Customer Service Sales Associate

Hello

I’m Elizabeth Manchester

**** ********** *****

Charlotte, NC 28270

704-***-****

*********@*****.***

Skills

I am a personable and dependable employee, a quick learner, and someone who adapts well in a fast paced environment that may require managing multiple tasks simultaneously. In addition, I have a flexible schedule and an enthusiastic attitude towards furthering my career. I have broad industry experience in Quality, Management, and customer service.

● Highly Organized

● Superior attention to detail

● Team leadership skills

● Computer Proficient

● Excellent communication skills

● Planning/Coordinating

● Self starter with professional manner

Experience

September 2017- present

Mattress Firm- Sales Associate

● Responsible for daily operations of stores, provide customer service to guests

● Developed individual goal setting strategies

● Works with nearby store managers in implementing the Foster Kids charity drives January 2010- May 2017

Octapharma Plasma- Assistant Manager

● The Assistant Manager assists the (Donor) Center Director in the daily operational function of the center and assumes Managerial responsibility of the center operations in the Center Director’s absence.

● Promotes a sense of urgency within the staff to process donors in a speedy, safe environment.

● Assist the Center Director with deviations, CAPAs, employee scheduling, and keeping employees compliant with FDA and CLIA regulations. 2

Octapharma Plasma- Training Coordinator, Quality Assurance Backup 2011-2016 Responsible for coordinating and administering training activities as it pertains to job skill, SOP’s and regulatory at the center level. Maintains compliance with SOP, current Good Manufacturing Procedures, and regulatory guidelines. Maintains quality of documentation and procedures. Oversees center operations to ensure SOP compliance. Blackhawk Hardware- Supervisor-2002-2006

● Customer service, create employee work schedule, answer multi-line phone system, unload freight and schedule UPS shipping. Responsible for daily operations of cashiers, manage quality and accuracy of sales. Keep front-end of the store stocked with merchandise as well as merchandise in other areas of the store.

Education

1989- Central Piedmont Community College - GED

References:

● Tiera Carsonnicholson- 704-***-****

● Tabatha Watts- 1-831-***-****

● Lamesha Grady- 980-***-****

Contact this candidate