ANGELO PAWAR

PROFESSIONAL SUMMARY

Skilled Customer Service Executive 5 year background to growing

organisation. Skilled in data analysis and CRM reporting.

Accomplished advertising and marketing professional with proven

record of success in enabling strong sales through

well-coordinated and targeted promotions. Delivers above-

average results using data-driven approaches and multi-channel

CONTACT

marketing expertise.

Abu Dhabi, UAE

+971-********* / +91

WORK HISTORY

726-***-****

Customer Service Executive 11/2021 - Current

adsdt8@r.postjobfree.com Earth supermarket - Abu Dhabi, UAE

• Confer with customers by telephone or in person to provide

SKILLS information about products or services, take or enter orders,

cancel accounts, or obtain details of complaints.

• Corporate finance

• Financial planning • Check to ensure that appropriate changes were made to resolve

customers' problems.

• Pricing and costing

• Internal control management • Determine charges for services requested, collect deposits or

payments, or arrange for billing.

• Risk management

• Engaging leadership style • Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, or

• Accounting management

adjusting bills.

• Budget development

• Excel proficiency • Contact customers to respond to inquiries or to notify them of

claim investigation results or any planned adjustments.

• Client engagement

• Customer queries • Obtain and examine all relevant information to assess validity of

complaints and to determine possible causes, such as extreme

• Microsoft Word

weather conditions that could increase utility bills.

• Client retention strategies

• Review claims adjustments with dealers, examining parts claimed

to be defective, and approving or disapproving dealers' claims.

LANGUAGES

• Review insurance policy terms to determine whether a particular

Gujarati, Hindi, Marathi: Native loss is covered by insurance.

language

English: C1 Cashier Controller 11/2021 - 01/2022

Erath Supermarket - Abu Dhabi, UAE

Advanced

• Introduced internal controls to monitor critical areas of financial

Spanish: B2

control and devised corrective actions to address risks or

Upper intermediate deficiencies.

Portuguese: B2 • Performed accurate cash counts at store opening and closing.

• Processed sales, exchange and refund transactions efficiently to

Upper intermediate

reduce customer waiting times.

EDUCATION • Prepared external audit documentation and financial reports.

Course in Aviation Management, • Displayed and restocked merchandise by following brand

guidelines.

2020

Hindustan Air Academy – India • Operated cash registers with proficiency during high-volume

shopping times, reducing customer queues.

intermediate, 2018 • Maintained excellent client satisfaction by providing

N.I.O.S Board – India professional, courteous customer service.

• Checked notes with money checking pens and examined coins

Hardware and Software Course, 2017 carefully to spot and refuse counterfeit currency.

Institute of Advance Network • Handled diverse customer queries, providing accurate store,

Technology – India product and service information.

• Helped customers to locate specific products by conducting

High School, 2016 thorough stockroom checks, delivering exceptional service.

N.I.O.S Board – India • Minimised long register queues by completing sales transactions

quickly and accurately.

CERTIFICATIONS

Customer Services Executive and Ramp Officer 01/2021 - 04/2021

Certificate of Achievement

Ranbanka Aviation Private Limited - Gujrat, India

International Aviation course at

Doha Qatar inspire training academy • Offered detailed advice on product and service benefits.

(2019) • De-escalated objections and disputes professionally to maintain

customer satisfaction.

Certificate of Costumer Service • Responded to customer queries and provided excellent customer

Executive Training at Doha Qatar service.

inspire training academy • Adhered strictly to policies and procedures for continued

company compliance.

• Advised management of customer service trends, creating

proactive strategies to maintain best practices.

• Responded to and summarised customer complaints and

feedback.

• Performed cashier duties, including balancing and end-of-day

banking.

• Supported continuous improvement initiatives, collecting

customer feedback to inform future business processes.

• Managed relevant inboxes and office diaries.

• Drove sales by verifying customers were constantly informed of

latest products and services available.

• Reconciled all company accounts, including credit cards,

employee expenses and commissions

• Identified and resolved operational issues impacting

productivity, performance or profitability.

• Recruited and managed senior staff with focus on delivering

clear results.

• Allocated resources to teams and projects based on need,

performance and availability.

• Worked with board of directors to establish objectives and

decisively lead operations.

Contact this candidate