Customer Service Sales Associate
Resume:
Kadejah Martin
Lithonia, GA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Experience Associate IV
Conduent Commercial Solutions, LLC
March 2022 to Present
• Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
• Provides customer with appropriate customized information requested
• Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.
• Responsible for the end-to-end resolution of the customer issue which might include the inbound transaction, follow-up calls and final closure statement. Account Manager- Business Development
Medix Staffing Solutions - Chicago, IL
June 2021 to November 2021
Develop and maintain a new business pipeline through prospect identification and qualification. Partner with key state personnel and targeted prospective client segments to promote a government sponsored Covid-19 testing program for schools. Possess strong customer service skills to provide support and guidance to clients in a variety of functions, including supporting with logistics.
• Conduct outbound prospecting calls to potential clients to onboard schools and other community partners.
• Develop a robust pipeline of new opportunities and demonstrate the ability to convert prospective schools and approved organizations into participating entities.
• Maintain and achieve school and entity enrollment goals.
• Conduct regular marketing support of new business prospecting.
• Provide high level of customer service and to ensure client satisfaction.
• Walk potential interested entities through the onboarding process.
• Work in a cross-trained capacity to support other Account Managers and Logistics team members as needed.
Work From Home/Contract
Customer Service Representative
Accenture
February 2021 to April 2021
Claims Taker, Unemployment Benefit. Interviews claimants returning at specified intervals to certify claimants for continuing benefits. Assists applicants in filling out forms, using knowledge of information required or native language of applicant.
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
Work From Home/Contract
Call Center Agent
AnswerNet
August 2020 to January 2021
Answering Inbound Calls.Respond to multiple discounts. Place customer orders in the computer system. Patient and very professional. Ability of communicating clearly and having important communication skills. Paying attention to details very closely.
• Manage large amounts of outbound appointment setting calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Sales Associate/Customer Service
Beauty Empire - Austell, GA
July 2017 to July 2020
Assist customers with beauty supply needs, matching hair colors with weaves, braids & hairpieces. Trying on wigs on the customers; running cash register station. Stocking and daily cleanup.
Teacher Assistant
Chelsey's Garden Second Step - Smyrna, GA
May 2008 to August 2019
On and Off Job.. Help with Lead Teacher. Organize activities. Supervise and monitor the safety of children.Prepare meals and organize mealtimes and snacks.Keep records of children's progress, routines, and interest. Use storytelling and rhyming games to teach language and vocabulary.Improve on building social skills by working with others.
Cashier
Walmart - Marietta, GA
August 2015 to June 2016
Handling returns, Answering Questions about merchandise, and ongoing promotions. Assist sales and stock associates with remedial tasks during slow hours.Checkout aisles at store front ends. Education
Diploma
Mceachern High School - Powder Springs, GA
2010 to 2013
Skills
• Sales Experience
• Customer Service
• Communication Skills
• Babysitting
• Childcare
• Phone Etiquette
• Toddler Care
• Typing
• Teaching
• Meal Preparation
• Food Preparation
• Infant Care
• Organizational Skills
• Cooking
• Nannying
• Windows
• Help desk
• Google Docs
• Sales
• Cashiering
• Microsoft Office
Contact this candidate