carriers when needed. Postal Clerk
United States Postal Service - Janesville, WI
June 2016 to Present
Sorted incoming mail so that it could be delivered in a timely manner. Stocked shipping supplies. Assisted window clerks with locating and distributing parcels. Sorting mail into P.O. boxes. Etc Debt Collection Specialist
State Collection Service - Beloit, WI
May 2019 to June 2022
Handle inbound and outboard calls. communicating with debtors, about their medical debt. Sometimes I have to contact their insurance companie and Attorney offices to get all outstanding debt paid. I sometimes have to to resubmit insurance claims to the insurance for payment. Work with multiple company based systems to perform duties. I know minimal medical terminology and data entry. Customer Service Representative
Alorica - Rockford, IL
October 2017 to February 2018
Handled inbound calls from members.
Assisted members with their medical insurance accounts.Explained and changed their accounts if needed.
Assisted Pharmacy with help desk issues to assist with the client to get their medicine. Mobile Service Manager
Securitas Security Services - Chicago, IL
March 2008 to August 2014
Maintained and submitted payroll records and other employee and business information; reviewed client and company
reports for accuracy and timeliness.
• Handled collections and worked closely with the Accounts receivable and payable departments for Chicago IL, Detroit MI,
Columbus and Cincinnati, OH.
• Supervised 40+ Officers and assured all clients received all services correctly according to contract.
• Developed and rolled out new policies and procedures for both the company and some client locations.
• Trained, coached and mentored staff to ensure a smooth transition into new procedures.
• Trained branch managers and mobile service managers on creating contracts, procedures on billing, invoices, and entering
information on vendor website.
• Handled sensitive information for several accounts and reviewed reports to ensure that commitments have been met and client directions have been followed. Mobile Field Supervisor
Securitas Security Services USA, Inc - Chicago, IL April 2003 to March 2008
• Managed a shift of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; and ensured personnel delivered high quality service.
• Ensured service expectations were met through regular contact with clients; evaluated service quality, inspected posts and initiated corrective action in a timely manner as necessary.
• Met with line management or client representatives for status updates and potential problems; provided support during client start-ups, input to security planning, assessments and surveys.
• Coordinated with line management regarding the orientation, training, development and retention of high caliber staff.
Also coached employees and carried out disciplinary actions, as necessary.
• Communicated and coordinated with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client
requirements while controlling labor costs;
Dispatcher
Securitas Security Services USA, Inc
December 2002 to April 2003
Manned call center. Dispatched alarms and calls to the mobile officers in the field. supervisor
Securitas Security Services USA, Inc
January 2001 to December 2002
• Supervised security personnel at several sites..
• Helped HR department in the reconciling of sites that were in jeopardy of being cancelled.
• Immediately responding to any problems. Provided leadership, guidance and support to security staff.
• Wrote clear reports and logs. Checked and set alarm systems.
• Checked fire systems and fire equipment.
Education
GED
Olive Harvey College - Chicago, IL
2002
Skills
• PAYROLL (6 years)
• SCHEDULING (5 years)
• TRAINING (4 years)
• ACCOUNTING (5 years)
• ACCOUNTING SYSTEMS (5 years)
• Customer Service (10+ years)
• Filing (5 years)
• Inventory Clerk (5 years)
• Data Entry (10+ years)
• Collections (3 years)
• Call Center (4 years)
• problem solving (10+ years)
• Billing (10+ years)
• Help Desk (Less than 1 year)
• Management (10+ years)
• Accounts Receivable (6 years)
• Debt collection (2 years)
• Paratransit
• Windows (5 years)
• Accounts Payable (5 years)
• Communication skills
• Microsoft Excel
• Microsoft Office
• Customer support
• Computer skills
• Administrative experience
• Microsoft Word
• Word processing
• Typing
• Medicare
• Medical terminology
• Office experience
• Labor Cost Analysis
• Security
• CCTV
• Desktop Support
• Supervising Experience
Certifications and Licenses
Driver's License
PERC Card
Guard Card
Additional Information
Professional Skills
Hard working and dedicated professional possessing excellent customer service, cash handling, and management experience. Works
well under pressure. Always maintains a positive and professional attitude. Excellent at problem solving with the ability to exceed
goals. A team player who is well established in a supervisory role. An efficient multitasker who is well versed in payroll
administration, integrated accounting systems and employee training, development and scheduling.
Contact this candidate