Customer Service Medical Billing

Nina N. Wembley

**** * ***** ***, *******, IL ***28

312-***-**** home; 773-***-**** cell

*********@*****.***

PROFILE

Works well independently or with others in a team-oriented environment

Able to handle multiple tasks simultaneously

Dedicated to providing excellent customer service

Maintains positive, professional attitude with customers and co-workers

Reliable and punctual employee with excellent attendance record

Excellent organizational skills and communication abilities

Knowledge of medical terminology

Experience

Medical Administrative Assistant

Managed a six person staff office

Delegated daily duties and assignments

Coordinated meetings and in-services for the CEO

Assisted Director of Nursing in developing Policy and Procedure Manual for Nursing Staff

Clerical Skills

Maintained confidential medical records

Typed letters, memo’s and other correspondence

Verified medical insurance and billed Medicare, Public Aid, private insurance and veterans claim

Contacted managed care payers, patients and utilization management and review organizations to resolve outstanding claim issues

Performed duties relating to reimbursement of managed care inquires

Used CPT and ICD-9 coding for correct reimbursement

Downloaded data into spreadsheets for reporting purposes

Monitored aging reports

Working knowledge of Windows, Word Perfect and Lotus123

Typing skill 40 w.p.m.

Customer Service

Assisted patients with complaints and problems

Responded to telephone calls and questions

Handled a multi-line telephone system

WORK HISTORY

Walsh Construction Company Work Comp Manager 1998-Present

Temporary Medical Personnel Service Account Analyst 1997-1998

Patrick HealthCare Office Manager 1995-1996

Darien Home HealthCare Medical Billing Clerk 1995-1996

Medical Professional Home HealthCare Inc. Admissions Clerk 1991-1994

Illinois Army National Guard Light Wheel Vehicle Mechanic 1990-1998

EDUCATION

Richard J. Daley College General Studies Courses 1998-2000

I.E.T.C/Daley College Customer Service Certificate 1998

Neal F. Simeon Vocational High School Diploma 1986-1990

Contact this candidate