Center Agent Customer Service
Resume:
FATMA MANSOUR
KUWAIT 009**-********
EMAIL: ***************@*****.***
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
EXPERIENCE
FEB 2020 – AUG 2020
RECEPTIONIST, TRAVEL AGENCY
Greeting members, providing information on fees, packages and offers. Cashiering, handling calls and solving issues of members. MAR 2019 – MAY 2020
CALL CENTER AGENT, SUNMED
Answer incoming calls and respond to customer's emails. Providing customers with the organizations service and product information. Listening to customers needs or issues and providing helpful solutions to their problems.
NOV 2017 – MAR 2018
ADMNISTRATIVE ASSISTANT, OACA
Providing guidance and resources on the company policies and procedures. Implementing HR initiatives including health, volunteer, and charity initiatives and providing resources.
EDUCATION
SEP 2014 – JUN 2017
BUSINESS ENGLISH, FACULTY OF ARTS AND HUMANITIES
SKILLS
o Customer service
o Problem-Solving
o Teamwork
o Computer skills
LANGUAGES
French
Advanced
English
Advanced
Arabic
Native
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