Customer Service Cashier
Resume:
ANGELO PAWAR
PROFESSIONAL SUMMARY
Skilled Customer Service Executive 5 year background to growing
organisation. Skilled in data analysis and CRM reporting.
Accomplished advertising and marketing professional with proven
record of success in enabling strong sales through
well-coordinated and targeted promotions. Delivers above-
average results using data-driven approaches and multi-channel
CONTACT
marketing expertise.
Abu Dhabi, UAE
+971-********* / +91
WORK HISTORY
Customer Service Executive 11/2021 - Current
**************@*****.*** Earth supermarket - Abu Dhabi, UAE
• Confer with customers by telephone or in person to provide
SKILLS information about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
• Corporate finance
• Financial planning • Check to ensure that appropriate changes were made to resolve
customers' problems.
• Pricing and costing
• Internal control management • Determine charges for services requested, collect deposits or
payments, or arrange for billing.
• Risk management
• Engaging leadership style • Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
• Accounting management
adjusting bills.
• Budget development
• Excel proficiency • Contact customers to respond to inquiries or to notify them of
claim investigation results or any planned adjustments.
• Client engagement
• Customer queries • Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes, such as extreme
• Microsoft Word
weather conditions that could increase utility bills.
• Client retention strategies
• Review claims adjustments with dealers, examining parts claimed
to be defective, and approving or disapproving dealers' claims.
LANGUAGES
• Review insurance policy terms to determine whether a particular
Gujarati, Hindi, Marathi: Native loss is covered by insurance.
language
English: C1 Cashier Controller 11/2021 - 01/2022
Erath Supermarket - Abu Dhabi, UAE
Advanced
• Introduced internal controls to monitor critical areas of financial
Spanish: B2
control and devised corrective actions to address risks or
Upper intermediate deficiencies.
Portuguese: B2 • Performed accurate cash counts at store opening and closing.
• Processed sales, exchange and refund transactions efficiently to
Upper intermediate
reduce customer waiting times.
EDUCATION • Prepared external audit documentation and financial reports.
Course in Aviation Management, • Displayed and restocked merchandise by following brand
guidelines.
2020
Hindustan Air Academy – India • Operated cash registers with proficiency during high-volume
shopping times, reducing customer queues.
intermediate, 2018 • Maintained excellent client satisfaction by providing
N.I.O.S Board – India professional, courteous customer service.
• Checked notes with money checking pens and examined coins
Hardware and Software Course, 2017 carefully to spot and refuse counterfeit currency.
Institute of Advance Network • Handled diverse customer queries, providing accurate store,
Technology – India product and service information.
• Helped customers to locate specific products by conducting
High School, 2016 thorough stockroom checks, delivering exceptional service.
N.I.O.S Board – India • Minimised long register queues by completing sales transactions
quickly and accurately.
CERTIFICATIONS
Customer Services Executive and Ramp Officer 01/2021 - 04/2021
Certificate of Achievement
Ranbanka Aviation Private Limited - Gujrat, India
International Aviation course at
Doha Qatar inspire training academy • Offered detailed advice on product and service benefits.
(2019) • De-escalated objections and disputes professionally to maintain
customer satisfaction.
Certificate of Costumer Service • Responded to customer queries and provided excellent customer
Executive Training at Doha Qatar service.
inspire training academy • Adhered strictly to policies and procedures for continued
company compliance.
• Advised management of customer service trends, creating
proactive strategies to maintain best practices.
• Responded to and summarised customer complaints and
feedback.
• Performed cashier duties, including balancing and end-of-day
banking.
• Supported continuous improvement initiatives, collecting
customer feedback to inform future business processes.
• Managed relevant inboxes and office diaries.
• Drove sales by verifying customers were constantly informed of
latest products and services available.
• Reconciled all company accounts, including credit cards,
employee expenses and commissions
• Identified and resolved operational issues impacting
productivity, performance or profitability.
• Recruited and managed senior staff with focus on delivering
clear results.
• Allocated resources to teams and projects based on need,
performance and availability.
• Worked with board of directors to establish objectives and
decisively lead operations.
Contact this candidate