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Service Representative Customer

Location:
Austin, TX
Posted:
August 31, 2022

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Resume:

VANESSA CABRERA-RUBALCAVA

**** ****** ** ***** #****

AUSTIN, TX 78752 512-***-****

adsdve@r.postjobfree.com

Summary of Qualifications

Twenty four years qualified for providing administrative support and customer service to various employers/call centers.

Work History

Beacon Hill/Charter Communications, Austin, Texas Administrative Assistant Jul 24, 2017 Daily duties are the following - pick up mail from Post Office, distribute/pick up mail from 4 different offices. Meter mail as needed and return to Post Office for mail out Air General, AUSTIN, Texas Cargo Agent Aug 03, 2016 - Feb 03, 2017 Prepared Cargo Manifest/Transfer List for Imports. Arrived Flight in the system. Assisted Company drivers in picking up/dropping off shipments. Filed Export reports in file folders. Assisted with other duties assigned.

McAllen VA Outpatient Clinic, MCALLEN, Texas Customer Service Representative Jul 28, 2014 - Oct 16, 2014

Answered all inbound calls with patient general inquiries. Re-ordered refillable prescriptions. Also scheduled Doctor appointments. Directed calls to appropriate departments for transportation, new enrollment and patient files. Assisted with other duties such as call to confirm next day patient appointments

URS Corporation, AUSTIN, Texas Senior Accounting Assistant Nov 01, 2008 - Nov 05, 2013 Generated loaded cost transaction report and contract master exception report. Reported revenue to regional controller on the first week of every month. Reviewed and submitted new project setups. Setup contract masters and rate tables for new projects. Generated draft invoices and sent to project teams for review and approval. Made any changes on draft invoices per project manager markups. Posted invoices and mailed client invoices. Answered any email or telephone inquiries from project teams and/or clients.

URS Corporation, AUSTIN, Texas Accounting Processing Clerk Aug 28, 2006 - Oct 31, 2008 Audited documents such as standard invoices, subcontract/purchase orders, and expense reports. Ensured that documents had approval signatures, cost types and in company order. Processed documents such as standard invoices, subcontract/purchase orders and expense reports. Processed utility accruals weekly. Prepared journal entries monthly for utility accruals. Processed utility accruals weekly. Researched vendor accounts for intercompany. Reconciled vendor accounts. Rotated monthly for mail duty.

Computer Skills Typing Speed: 50 Words Per Minute

Additional Computer Skills: Peachtree, PeopleSoft, Oracle, Enterprise One, QuickBooks, Lotus Notes, Outlook Web Acess, Excel, MS Word, Great Plains, Xtender, Inform, Access, Deltek Language Skills - Bilingual



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