Mallory Franks-Henry

Northport, AL *****

adsdx3@r.postjobfree.com

+1-205-***-****

Hard working, fast learning, dedicated, use to working in fast paced and diverse environments, and loyal employee looking for employment as well as the ability to watch my two amazing step children grow up.

Work Experience

Warehouse Worker

Sterlite Warehouse - Birmingham, AL

February 2022 to Present

Package plastic products such as trash cans, tops, baskets, and several other things. Put together plastic products such as hampers, baskets, trash cans, lids, plastic totes, and other products. Train employees to do follow suit and help where needed. Intern for Alabama Football

University of Alabama - Tuscaloosa, AL

October 2021 to December 2021

Hired to work in the Alabama Football Department in order to finish my masters degree in business. Needed at every football game in order to direct fans, especially those in loge, terrace, and club levels. Provide optimal customer service for all fans. Occasionally run elevator before and after game to get fans out of stands. Take care of all fan needs.

Medical Assistant

Curewell Medical Center - Northport, AL

May 2021 to October 2021

Triage up to 50 scheduled and walk-in patients daily, provide optimal care for patients seen by providers, complete orders as needed by providers, administer injections, draw blood, proficient in x-rays, flu testing, strep testing, mono testing, COVID testing, call patients with lab results, performed EKG’s, performed bone density scans, spirometry testing, glucose testing, HbA1C testing, ran urinalysis on patients as well as urine tox screens, communicate with providers to answer messages from patients, utilized customer service skills to ensure patients were comfortable and well taken care of, showed empathy for patients who were sick, proficient in Practice Fusion EHR system, and proficient in updox. Also proficient in Cerner EMR system.

Clinical Manager / Medical Assistant / Scribe

First Care/ Crimson Care - Tuscaloosa, AL

December 2016 to January 2021

Patient care including triage, give injections, educate patients, draw blood, x-rays, flu and strep testing, mono testing, HbA1C, glucose.

Employee schedule, lead monthly meetings, meet with all providers to coordinate care, ordering supplies, and managing duties of all employees at the clinic. Inventory, communication, ordering, unpacking, packing boxes. Computer proficiency including Microsoft Word, Excel, PowerPoint, as well as other computer programs.

Present with physician in patient rooms, scribe for physician during patient assessments, complete HPI, diagnoses, document care plans, send prescriptions, order tests, document results. Review lab results and complete charting according to physicians specifications. Customer service, answering phones, cater to patients needs, hiring and interviewing, communicate with suppliers. Documentation of ICD-9’s, which now have changed to ICD 10’s. Use of AdvancedMD, ADP, Cerner, Quest, Assurance lab, Core lab, and Devansh lab. Proficient in using AdvancedMD EMR system.

Registered Nurse

DCH Regional Medical Center - Tuscaloosa, AL

November 2015 to December 2016

Provide optimal health care to up to six patients for 12 hour shifts on cardiac medical surgical unit, educate patients and administer medications, complete necessary procedures, assess and use nursing judgement in regards to patient care, provide necessary information to doctors regarding patient status, follow doctors electronic orders, follow up on critical results within one hour. Use of Meditech and Citrix. Bartender and Manager

Jackie's Lounge - Tuscaloosa, AL

July 2015 to November 2015

Manage bar, handle money and count down register at beginning and end of shifts, serve patrons, and be personable to customers, answer questions, maintain business while ensuring age limits, answer phones, continuous learning of how to make mew drinks. Certification of bartending and management program. Volunteer Work

No Greater Love Dog Rescue - Tuscaloosa, AL

April 2011 to December 2011

Organized fundraising and care for dogs coming into and leaving rescue to foster homes. Feed and take care of foster dogs. Clean cages and feed dogs at the facility. Utilized customer service skills when communicating with possible fosters or adopters.

Shadowed the PR Director

Special Olympics of Virginia - Richmond, VA

May 2009 to September 2009

Organized and worked on sponsorship and promotion of events for people with disabilities. Shadowed PR director for upcoming Special Olympics events. Worked through the Summer Special Olympics event, ensuring all sponsors were represented. Wrote public relations documents to be distributed. Created Excel sheets, utilized Microsoft Word, created PowerPoint presentations, proficiency in computer skills. Utilized customer service skills as well as personable phone skills throughout internship. Billing Assistant

Anesthesia Healthcare Partners - Richmond, VA

January 2007 to July 2007

Completed billing for anesthesia departments at 3 area hospitals daily, communicate with anesthesiologists about incomplete documentation, attention to detail medical in billing. Computer proficiency as well as customer service skills.

Education

Masters in Business

Arkansas State University

October 2018 to December 2021

Associate in Nursing

Shelton State Community College - Tuscaloosa, AL

May 2014

Bachelor's in Health Sciences

The University of Alabama - Tuscaloosa, AL

June 2006 to August 2011

Skills

• Microsoft Word

• Excel

• Outlook

• Power Point

• Publisher

• Office.

• Nurse Management

• Nursing

• Medication Administration

• Triage

• Experience Administering Injections

• EMR Systems

• Patient Care

• Venipuncture

• Primary Care Experience

• Laboratory Experience

• Employee Orientation

• Medical Records

• Hospital Experience

• Phlebotomy

• Case Management

• Fundraising

• Home Care

• Management

• Vital Signs

• Critical Care Experience

• Managed Care

• Office Experience (10+ years)

• Microsoft Excel

• Marketing

• Web design

• Microsoft Powerpoint

• Typing

• Medical Office Experience

• Supervising Experience

• Recruiting

• Medical Imaging

• Customer Service (8 years)

• Microsoft Access

• Social media management

• Documentation review

• ICD-10

• Cerner

• Anatomy Knowledge

• Medical Terminology

• CPT Coding

• Physiology Knowledge

• Multi-line phone systems

• HIPAA

• Windows

• Data analytics

• Front desk

• Medical receptionist

• ICD-9

• Medical Coding

• Meditech

• EHR systems

Certifications and Licenses

BLS for Healthcare Providers (CPR and AED)

March 2022 to March 2024

Basic Life Support and AED Certification

Assessments

Medical terminology — Highly Proficient

January 2021

Understanding and using medical terminology

Full results: Highly Proficient

Teamwork: Interpersonal skills — Highly Proficient August 2020

Responding to challenging team situations at work

Full results: Highly Proficient

Customer focus & orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Electronic health records: Best practices — Expert January 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert

Data entry: Attention to detail — Highly Proficient January 2021

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Verbal communication — Highly Proficient

February 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Call center customer service — Highly Proficient

January 2021

Applying customer service skills in a call center setting Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient January 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient January 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Mechanical skills: Monitoring — Proficient

January 2021

Understanding of machine dials, gauges, displays, and data charts Full results: Proficient

Work style: Conscientiousness — Proficient

January 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Working with MS Word documents — Highly Proficient February 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient

Project timeline management — Proficient

April 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Customer focus & orientation — Highly Proficient

April 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Medical terminology — Highly Proficient

January 2021

Understanding and using medical terminology

Full results: Highly Proficient

Remote fit — Highly Proficient

April 2021

Measures the traits that are important for successful remote workers Full results: Highly Proficient

Work motivation — Highly Proficient

April 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Attention to detail — Proficient

April 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Highly Proficient

January 2021

Applying customer service skills in a call center setting Full results: Highly Proficient

Supervisory skills: Interpersonal skills — Expert

April 2021

Fostering a collaborative environment and conducting difficult conversations Full results: Expert

Medical receptionist skills — Highly Proficient

April 2021

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

April 2021

Entering data quickly and accurately

Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient January 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Written communication — Proficient

February 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Scheduling — Proficient

April 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Management & leadership skills: Planning & execution — Proficient January 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Nursing assistant skills — Proficient

January 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Business math — Proficient

January 2022

Using basic math to solve problems in a business context Full results: Proficient

Bartending — Proficient

January 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Home health aide skills — Highly Proficient

May 2022

Providing care to patients in a home setting

Full results: Highly Proficient

Analyzing data — Proficient

February 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Marketing — Familiar

August 2020

Understanding a target audience and how to best communicate with them Full results: Familiar

Medical terminology — Proficient

January 2022

Understanding and using medical terminology

Full results: Proficient

Attention to detail — Highly Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Medical receptionist skills — Highly Proficient

April 2021

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Workplace safety — Proficient

June 2022

Using safe practices at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References:

Bridget Smith, CRNP - 601-***-****

John Keeling, PA - 205-***-****

Octavia Ingram, CRNP - 662-***-****

Contact this candidate