Front Desk Customer Care

Ena G. Boykai

Haltom City ***********@*****.*** 404-***-****

Administrative Professional

Highly organized, resourceful, and accomplished Healthcare Administrative professional with extensive experience in directing business and health care operations. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, management and relationship building. Experienced in various patient record system, including Composite Health Care System, and other electronic medical record systems

Education

Middle Georgia State University, Bachelor of Health Services Administration

May 2022

Relevant Coursework

Healthcare Management, Employment and Medical Law, Anatomy & Physiology, Medical Terminology, Medical Law and Ethics, Medical Economics, Record Keeping and Information Systems, Design and Management, Health Care Financial Management.

Core Competencies

Management, Healthcare, Human Resources, Health Information Management, Medical Records and billing, Medical Terminology, Patient Charting (EHR), Dentrix, Dental Terminology, Project Scheduling, Proficient knowledge of the Microsoft Office Suite and database management systems, Word, PowerPoint, Experience with Billing systems/software, Adapt at budgeting and quality assurance, Customer Care Service, Data Analysis, HIPAA, Administrative Skills, Operation, Project coordination, Excellent communication skills (written and verbal), Great interpersonal skills.

Experience

Lucienne Home Care Agency – Atlanta, GA 2020-Current

Administrative Assistance

Assisted in recruitment of PCAs, CNAs, LPNs, and RNs.

Collected and monitored the accuracy of patients' data daily/ program sheet and progress notes.

Participated in shadowing of Human Resource Manager to gain knowledge of the responsibilities of a HR professional.

Organize company documents into updated filing systems

Created and processed a variety of administrative records using internal and external databases

Managed the accuracy of timesheets and punch-in/out times for staff.

Managed tasks using MS Office and database spreadsheet applications

Analyzed client requirements and managed all communication

Handles telephone calls in a professional, courteous speaking manner; determine nature of all calls and initiates appropriate disposition.

Parkway Dental- Snellville 2017-2020

Front Desk Receptionist

Schedule appointments between providers and clients

Greeting patients as they arrive and calmly handle heavy answering the phone call.

Collect payments (co-pay)

Support providers, staff, visitors, and clients

Review demographic and insurance information, HIPAA compliance, etc.

Provide patients with appropriate forms, questionnaires, etc.

Managing office inventory and supplies

Assures that reception area is clean and orderly

Enter patient data in an accurate, efficient, and timely manner

Discuss treatment plans with patient and scheduled appointment accordingly.

Direct Care Professional – Atlanta, GA

Personal Care Assistant 2012 - 2017

Collected patients’ daily data/program sheets and progress notes to ensure alignment of behavior plans and individualized treatment plans.

Manage and communicate patient needs to RN/LNP as necessary.

Accompanied patients to medical appointments and reinforced schedules as prescribed by physicians.

Dispensing medication, administering treatments, and assisting with exercise routine as prescribed.

Provide proactive and recovery-focused engagement with people who appear to be experiencing mental illness and who have issues with homelessness.

Developed safety and wellness plans and interventions for clients, which I would adjust as required in response to changes in the client’s mental health and communicated these to both the client and the healthcare team.

Contribute to relationships with SCHS stakeholders (such as families and careers, housing services and mental health services) to maintain links to recovery and rehabilitation pathways for clients.

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