Business Administration in Healthcare

Good Luck Road

Lanham, MD *****

Cell: +1-301-***-****

E-Mail:************@*****.***

Professional Summary

• To build a long-term career with opportunities for career growth.

• To enhance my educational and professional skills in a stable and dynamic workplace.

• To solve problems in a creative and effective manner in a challenging position.

• To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

• Talented leader bringing 5 years record of success in spearheading programming development and day-to-day management

• Skilled Program Coordinator with proficiency implementing new programs designed to fulfill customer needs

• Driven Program Coordinator seeking to utilize advanced leadership and decision- making abilities in healthcare positions

Skills

• Ability to Work Under Pressure.

• Good interpersonal skills

• Self-motivational

• Good listener

• Adaptability

• Teamwork

• Conflict resolution

• Creativity

• Project coordination

• Supervision

• Program leadership

Experience

July 2022 to Present

Spring of Life Home care – Vienna, VA

Direct Support Professional

August 2015 to May 2022

Family and Nursing Care-Silver Spring MD

Direct Support Professional

Helping patients adjust to hospital routines and thrive in structured environments.

Documented current patient information to update supervising counselor, including vital signs, behaviors and eating habits.

Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to disable patients

Prevented patient injuries by providing necessary restraints and appropriate supports.

. Administered medications, collected specimens, or drew blood to assist with diagnostic and treatment protocols.

. Maintained clean and well-organization environment to promote client happiness and safety.

. Completed data entries in chats and logbooks to document client progress.

. Assisted disabled individuals to foster independence while still closely always monitoring safety

. Followed physician orders when providing care and monitoring client well- being, safety and comfort.

. Transported client to doctor’s appointments and to complete other related errands.

. Monitored clients’ progress to report necessary changes.

. Administered all necessary medications as directed by care plan

. Supervised and supported activities of daily living such as medication administration and personal hygiene.

. Prepared and accompanied patients on public outings, managing safety, behavior and other activities.

. Maintained calendar of social, recreational, and educational events to enhance patient stays.

. Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.

. Maintained professionalism in emergency situations, assisting staff members in several actions and monitoring patients.

September 2016 to December 2019

Adventist Healthcare-Silver Spring, MD

Program Coordinator

Planned and scheduled regular and special event programs to meet established goals while taking the

Lead role in the project team.

. Increased business revenue through proactive management of relationships, sales strategies and analysis based on critical thinking and strategic management.

. Proposed and developed new programming ideas and special features to drive audience engagement.

. Completed evaluation project on newly diagnosed COVID patients and symptoms for statistical and informational purposes to upper-level management.

. Compiled information from manual and computerized report records, prepared detailed reports, enabling quick response to personnel and hospital management request.

. Monitored program performance, gathered data and drafted reports to inform senior management.

Coordinated community resources, including healthcare, mental health, and insurance.

Answered telephone inquiries and processed incoming and outgoing mail. March 2015 to August 2018

LivHome Care – Falls Church VA

Direct Support Professional

Answered telephone inquiries and processed incoming and outgoing mail.

Provides supports to people by assisting in the development and implementation of all

support plans, including spiritual life supports, assisting people in achieving their personal

goals and desires, providing interaction and choices for activities that support a meaningful

day, and supporting people to be independent in activities of daily living.

- Assists with information gathering for Personal Outcome Measures, and other assessments;

- Assists people with maintaining a clean, safe, and orderly home by following safety and infection control procedures; educates people about maintaining homes;

- Maintains and expands skills and knowledge relevant to providing high quality support and services.

Obtains and maintains all required certifications and trainings and applies the information to support people served;

- Maintains open communication and cooperative work effort with Lead DSP and other staff to assure quality and continuity of support to people served;

- Reports and/or documents routine and unusual events including completing daily logs, accident reports, outcome data sheets, etc. in a concise, understandable, and timely manner;

- Assisted people with fiscal management while safeguarding their funds. This may include completing ledgers, reconciling accounts and assisting people with spending choices;

- Ensured that people exercise their rights and that rights are not restricted without due process, also ensured people were treated with dignity and respect. October 2016 – September 2019

Sovereign Bank – Bethesda, MD

Senior Relationship Banker

Coordinated community resources, including healthcare, mental health, and insurance.

Align organizational policies and procedures with client expectations and desired outcomes, establishing loyalty and long-term partnerships

Drive sales through exceptional customer service and production of training materials that enhance employee production.

Ensure all business operations meet government standards and regulations to enable mitigate risk to branch.

Answered telephone inquiries and processed incoming and outgoing mail.

Selected Contributions:

Met or exceeded 95% of monthly business targets.

Continuously earned customer experience score of 98% month over month.

Analyzed regional business processes to inform executive decisions about change.

Managed $1.5 million portfolio and advised clients on appropriate strategies and solutions.

Worked collaboratively with small business owners to achieve financial independence and confidence.

Worked both independently and collaboratively with cross-functional teams to ensure consistency.

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Education

High School Certificate

South University- Savannah Georgia

2021

Master of Business Administration-Healthcare

CERTIFICATIONS

First Aid/CPR

Trained Medication Employee

Maryland DDA Training

Certified Med Technician

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