ZAHRA HYDERI
Phone: +1-832-***-**** E-mail: *****.******@*****.***
Location: Houston, TX LinkedIn
Professional objective
Extensive experience working with global stakeholders across complex projects. Proven track record of commercial intensity, process optimization, customer service, and communication across numerous Federal Government Offices. Skilled communicator capable of navigating complex organizations and operating effectively under challenging conditions.
Looking for opportunities to add value to an impactful organization and develop the management skills and on a leadership role while working in a collaborative team environment.
Professional Experience
Sept/2019 – Aug/2021
Department of Defense (DOD), Federal Government – Kabul, Afghanistan
Administrative Management Assistant
• Extensive experience supporting the Security Cooperation Program working as liaison officer for United States Security Assistance Organizations (SAOs)
• Provided translation and interpretation services for The Combined Security Transition Command – Afghanistan (CSTCA), a multinational, U.S. led, military organization
• Organized complex training programs and oversaw the successful
• Preformed a range of administrative duties for the SAO office
April/2017– Aug/2019
General Services Office (GSO), Federal Government – Kabul, Afghanistan
Housing Clark
• Demonstrated exceptional customer service and preformed all duties to an exemplary standard
• Project managed complex arrival/departure schedules on behalf of US guests and coordinated numerous special projects as required
• Accountable and responsible for ensuring positive customer experience throughout period of employment
Jan/2015 – April/2017
Roshan Telecommunication (TDCA) – Kabul, Afghanistan
Team Leader- Business Development
• Responsible for driving gross revenue of over 3M AF per week
• Fostered a culture of commercial intensity by preparing weekly sales forecasts and defining optimum KPIs for the commercial team
• Contract reviews term and conditions and project SOPs and RFQs /RFPs as per company product, services.
• Coordinated cross-functional teams and project managed complex strategic engagements, including Management Board reporting and executive presentations.
April/2012 – Dec/2014
Roshan Telecommunication (TDCA) – Kabul, Afghanistan
CRM Coordinator- Business Development
• Responsible for leading a high-preforming commercial team, with a focus on customer engagement and business development
• Prepared implementation plans and coordinated cross-functional commercial engagements for key account customers
April/2011– Feb /2012
Afghan Project Services (APS) – Kabul, Afghanistan
Vice President
• Financial control, Critical financial and administrative services in the areas of financing strategy, financial and capital planning, annual budgeting, receipt and disbursement of funds, accounting, procurement, and asset management.
As a liaison between Government official and US Contractor originations RMA Group/APS. Customer relationship with key position and critical communication on Commercial/ technical.
Daily operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective to meet current and future needs of the organization.
Aug/2009– April/2011
Afghan Project Services (APS) – Kabul, Afghanistan
Assistant General Manager
Schedule and coordinate meetings. Email and phone correspondence
Conduct employee performance reviews. Provide direction to staff.
Participate in recruitment and dismissal processes.
Smooth out problems within the workplace. Address employee and customer concerns. Develop good customer relationships.
Develop strategies for better workplace efficiency and goal achievement.
Liaise between government officials, department heads, customers and employees.
Monitor spending patterns and budget.
Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability
July/2008– July/2009
Sadaf Petrolium – Kabul, Afghanistan
Accountant Manager Assistant
• Preparing & maintaining all account payable payments/Account Receivable.
Monthly bank statements/pretty cash reconciliation reports
Vouchers for fuel import/exports ledger entry
Invoice cross checking and shareholders expanses records/monthly reporting as per the dividend distributions.
Monthly reconciliation of bank statements vs. Journal entries/Financial reports in QuickBooks software.
Sept/2007– Jun/2008
Insurance Corporation of Afghanistan – Kabul, Afghanistan
Police Service & Marketing Officer
• Responsible for reviewing the cases once come from underwriters
Investigation and communicate/identify the matters reporting to underwriters
Meetings/call and appointment settings for new sales/marketing products/services.
Academic History
2014 – 2017
Kardan University – Kabul, Afghanistan
Master of Business Administration
2009 – 2013
Maryam University – Kabul, Afghanistan
Bachelor of Business Administration
Courses: Managing Customers Service Training Business Planning & Management
Languages and Additional Skills
English: Fluent, Persian: Native, Urdu: Fluent, Pashto: Intermediate
Excel: Advanced Word: Advanced Power Point: Advanced Outlook: Advanced
Design and computer skills: Extensive experience in Quick Book, Design Page, Coral Draw