Customer Service Sales Associate
Resume:
Rachel Yadlosky
Twin Lake, MI *****
******.*.*********@*****.***
A detailed oriented, outgoing individual seeking to obtain a position with an organization where I can uses my communication and customer service skills to further the company's success. Work Experience
Account Executive
Grange Insurance - Remote
August 2021 to Present
Answer calls from insureds and agents enrolled in the Grange Service Center. Review premium changes
Process email requests from insureds or agents
Underwriter
Fremont Insurance Company - Fremont, MI
January 2020 to Present
Assist agents with changes on home, shot and umbrella policies Receive phone calls from agents and insureds to assist with policies Assist other team members with their work
Administrative Assistant
County of Ottawa
September 2019 to December 2019
• Handled phones and faxes
• Monitored office supplies
• Responded to emails/faxes
• Managed and monitored payroll
Service Advocate II
Farmers Insurance - Grand Rapids, MI
March 2016 to September 2019
• Process underwriting and Umbrella que referrals by accepting or declining complex transactions
• Assist in the specialized support chat for agents, Chat with other team members who are on the phone with agents to either approve or modify policies.
• Apart of Farmers Smart Council as being the voice of my team and meeting with leadership once a month to talk about areas of improvement.
• Helped train new hires that came into the Farmers back office. Front End Manager
Menards - Lansing, MI
February 2012 to March 2016
Demonstrated customer service skill by talking to customers and meeting their needs
● Manage all Accounts Payable for the store
● Manage over 30 Team Members
Service Agent
Enterprise Rent-A-Car - Portage, MI
May 2011 to February 2012
Oversee that all cars are clean and acceptable for customers
● Deliver cars to corporate accounts and to customers Sales Associate
Radio Shack - Kalamazoo, MI
June 2010 to May 2011
Administered transactions between the business and customers
● Learned selling skills through customer interactions Education
Bachelor of Business Administration in Sales and Business Marketing Haworth College of Business, Western Michigan University - Kalamazoo, MI June 2012
Associate's degree
Skills
• Underwriting
• Accounts Payable
• Administrative Experience
• Accounts Receivable
• Office Management
• Microsoft Outlook
• QuickBooks
• Google Docs
• Typing
• Analysis skills
• Documentation review
• Windows
• Customer support
• CRM software
• Account management
• Microsoft Access
• Account analysis
• Data collection
• VPN
• Pivot tables
• Filing
• Customer relationship management
• SharePoint
• Communication skills
• Customer service
• Microsoft Office
• Salesforce
• Presentation skills
Certifications and Licenses
Driver's License
Insurance License
September 2020 to September 2023
License in auto and home
Property & Casualty License
Insurance Producer License
Assessments
Personality: Customer Service Fit — Proficient
December 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Receptionist — Highly Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Familiar
July 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Familiar
Verbal Communication — Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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