PATRICK STEPHENS

Madisonville, LA ***** 615-***-**** adsdt1@r.postjobfree.com linkedin.com/in/pat-s-stephens

Regional Sales Manager

An influential, award-winning Director of Sales Enablement offering expertise in multi-unit and business to business sales, delivering record-breaking growth and profitability through exceptional leadership, innovative strategy, and refined sales / operational capabilities.

An energizing, culture-focused coach and mentor who is committed to providing employees with a clear vision, meaningful feedback, and motivation to achieve unprecedented results, developing team members into senior managers and executive leaders.

A builder of beneficial business partnerships with highly developed partnering skills critical for communication and collaboration across lines of business, management, and departments to create regional sales plans in alignment with short / long term business objectives, expand the customer base, achieve sales quotas, increase customer relationships, and ensure the attainment of business, delivery, and financial expectations.

CORE COMPETENCIES

Authentic Leadership Virtual Team Leadership Strategic Thinking / Planning Business Analysis Customer Experience Sales Development Coaching Mentoring Process Improvement Account Management Negotiating

TECHNICAL PROFICIENCIES

Multi-Unit / B2B Management Dynamics 365 CRM Management Omnichannel Platforms / Processes Business Strategy Strategic Direction Enterprise Channel Sales Microsoft Teams Microsoft 365 Analytics

EXPERIENCE

BEST BUY 1998 - Present

Direct to Customer Market Sales Director, LA AL MS, 2019 – Present

Oversee the strategic enablement of the Direct to Customer Pillars and initiatives by creating localized market business strategies, upskilling Store / Market Managers on omnichannel platforms through monthly business reviews, provide leadership for a team of 3 Market Sales Managers and 26 commissioned sales professionals in delivering complex sales acumen, driving a proficiency of lead independence, enabling CRM adoption, and building healthy pipelines - all in service of the customer.

Launched the company’s new direct-to-customer / omnichannel sales model to serve premium clients, B2B clients, and trade partners.

Exceeded client acquisition and retention targets with a 505% increase in client acquisition.

Oversaw a cross-functional team that reduced dynamics CRM views from 23 to 3, allowing the sales team to focus on true client retention activities.

Achieved the 2021 Top Market ranking in the company in retention revenue to target 176%, client satisfaction 94%, and employee engagement 92%.

Multi-Unit General Manager, 2016 – 2019

Selected to pilot and evaluate a new micro-market strategy and served as the chief orchestrator for everything within the four walls of a 4-store micro market including operational excellence, revenue, profitability, employee, and customer engagement.

Functioned as a visionary by setting the tone for the stores, connecting services to products, and leading friendly competition along the way.

Developed and motivated a highly engaged family that valued coaching, mentoring, and growth while building customer loyalty for life within the community that resulted in top ten in customer net promoter score.

Co-created and implemented a micro market hiring and onboarding process, allowing stores to share a full-time labor pool that created increases in scheduling flexibility.

Cultivated a consultative experience culture by incentivizing in-store lead generation for premium and business clients that increased penetration rate by 12% from clients with $100K or greater household income.

Attained Operating Income Growth of 15%, decreased Turnover from 87% to 32%, and decreased shrink from .54% to .18%.

PATRICK STEPHENS adsdt1@r.postjobfree.com

District Manager, New Orleans, LA, 2014 – 2016

Promoted to strengthen the operational foundation to continue profitability growth within a 15-store market with annual revenues exceeding $525 million.

Oversaw sales and business development functions, including employee / customer relationship development, P&L, and budget responsibilities, monitoring data for potential issues and sharing comprehensive updates with stakeholders to ensure alignment and facilitate timely decision-making.

Recruited to create the company’s new sales engagement model, leading cross-functional team in partnership with executive sponsor and outside consultive firm, providing comprehensive overviews of expectations, shortening learning curves, improving quality, and driving business initiatives.

Simplified the general manager foundation inspection rhythm that delivered decreases in SG&A rates and shrink trends, while leading the company in gross margin rate increases.

Multi-Unit Sales Development Director, LA AL MS FL, 2013 – 2014

Selected to strengthen sales proficiency within a 26-store market with annual revenues exceeding $800 million.

Drove strategic enablement and go-market strategy creation for the company’s connected home initiative through Store and District Managers.

Piloted mobile phone installment billing contracts in partnership with three carrier partners that proved a reduction in customer churn hypothesis.

Implemented iconic phone device pre-order process that increased solution attachments by $30 per phone and customer satisfaction by 30%.

Additional Experience

Territory Business Sr. Manager Best Buy South US

District Manager Best Buy TN-MS-AL-KY

Market Sales and Services Sr. Manager Best Buy LA-TN-MS-AL-KY

General Manager Best Buy TN-LA

EDUCATION

Political Science

University of Memphis, Memphis, TN

Customer Centric Selling Sales Management Development Program

Mike Bosworth - The Vison Group

PROFESSIONAL ASSOCIATION

Louisiana Retailers Association, City, ST, Member Board of Directors

VOLUNTEER AFFILIATIONS

Financial Peace Coordinator, Ramsey Solutions, Volunteer

Youth Group Ministry, Royal Rangers Ministry Lakeshore Church, Volunteer

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