Customer Service Data Entry
Resume:
Profile
Dedicated and professional Bachelor of Psychology graduate with strong communication
skills and the desire to help others. Strong history of supporting college students and people of all ages, finding resources for clients, and maintaining detailed records on all clients. Dynamic, energetic, and highly experienced in commercial property management with solid history of success. Steadfast leader, mentor, and coordinator with track record of steering improvement projects, building and guiding top-performing teams, and optimizing internal operations. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases. Fluent in English and Arabic.
Experience
Commercial/Residential Investment Properties; Los Angeles, CA——-2003-Present
(property owner)
I own 3 properties with 2 other owners. One is a multifamily home, the other two properties are commercial investment properties. Manage rentals by advertising and filling vacancies, maintain safe, clean and secure premises. Investigate and solve tenants complaints, coordinate maintenance and housekeeping to meet customer service expectations. Establish rental rates and pay yearly property tax for all properties. Also making sure everything at all the locations are up to code for city guidelines. Residential Counselor/Mentor; Woodland Hills, CA——-2022-Present (on call) As a counselor/mentor, I am responsible in ensuring the personal safety and welfare of residence while being a role model and motivates teens in performing their daily life skills.
Marketing Manager, In & Out Tire, LLC; Los Angeles, CA—2018-2019 Sales & Inventory of Tires at both storefronts and the warehouse. Designed the flyers that were used for EDDM. Created new social media accounts for the business and maintained them 24 hrs.
Cage Cashier, Larry Flynn’s Lucky Lady Casino; Gardena, CA—2017 Money handling, chips transactions, managing and filling out required paperwork. Cash checks for employees on paydays & pay out credit card advances. Was trained in and became proficient with high volume, large sum, cash, check, ticket, and chip transactions. Maintained proper day to day accounting slips, ensuring all transactions were performed promptly and efficiently while maintaining exceptional guest service. Redeemed vouchers, cashed chips, credit card advances, and made change. Ensured compliance was followed with policies and procedures, Gaming Commission Regulation and Internal Controls.
Customer Service Manager, Walmart Supercenter; Irvine, CA–2014-2017
*****.******@*****.**
m
4320 Coldwater Canyon
Ave. #1
Studio City, CA 91604
MARIAM ABDOU
Processing customer returns, answer questions about merchandise, and manage exchanges. Respond to service inquiries and coordinate resolutions with management and floor associates. Put up signage regarding recalled items and change other signs to best fit every occasion. Distribute merchandise to floor associates to be restocked in correct departments. Cover for cashiers if they are going on breaks or if they are backed up. Answer customer service desk phones calls and routed call properly. Activities Coordinator, Boys & Girls Club of America; Burbank, CA—2012-2013 Plans, teaches, implements, supervise and evaluate activities provided within a specific program area, such as Education, Special Education, Social Recreation, Arts & Crafts, and Physical Education.
Accounts Manager, Mina’s Accounting Office; Los Angeles, CA—2003-2010 Prepared payroll, tax documents, and processed general ledger. Have used quickbooks, Microsoft office, Excel and Outlook. Provided customer service to clientele in person and over the phone/email. Managed and oversaw daily operations. Accounts payable/ receivable and cash receipts.
Education
Argosy University, Los Angeles, CA. BA Psychology, 2018 Alliant International University, San Diego, CA. Undergrad General Studies/Psychology, 2012
Holy Family College Preparatory, Glendale, CA. HS Diploma, 2007 Skills
Customer Service, handling disputes/concerns, sales, data entry, KIPU, Microsoft office
(word, PowerPoint, outlook, etc), property management, accounts payable, marketing, office management, real estate, and journal entries. Volunteer Work: Covenant House, Human Options, and Dream Center References
Fatima Maaid, Financial & Property Management
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Richard Gardner, Director of Student Learning Support Services/Quantitative Learning Specialist (AIU/Alliant International University-San Diego) ********@*******.***
Michelle Jackson, Assistant Vice President of Student Affairs (AIU/Alliant International University-San Diego)
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