Customer Service Class B

Professional Experience:

San Marco Apartments(***8-2020) Class C Property, 396 units. Property Manager

Direct and control all personnel and resources to ensure property is properly maintained.

Manage 24/7 Emergency response.

Implement marketing initiatives to achieve occupancy goals

.Maintain timely communications with tenants, maintenance staff and upper management.

Investigate and resolve resident complaints and concerns in a timely and efficient manner

Monitor and complete maintenance, projects and repairs timeously and cost-effectively

Ensure compliance with relevant laws and regulations

Establish appropriate rental rates by conducting market research, determining costs and considering profit goals

Process timely payments and collections

Manage and control expense budget

Schedule expenditures

Prepare annual budgets

Analyze and correct budget variances

Prepare Monthly financial reports

IMT Residential (2012-2016) Class B Property, 320 Units. Property Manager

Direct of aspects of Property Management.

Manage monthly expense budget.

Increase units rent and maintain high occupancy rate.

Prepare monthly financial report.

Manage and decrease delinquency.

Negotiate with contractors and sub-contractors for various maintenance projects. Supervising projects to ensure safety and compliance requirements.

Recruit, hire and supervise team of administrative and maintenance professionals.

Conduct extensive market and competitor research regarding occupancy and rent.

Monitor building operation to ensure highest level of customer service and preservation of property condition.

Country Club Villa (2006-2012) Class B Apartments, 420 Units. Leasing Consultant-Assistant Manager

Processing applications and collecting rental deposits.

Provide all aspects of customer service including addressing resident complains.

Responsible for processing and closing work orders and posting rental payments.

Education and training

CAM Certificate. Gold Coast School.

Real Estate License. Gold Coast School

Business Administration. MDCC

Experience on Yardi, MRI and One Site Software.

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