Retail Stock Front Desk

Dania Zidan

Paterson, NJ 973-***-**** ************@*****.***

Education

MONTCLAIR STATE UNIVERSITY Montclair, NJ

Bachelor of Arts in Psychology, Minor in Public Health May 2019

• Cumulative GPA: 3.7

• Cum Laude Honors, Dean’s Honors List, National Honor Society WORK EXPERIENCE

Kelly Education/ Delta T-Group

Certified Substitute Teacher/ Paraprofessional

• Demonstrate strong planning skills by facilitating group outings and leading daily activities for over 20 students from diverse backgrounds.

• Fostered a safe and nurturing childcare environment for up to 20 children

• Effectively interacted with the students and educated students on core curriculum

• Created a fun and interactive environment planning activities and both entertained and stimulated the students too classroom ice breakers

• Tutored and assisted students with assignments for different academic subjects.

• Worked with all different age groups of students k-12 grade levels.

•

Synergy Medical Labs Keyport, NJ

Specimen Collector/ Lab Technician 12/2020-04/2021

• Placed in fast-paced doctor’s office to facilitate the collection of samples for further testing.

• Provided around the clock administrative support to over 40 patients a day.

• Securely collected over 40 specimens each day and processed them according to the date and time received.

• Properly labeled each patient’s form to its specimen sealed bag.

• Acquired demographic information, medicines list and billing information for each patient.

• Administrated COVID tests safely and properly to the following patients with producer dates.

• Packaged each COVID sample securely in its own specimen bag in a different lab room.

• Arranged pick-up for all specimen to the lab safety and on time.

• Stocked and organized laboratory supplies and maintained lab inventory records ahead of

• time.

• Apply problem solving skills to resolve customer inquiries and disputes, and escalates using appropriate channels when necessary.

• Meet and exceeds daily productivity goals, including high call volume and appointment setting, and consistently earned earned top survey satisfaction scores.

• HIPAA compliance

-Maintain confidentiality of all information obtained regarding patients and / or employees Noor Optical Eye Doctors Clifton,NJ

Front Desk/ Receptionist 01/2018 –09/2019

• Supervised front desk during assigned shifts to consistently high standards.

• Confirmed appointment and maintained a full department schedule.

• Assisted patients in the most fitting and comfortable glasses for them.

• Prepared all necessary documents for each patients appointment.

• Maintained clean lobby, desk and all areas of work.

• Greeted patients in the office properly and friendly upon arrival.

• Performed pre eye exam tests professionally and accurately

• Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.

• Delivered exceptional service to 200 customers per day, building brand loyalty by providing exceptional support with way finding, product information.

• Coordinated complex calendars for 20 staff and managers. Overseeing meeting logistics to ensure adequate time to discuss critical business decisions.

• Gained administrative skills by answering over 30 calls daily Ak Food Market Clifton, NJ

Cashier 01/2015 – 01/2016

• Operated computer and processed financial transactions accurately.

• Answered all questions about merchandise and maintains current knowledge of all products.

• Interacted with customers, mange products transactions, resolve customer conflicts, and answer questions, while advancing customer service and verbal communication skills.

• Provided exceptional customer service to 100-200 customers per shift.

• Warmly welcomed 300-500 customers per shift into the store and offered advice on products and help with finding merchandise.

• Informed customers about all the latest sales, marketing campaigns, coupons, and special offerings at the store.

• Regularly ensured all shelves and displays were properly stocked and organized in an orderly fashion to lure consumers eyes.

• Processed all different following payments using cash, card, and checks totaling up to 2,000 to 4,000.

• Greeted patients as they walked into the store properly and mannerly.

• Worked well with fellow Associates and managers.

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• Organized and counted retail stock/ inventory

• Created and designed new promotion and sale signs around the store.

• Checked out an average of 25 to 30 customers within an hour. K E Y S K I L LS

Inventory and supply management, Specimen Handler, Data Entry, Proficient in Microsoft, excel, Powerpoint, Patient Care, Machine learner, Data collection and and analysis, Cashier skills, Proficient in Arabic language, Problem solver, Team Player

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