Customer Service Rep
Resume:
ReAnna McGrew
th
Ave
Conway, AR *****
******.******@******.***
Summary:
I am an experienced administrative professional seeking opportunities related to administration, office management, reception, or customer service positions. I am a hard-working, detail-oriented, organized, and motivated individual. I can be reached at 501-***-**** or ******.******@******.*** to schedule an interview at your convenience.
Education:
High School Diploma, Perry-Casa High School, Casa, Arkansas, May 2000. Honor student and member of BETA Club.
Other Training:
Maestro, Certificate of Proficiency in Web Page Design, University of Arkansas Community College at Morrilton, 2002.
Experience:
Cashier/Floater, Bargain Brothers, Conway, AR (2022) Ran and balanced a cash drawer, Credit and Debit card transactions, restocked merchandise.
Cashier, Dollar Tree, Conway, AR (2022)
Ran and balanced a cash drawer, Credit and Debit card transactions. Restocked merchandise.
Front Desk Clerk, Hilton Garden Inn, Conway, AR (2022) Welcome guests, check guests in an out and using and utilizing the On Q Pro system for all guest related accounts. Entered tasks, work orders, and complaints into Quore computer system. Worked the night audit shift. Worked as a server/hostess and bartender. Worked as a housekeeper and houseman as well. Server, Cracker Barrel, Conway, AR (2021,2022)
Baker, PattiCakes Bakery, Conway, AR (2021)
Assisted other bakers, with preparing baked goods for the store, duties included following recipes to prepare and bake or cook items. Baking and cooking items for sale. Preformed other duties as assigned.
Customer Service Rep, Robinson Enterprise, Morrilton, AR (2020) Assisted office staff during the month of December, duties included filing and boxing files to move to storage. Using the computer system to work up orders to be filled. Front Desk Clerk, Mather Lodge & Visitor Information Center, Petit Jean State Park, Petit Jean Mountain, AR (2010-2011,2013-2014;;2007-2008). Greeted and registered park visitors, informed guests of all park operations and policies. Assisted guests with any problems or special requests. Recorded reservations by phone and by e-mail. Collected fees from guests for room rentals and gift shop items. Prepared and delivered all daily closeout information for lodging complex, including daily balancing of cash drawers, processing all nightly audit paper work from closeouts, and submitting them into the main database. Trained and monitored seasonal employees. Served as shift supervisor for 3-11pm shift. Also served as a hostess in Mather Lodge Restaurant for 2-3 month period.
Volunteer Mobilizer, Winrock International, Little Rock, AR (2010).Telecommuting position from home where I maintained and created volunteer packets and documents related to international volunteer travel, including budgets and travel advances, lodging, passports, and visas. Prepared orientation information packets and supported recruiters in mobilizing volunteers on international projects. Substitute Teacher/Temporary Help, Perryville School District, Perryville, AR
(2010-2011). Acted as daily substitute in classrooms, cafeteria, and janitorial as needed.
Substitute/Teacher’s Aide, Dardanelle Public School District, Dardanelle, AR
(2007-2008). Assisted in classroom instruction daily and as needed. Acted as substitute for all grades in the school district. Performed other duties as assigned. Hygiene Coordinator, Family Dental Center, Morrilton, AR (2005-2006). Coordinated all aspects of hygiene department, including: scheduling appointments, setting up new accounts, and filling last minute openings in the schedule. Also created and maintained all reports for hygiene department, answered phones, filed patient records, and received payments.
Teacher’s Assistant, Perry-Casa High School, Casa, Arkansas (2003). Provided daily assistance to Special Education teacher, including classroom instruction and individual tutoring. Acted as substitute teacher for all grades/classes when needed. Assisted principal. Served as daily physical education assistant. Performed other duties as assigned.
Facilities Administrative Assistant II, Winrock International, Petit Jean Mountain, Arkansas (2000-2003). Provided administrative support to the facilities unit, with primary responsibility to the director of facilities, including handling phone calls, transcribing documents, making copies, sending faxes, filing, coding invoices, and maintaining supply inventory. Coordinated all service contracts on facilities office equipment, such as copiers, fax machines, and mail machines. Provided technical support to employees experiencing office equipment problems and repaired or reported problems to service technicians. Processed incoming and outgoing mail (including international mail) for approximately 100 HQ employees and numerous national and international field offices. Created and maintained usage reports on office machinery. Handled UPS, FedEx, and DHL shipments including processing invoices and ordering supplies. Acted as daily switchboard operator relief.
Office Assistant, First Electric Cooperative Corporation, Perryville, Arkansas (1999- 2000). Communicated with customers by phone and in person regarding set up of new service, payments, and repairs. Processed payments, ran and balanced cash drawer. Entered service requests into computer system. Reorganized office filing system. Office Assistant, Winrock Farms, Petit Jean Mountain, Arkansas (1998-1999). Answered phones, took messages, and routed incoming calls. Performed various office duties such as filing, faxing, and data entry. Updated existing office filing system. Entered and processed Exxon TigerMart store reports. Other Skills:
Possess excellent computer skills, including use of Microsoft Word, Excel, Access, PowerPoint, Outlook, Front Page, and Internet Explorer. Experienced with office machine troubleshooting, 10 key operation, and basic accounting procedures. References available upon request
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