Program Specialist
Resume:
K i m b e r l y A
C r o s b y
DisAsTer sPeCiAlisT
C o N T A C T i N F o r m A T i o N
e m P l o y m e N T H i s T o r y
Independent Contractor, 2019-present
The Perfect Touch Lafayette, LA
Developed and built business start-up setting up customer account base of residential and contractor businesses
Opened the market with customers’ concerns about product viability through combination of techniques
Created and developed marketing presentations for effective sales approach that emphasizes personal service customer education, and relationship building.
Hired, trained, and supervised estimators and installers supplying guidance of job safety guidelines, customer interactions, and effective presentation of project estimates
Account Program Specialist, 2015-2016
Intuit Internet based support
Acknowledged customer issues and resolved their problems quickly and efficiently.
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone, and setting appointments.
Effectively communicated with other employees and upper management to ensure complete care of customers.
317 S Ave N
Crowley, LA 70526
********.******@********.***
J o b o b J e C T i V e
Want to work where I can learn and
teach in disaster or emergency
management and contribute
towards the success and growth of
the mission.
Assistant Manager, 2014-2016
Convergys Wilsonville, OR
Communicated with customers on multiple phone lines, through email and live online chat.
Created monthly team building activities to increase unity, productivity, and motivation in the sales team.
Diagnosed and resolved problems based on customer information and needs.
Educated customers about product options to exceed their experience.
Managed incoming calls from customers who had product complaints.
Direct budget activities to fund operations and to achieve maximum return on investment.
Draft staff work schedules and assign duties.
Review sales and financial reports and other performance data.
Select, train, and evaluate employees or applicants. Assistant General Manager, 2015-2016
Pieology Pizzeria Happy Valley, OR
C o N T A C T i N F o r m A T i o N
s K i l l
Wide experience in cost savings and business performance improvement.
Familiar with working with company business recovery offerings and procedures.
Knowledge of disaster recovery at both a technical and business level.
Proficient in understanding of public sector enterprise planning challenges, processes, and practices.
Proficient in MS Word, MS Excel, PowerPoint; Adobe Acrobat Professional, MS Access, ESRI products, MS Visio, ArcView, and other applications.
Ability to learn new procedures as needed.
Determined and assigned the level of priority of the call and enter the data into a computer-aided dispatch system for responder dispatch purposes.
Asked questions to interpret, analyze and anticipate the caller's situation as to resolve problems, supply information, dispatch intake services, or refer callers to other agencies. e D U C A T i o N
Accounting Certificate Trade
Degree, 2012
Stratford Career Institute, IN
317 S Ave N
Crowley, LA 70526
********.******@********.***
Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and managed employees with deficient performance or attendance.
Received and processed cash and credit payments.
Resolved conflict between customers, between employees, and between customers and employees.
r e F e r e N C e s
Kara Murphy-Work Reference
(DPX for DCS during my current volunteer position with The American Red Cross)
****.******@********.***
Diana Cardoza-Family Reference
(My mother in-law of 12 years)
Rayshell Wagner-Friend
(Family friend for 14 years)
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