Freddricka L. Jones Rodriguez

847-***-****

adsdxp@r.postjobfree.com

CAREER SUMMARY AND EXPERIENCE

• Captain James A. Lovell Federal Health Care Center Green House

Community Living Center (CLC)

Health Care Technician (GS-7) - > 50 hrs. Per wk. /FT North Chicago, IL 05/2014 – Present

Description of Duties:

-Provides emotional care to residents that may exhibit a variety of symptoms such as aggression, apathy, anxiety, withdrawal, depression, hyper activity, apprehension, hallucinations, delusions, suspicion, demanding behavior, manipulation, agitation, confusion, etc.

-Assists patients with daily living (i.e. dental care, bathing, dressing, grooming, bowel and bladder care, and other personal and hygiene care).

-Applies or assists in application of teaching residents to use prosthetic appliance, orthotic devices (i.e. braces, canes, walkers, splints, suspension, hearing aids, glasses, dentures, etc.

-Reinforces appropriate and independent behaviors of residents.

-Observes residents for medication side effects (i.e. tremors, drooling, drowsiness, etc. and reports them to the nurse.

-Explains, interprets, and encourages residents to follow and participate in plan of care.

-Initiates and participates in activities with small/large groups of residents appropriate for their level of physical ability and emotional state.

-Assists resident in communicating with family and significant others (i.e. letter writing, reading, and telephone calls.)

-Recognizes, records, and reports behavior which indicates disorientation to time, place, person, and situation.

-Initiates activities to re-orient residents (i.e. applies concepts of Reality Orientation)

-Measures and records vital signs, height, weight, and reports deviations to the nurse.

-Collects and labels specimens (i.e. sterile and unsterile urine, stool, sputum, etc. and takes specimens to laboratory.

-Escorts residents to on and off station activities/appointments.

-Prepares and serves food in accordance with all state and local laws and regulations in order to maintain proper sanitary and health conditions.

-Performs light housekeeping in order to maintain assigned areas in an aseptically clean and visibly attractive manner.

Supervisor: Wali Shakoor – 262-***-**** / 847-***-****

CAREER SUMMARY AND EXPERIENCE CONT. – adsdxp@r.postjobfree.com

• Captain James A. Lovell Federal Health Care Center

Medical Support Assistant (GS-5) - 40 hrs. Per wk. /FT North Chicago, IL 12/2012 - 05/2014

Description of Duties:

-Knowledgeable and able to develop new polices and guidelines, formulate plans, and the ability to effectiveness of the department operations.

-Knowledgeable of and able to, provide the full range of supervisory duties which would include responsibility for assignment of work to be performed, performance evaluations, selections of staff, recommendations of awards, advancements, and when appropriate disciplinary actions.

-Able to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

-Able to set up, organize and maintain record systems

-Able to review, screen and prepare correspondence.

-Experienced and successful with interacting with internal and external customers.

-Experienced in establishing and maintaining medical outpatient and inpatient charts as well as administrative records.

-Experienced in verifying party insurance and updating insurance information in automated systems and obtaining medical information from patients.

-Coordinated information and actions related to patient care, services, scheduling and canceling appointments.

-Knowledgeable of basic medical terminology.

-Able to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

-Able to schedule/calendar to advise supervisor (s) of appointments.

-Able to identify customer concerns.

-Performs tasks required to resolve the issue accurately and timely and follow-up as necessary to ensure a satisfactory resolution.

-Able to handle highly confidential information discretely and interact with individuals at all levels of the organization.

-Experienced in preparing outgoing mail and incoming overnight express.

-Evaluate calls in terms of importance and use independent judgment to take action.

-Experienced in greeting patients, clients, guests and employees.

-Able to work independently and received minimal guidance.

-Experienced in monitoring emails, eliminating spam mail and identifying urgent requests.

Supervisor: Arnel Del La Pena 224-***-****

CAREER SUMMARY AND EXPERIENCE CONT. – adsdxp@r.postjobfree.com

• Northwestern Memorial Physicians Group

Medical Assistant – 40 hrs. Per week/FT Highland Park, IL 04/2012 - 12/2012

Description of Duties:

-Independently performed a combination of duties under little to no supervision of the office manager and physician -Assist in the examination and treatment of patients.

-Interviewed patients, take patients vital signs: body fat analyses, pulse rate, temperature, blood pressure, weight, and height.

- Assisted in the evaluation of patient’s conditions to determine the right course of treatment.

-Performed electrocardiograph (EKG) on patients, start intravenous (IV) lines on patients.

-Trained on how to use automated external defibrillator (AED), immunizations and records information on patients' electronic record.

-Created a patient care report and took notes of medical treatment given to patients.

-Maintained phlebotomy supplies, stocked the specimen procurement rooms, and specimen phlebotomy trays.

-Educated patients and staff member in proper collection of specimen.

-Routinely utilized an automated health records system such as Resource Patient Management System (RPMS) or Electronic Health Record (EHR) and maintain patient confidentiality.

-Assisting Physicians during examinations and evaluate patient’s condition to determine a course of treatment, administered intravenous medications, and drips.

-Explained medical procedures to patients.

-Performed proper collection, packaging and processing of laboratory specimens by venipuncture and capillary/ finger sticks, processing and distribution of specimens to main laboratory for testing and also trained and assisted staff members in laboratory specimen collection.

-Sterilize medical instruments and kept the equipment clean after use; check and replaced damaged and used supplies.

-Administered vaccines, applied and removed sutures, staples, and preformed wound drainage.

-Entered data into the computer to maintain office and patient records.

-Reviewed and analyzed reports in order to identify trends and opportunities for improvement.

-Knowledgeable of medical terminology and procedures.

-Trained to preform office tasks outside of medical assistant duties that include front desk policies and procedures, entering patient insurance and accepting payments from patients.

-Able to utilize innovation in solving problems.

-Knowledgeable of regulations medical principles and apple them to a wide variety of situation and propose potential solutions to management.

-Able to independently solve complex problems.

Supervisor: Fran Kaplan 312-***-****

CAREER SUMMARY AND EXPERIENCE CONT. – adsdxp@r.postjobfree.com

• United States Navy (Active Duty)

Naval Health Clinic Great Lakes - >40 hrs. Per wk. /FT Great Lakes, IL 10/2006-09/2010

USS Abraham Lincoln CVN 72 Everett, WA 09/2002-07/2005

Hospital Corpsman/Medical Laboratory Technician/Medical Records Technician (Rank E-3 – E-4)

Description of Duties:

-Knowledge of and ability to perform clinical laboratory testing, quality management procedures and principles.

-Knowledge and ability to manage fiscal matters of the functions supervised, forecast resources and equipment needs.

-Experienced in quality control, assurance and quality inspection operations of Naval Hospital and all three (3) clinics in North Chicago, IL.

-Ability to successfully apply principles and techniques of sound human resources and labor management.

-Able to analyze organizational, technical, and administrative problems to develop and implement solutions that result in efficient overall laboratory operations of Naval Hospital and all three (3) clinics in North Chicago, IL.

-Reviewed and evaluated supply system operations and procedures through periodic audits and surveillance inspections.

-Performed periodic reviews of data collection and recording methods to ensure compliance with directives.

-Read, interpreted, and applied technical data such as product specifications, or technical manuals.

-Computed data, summarizing results, and prepared reports or charts depicting pertinent relationships using statistical methods.

-Identified inadequacies and requested corrective actions.

-Verified by test or inspection, using sample inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance.

-Analyzed quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.

-Able to lead different teams in order to accomplish set goals of the clinic.

-Represented the department in meetings, committees and internal and external presentations.

-Maintained manuals documenting oversight agreements, delineation of responsibilities, reporting, results, and key communications for each delegate.

-Experienced in coordinating travel and preparing expense reports.

Supervisor

Jermaine Williams 847-***-****

HM1 Ronaldson Ng 847-***-****

Winslow Young 917-***-****

EDUCATION AND CERTIFICATIONS:

Colorado Technical University Colorado Spring, CO 10/2015-03/2017

-Master of Business Administration/Finance

Illinois Notary Republic Springfield, IL 11/2014

-Last 4 of NNA ID # 4448

University of Phoenix Phoenix, AZ 09/2010-04/2013

-Bachelor of Science in Health Administration/Health Management

Basic Life Support BLS/CPR Certification North Chicago, IL 09/2012-09/2016

The American Registry of Medical Assistants Certification Westfield, MA 04/2009

-Medical Assistant Certification

Tampa College (Everest University) Tampa, FL 01/2008-07/2008

-Associates in Paralegal Science

Thomas Nelson Community College Hampton, VA 07/2005-08/2006

-Associates in Applied Science and Technology

-Medical Laboratory Technician Certifications

Basic Hospital Corpsman School Great Lakes, IL 04/2005-06/2005

Hospital Corpsman Certification

East Marion High School Columbia, MS 05/2001

-High School Diploma

COMPUTER SKILLS AND PERSONAL QUALIFICATIONS:

-Able to us office automation systems and software packages to accomplish work such as: Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel, and Microsoft Access to create data bases, presentations, letters, memorandums, contracts, reports and charts in accordance with Navy and Government respective organization correspondence manual and instructions.

-Experienced with medical databases entry to include Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (ALTHA), Computerized Patient Record System (CPRS), and Veterans Information System Technology – Architect (VISTA), and Defense Medical Health Resources System-Internet (DMHRSi) which are used to document organizational training, qualifications, awards, career development counseling and employment time keeping.

-Working knowledge of various medical and laboratory organizational standards, polices and accreditation inspection requirements to include Occupation Safety and Health Administration (OSHA), College of Clinical Pathologist (CAP), Medicine of Inspector General (MEDIG), and Joint Commission.

-Working knowledge of International Statistical Classification and Diseases and Related Health Problems codes (ICD-9), Current Procedural Terminology Codes (CPT), and National Coverage Determinations codes (NDC).

-Able to type 45 wpm with proper grammar, spelling, capitalization, punctuation and format with 98 percent accuracy rate

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