Appointment Setter Customer Service
Resume:
Chelsea M. Gaskin
Saint Louis, Mo 63146
C: 314-***-****
************@*****.***
SUMMARY OF EXPERIENCE:
Goal-focused Field Representative well-versed in customer service roles. Offering first-rate skills in networking, following up with customers and facilitating communication. Prepared to bring 7 years of experience to a dynamic new role with room for advancement.
SKILLS:
Call center
Business development
Excellent communication skills
Excellent negotiating tactics
Relationship building
Strategies and goals
Customer relationships
Issue resolution
EXPERIENCE:
Spectrum, Mobile Activation Coordinator
August 2019- August 2020
Support incoming calls from customers to troubleshoot activation and porting fallout for customers attempting to activate Company Mobile.
Effectively communicate with customers and partner departments in a courteous and professional manner.
Build relationships and work as well with others to resolve problems and handle outside telephony requests.
TST LLC, Appointment Setter
October 2019- October 2019
Utilizing software, scripts, and tools appropriately Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Scheduled appointments based on time share owners availability and established load parameters.
Us Bank, Collector I
August 2018- March 2019
Collects payment on assigned delinquent accounts by reviewing documentation.
Contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
Followed fair debt practices and regulatory guidelines when managing collections process.
TD Ameritrade, Financial Consultant
January 2018- April 2018
Understanding of current regulatory requirements in the financial industry proven ability to develop strong relationships with clients, prospects and business partner’s Proactive team player able to work in a fast-paced environment.
Provided clients with budget management and financial guidance.
Collaborated with operations manager on staff compliance with all financial and banking regulations.
Media Star Promotions, Field Representative/ Brand Ambassador
August 2015- July 2017
Communicated with only adult tobacco consumers.
Follow protocol, demonstrates and showcase how to use electronic devices.
Verify age with proper identification.
H&M, Sales Advisor/Greeter
Chesterfield, Mo
October 2014-July 2015
Provides excellent direct and indirect customer service according to H&M standards.
Manage new cash registers, reports & handles all required transactions.
Answered requests and concerns with friendly and knowledgeable service.
Convergys, Customer Service Representative
July 2012-April 2014
Consulted with customers to determine best methods to resolve service and billing issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Answered 150+ inbound calls per day and directed to designated individuals or departments.
Education:
Hazelwood West High
High School Diploma, General Studies & Fashion Merchandising
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