Support Representative Agent

DEANTOINE HODGE

* ******* **. **********, ** · 757-***-****

***************@*****.***

Experienced and accomplished with over thirteen plus years of experience looking to leverage my employment background.

EXPERIENCE

MARCH 2022

GBA, Omni Interactions, inc

Working on different Intuit projects from TurboTax to QuickBooks Desktop

NOVEMBER 2021 – MARCH 2022

SALES AGENT, lifesafer, inc

Answer incoming phone calls and provide support to callers on the pricing of vehicle interlock or mobile interlock monitoring unit. Enrolling and scheduling interlock installations.

SEPTEMBER 2021 – NOVEMBER 2021

OFFICE DEPOT STRATEGIC SUPPORT AGENT, EMERGE BPO

Answer incoming phone calls and provide support to callers on placing orders. Scheduling delivery pickups for items that were incorrectly sent. Issuing out credits to customers for incorrect orders and deliveries.

APRIL 2021 – SEPTEMBER 2021

RIDOH TSR AGENT, Brooksource

Answer incoming phone calls and provide support to callers on placing orders. Scheduling delivery pickups for items that were incorrectly sent. Issuing out credits to customers for incorrect orders and deliveries.

JANUARY 2021 – MARCH 2021

SUPERVISOR, TYME GLOBAL TECHNOLOGIES

Make sure all employees are up to date on client and corporate pieces of training. Answer incoming phone calls and provide support to callers on getting a medical vaccine shot. Update agent timecards, making sure agents clocked correctly.

JUNE 2020 – JANUARY 2021

TECHNICAL SUPPORT REPRESENTATIVE, LIFE PROTECT 24/7

Answer incoming phone calls and provide support to callers experiencing problems of all kinds with medical units. Listen to descriptions of customer issues and determine how units can be fixed. Troubleshoot and test call units with customers.

MAY 2016 – DECEMBER 2020

STORE MANAGER/MASTER CERTIFIED TRAINER/SALES REPRESENTATIVE, Metropcs

Ensure all employees are up to date on the dealer and corporate pieces of training. Making sure all employees including store managers felt confident in selling our products and services. Held new hire classes online via Ring central as well as running my store. Keep and maintain four stores worth of broad tech mobile phone returns. Assisting our customers by educating, delivering, and connecting them to our industry-leading products and services. Meet the sales and customer service goals of every month. Keep tabs on the store's prospective customers. Increase traffic through activities to increase the market awareness of cell phones, smartphones, and other wireless technology, as well as different promotions for the quarter. Participating in scheduled PR and marketing campaigns. Assist customers who want to change from another cell phone plan and provider. Working closely with customers to determine their needs, answer their questions about products, and recommend the right mobile solutions. Stay up to date with products and features. Maintained store's visual appearance to high standards.

EDUCATION

JAUNUARY 2021 TO PRESENT

SPORTSCASTING, FULL SAIL UNIVERSITY

AUGUST 2003 TO AUGUST 2007

HIGH SCHOOL DIPLOMA, Northwestern High School

SKILLS

Customer Service

Office Experience

Microsoft Windows

Social Media Management

Supervising Experience

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