Customer Service Associate

SюњѢђљ OѤђћѠ

Sanford, NC ***** • 919-***-**** • **********@*****.***

Professional Summary

Skilled Painter with eye for detail and efficient approach. Offering 8+ years of experience in painting and repair work.

Skills

Blast and paint equipment servicing

Customer service

Client needs assessments

Troubleshooting

Verbal and written communication

Supervision

Leadership

First Aid/CPR

Maintenance & Repair

Work History

Industrial Painter, 02/2017 to Current

Charles R Underwood – Sanford, NC

Provided supervisor with daily status report on all job tasks and workers' duties. Painted surfaces using brushes, spray guns and paint rollers. Primed, painted, varnished and lacquered walls and surfaces. Led crew of 3+ painters and provided mentoring to each, offering assistance wherever needed. Valued for being extremely detail oriented.

Safely operated power sprayers and hand tools to prepare and paint large areas. Selected proper amount and type of thinners and accelerant to be used for each specific job. Performed smoothing and finishing work on walls, trim and cabinetry. Industrial Sand Blaster and Painter, 03/2013 to 02/2017 Redwolfllc – Sanford, NC

Made sure that products were produced on time and are of good quality. Examined incoming materials and compared to documentation for accuracy and quality. Used hand trucks, forklifts and scissor lifts to complete tasks and transport items. Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials. Protected all surfaces from damage and spills by using drop cloths prior to and during painting. Mixed and matched paints according to customer specifications. Obtained correct dimensions and specifications by properly measuring areas. Applied paint with cloth, brush, sponge and fingers to create special effects. Selected proper amount and type of thinners and accelerant to be used for each specific job. Customer Service Associate, 06/2009 to 03/2013

Alorica – Kissimmee, FL

Answered customer questions about products and services, helped locate merchandise and promoted key items.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Delivered prompt service to prioritize customer needs. Processed payments and returns with accuracy and efficiency. Responded to customer requests for products, services and company information. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Responded proactively and positively to rapid change. Educated customers on promotions to enhance sales. Provided customers with detailed information on company products, services and materials. Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

Education

10/2008

Central Carolina Community College - Sanford, NC

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