Data Entry Customer Service

NIEYA TASHEL MOORE-REESE

HUNTSVILLE, AL ***** 256-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Accomplished and quality-focused Administrative Specialist and Customer Service Professional with 15 years of experience providing key support with operational activities. Collaborates cross-functionally with departments to streamline operations and produce high- quality work. Analytical problem-solver capable of making competent decisions based on historical data and forecasting. Relationship focused professional, with excellent written, verbal, and interpersonal communication skills. Meets deadlines through prioritization of organizational goals, assignments, and objectives. Self-motivated and capable of working remotely from a home-office while multitasking with phone calls, chat messages, and email inquiries in fast-paced, deadline-driven environments. CORE COMPETENCIES

Office Administration Strategic Planning Process Improvement Conflict Resolution Customer Relations Data Entry & Analysis Time Management Relationship Development Critical Thinking Employee Relations Training & Development Accounts Payable Microsoft Office Suite Word Excel Outlook PowerPoint Windows Sales Pro Galaxy Lightspeed Reservations TESA Key Card System Innlink Reservations Imagin Property Management Mastero Choice Advantage NiteVison ProCare PROFESSIONAL EXPERIENCE

House Manager Apr 2019 - Present

Stay at Home Mom Huntsville, AL

· Raised children while honing skills in education, scheduling, budgeting, conflict management, and prioritization Sales & Service Coordinator July 2015 - Apr 2019

Four Points by Sheraton: Huntsville Airport Huntsville, Al

· Oversaw bookings for large groups, events, and meetings; managed high-revenue accounts worth $10K - $20K per stay

· Supported Director of Sales with new lead generation; exceeded quarterly sales quotas and created additional revenue streams

· Managed high volumes of multi-lined phone calls to support current and potential guests; booked group reservations

· Conducted hotel tours to potential guests; provided education on property amenities, benefits, and features

· Generated, analyzed, and distributed weekly reports for financial analysis; improved operations and optimized workflows Customer Service Liaison June 2011 - July 2013

Blue Cross Blue Shield of Alabama Huntsville, AL

· Resolved escalated customer conflicts by identifying root cause of concerns and implementing appropriate corrective actions

· Served 100+ customers daily in a fast-paced, high-pressure, deadline-driven environment; provided prompt, professional service

· Navigated computer applications, databases, and software systems to research customer inquiries and answer questions

· Developed extensive knowledge of medical terminology, ICD-9 and CPT medical billing and coding standards Sales Coordinator Nov 2010 - June 2011

Courtyard by Marriott Huntsville, AL

· Delegated workflows and created weekly schedules for staff based on employee strengths and forecasted labor demands

· Facilitated room inspections to ensure compliance with brand standards and maintain high customer satisfaction ratings

· Oversaw large group bookings and event set-up; accommodated special requests to create memorable experiences

· Increased company revenue and maximized profits by upselling room blocks, add-on event services, and amenities General Manager Feb 2005 - Oct 2010

InTown Suites Extended Stay Hotel Huntsville, AL

· Received promotion from Office Manager for exceptional work ethic, performance, productivity, and customer feedback

· Managed complex, ever-changing budget; increased profit $118K by achieving sold out status for 3+ weeks and reducing costs

· Trained and mentored employees on company policies, procedures, best practices, and customer service standards

· Delegated workflows and created staff schedules based on employee strengths and forecasted labor demands

· Optimized inventory management of office supplies; tracked items and placed orders to ensure adequate stock

· Supported Employee Relations and Human Resources by approving and processing payroll for company employees EDUCATION

Courses Towards: Bachelor of Business Administration 2015 Ashford University Virtual

High School Diploma 2000

Johnson High School

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