C.V

SADIQUE SHEIKH

Morden Mansion Apart. Alwal Temple Secnderabad-10

(adsdqy@r.postjobfree.com) contact no: 083********

Customer Support Engineer / IT Professional

Offering 10 years of experience across the industry PROFILE

Result oriented Systems Engineer with in depth knowledge of IT servicing, hardware support, maintenance and troubleshooting ensuring ultimate customer satisfaction resulting in customer delight. Worked in HCL Info systems Ltd, AZTECH ENTERPRISES Nagpur, Worked in PCS TECHNOLOGIES LTD. HYD. High-performing with proven professional diligence & caliber in Hardware Networking, System Administration, Troubleshooting, System Configuration & Technical Support Operations targeting optimal operational performance & client satisfaction.

Proven problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely. Excellent communicator with advance interpersonal skills. Result oriented Systems Engineer with in depth knowledge of IT servicing, hardware support, maintenance and troubleshooting ensuring ultimate customer satisfaction resulting in customer delight. Presently work in ACS TECHNOLOGIES LTD HYD as a Team Manager till date. Works hand in VMware for KMC company Hitec city Project in Hyderabad for 6 Month Project. Proficient in Windows Administration plus installation, configuration and management of Server. Efficient Professional with experience in systems administration, including analyzing OS Issues. Good troubleshooting and resolution skills while supporting end-users. Allocation-deal location, configuration, maintenance and Migrations of servers with strong foundation in ITIL methodologies. TECHNICAL PROFICIENCIES

Hardware configuration and installation of Windows Servers, Workstations and Desktops Hands on Experience of Installation and configuration of Windows Servers 2012/2008/2003/2000. Knowledge of ESXi 6.0

Knowledge of managing Active Directory and Users Knowledge of Hardware and Networking. Knowledge of LAN, WAN, TCP/IP, OSI concepts of Networking. Configuring & Managing Network Printers.

PROFESSIONAL EXPERIENCE

ACS TECHNOLOGIES LTD HYD

. Handle Location in Ordnance Factory Medak HYDERABAD as a System Administrator and Location Incharge . ( July 2013 to June.2015)

. Works hand in VMware for KMC company Hitec city Project in Hyderabad. ( July 2015 to Dec2015)

. Work as a Windows Administrator in SBC (Shiping Building Center) in Vishakhapatnam. (May 2016 to Oct 2016)

PROFESSIONAL ACCOMPLISHMENTS

Worked in a “Ordnance Factory Medak” environment where I have handled 3 different projects simultaneously.

Exceptional analytical, troubleshooting, organizational, communication, prioritization, problem solving and leadership skills with ability and past experience to sustain high work pressure. A systematic, organized, hardworking and dedicated team player with an analytical bent of mind determined to become part of a growth-oriented organization.

Provided L1 support to different client with VMware and L2 support to Windows. RELEVANT EXPERTISE SUMMARY

Installation and configuration of Windows Servers. Administration of Servers (Dell, IBM & HP).

Daily reporting like capacity management and health checks. Performing health checks of servers with the help of SMART and VMware graphs. WINDOWS and SCCM Patching

Creating users in AD.

Server installation and Performance Monitoring

Setting Access Permissions to folders.

Troubleshooting the problems in Windows Servers and PC’s .Server performance issue Windows Security Updates Patching through SCCM Application. VIRTUALIZATION TECHNOLOGY

Installation of ESX Servers.

Installation of VI Clients.

Installation of Virtual machine.

Creation of templates for different projects.

Deployment of VM from templates.

Cloning of VM.

Installation of VMware workstation

Creation of Virtual Switches.

Migration of physical servers to virtual environment using VMware converter. Up-gradation of ESX4.1 to ESXi5.1 (including Virtual Center up gradation, BIOS and ILO upgrades) ESX/ESXi Administration – Working with basic commands. Streamlined project with continuous problem management. Taking Snapshot of Virtual Machines (for backup & testing purposes), Performing vMotion and vStorage motion.

PCS TECHNOLOGY LTD Aug-2012 to June- 2013

Technical Support Executive in Ordnance Factory Medak HYDERABAD . PROFESSIONAL EXPERIENCE

HCL INFO SYSTEMS LTD, NAGPUR Feb 2007 to April 2012 Customer Support Engineer

Credentials of receiving “BEST PERFORMANCE AWARD” for consigative financial quarters for performing outstanding as team player

Received special appreciation Award from HCL for achieving “Valuable Contribution as an Outstanding Technocrat in improving customer satisfaction” signed by Vice President of the Company. Installation and Management of Windows and PC’s.

Troubleshooting the problems in Windows Servers and PC’s. Creating and managing the network.

Performing security measures on to the network.

Antivirus Management.

Monitoring Client Systems.

Trouble shooting Hardware problems in the systems. Setting Access Permissions to folders.

PROJECTS UNDERTAKENs

1. Client: State Bank of India

Abstract:

State bank Of India is Govt.Organistation. This Customer has purchased HCL Infinity series Server. Responsibilities:

Core Banking of State Bank Of India, Chandrapur & Gadchiroli Dist.

Installation and configuration of Windows 2000 Server.

Managing and troubleshooting Network.

Installation and management of Antivirus System.

Management of Print Servers.

2.

HCL RRC MANAGEMENT

Abstract:

Heading Regional Response Centre (RRC) providing online Technical help to Field Engineers and Customers. Employing Customer Relational Management policy to enlighten the customer to overcome the shortcomings of IT usage.

Responsibilities:

Troubleshooting all Hardware and Software problems reducing the down time of IT Equipments on telephonic support

Troubleshooting of problems occurred in computers at customer’s end.

Act as a technical resource and provide technical Support.

Customer Interaction to understand and workout the optimum requirement and providing the technical support on the same.

To provide Hardware, Operating system and Application level maintenance for the Customer.

Provide Integration facility and project co-ordination for the various Customers.

Managing business support needs of around 150+ customers. Along with above customers, I am giving hardware and technical support for windows operating systems for the customers as follows

New India Assurance Company Ltd.

Wain Ganga Krishna Gramin Bank

Bank of India.

Bank of Maharashtra

Union Bank

IDBI Bank

Dist. & Civil Court

United India Insurance Company Ltd.

Bharat Heavy Electrical Limited (BHEL)

Income Tax Office.

State Bank of India

ADDITIONAL TECHNICAL COMPUTER COURSES

Certificate Course in Computer Applications From CEDTI(Centre For Electronics Design & Technology Of India AURANGABAD).

Diploma in Hardware & Networking From (Indian Inst. Of Computer Education MUMBAI).

Complete MCITP (Microsoft Certificate I T Professional ) Windows Server 2008 course from ZOOM TECHNOLOGY in Hyderabad.

Certification Completed of VMware VSP & VTSP in Server & Networking

Certification Completed of AZURE ADMINISTRATOR AZ-104 (Certification No: I164-5152). EDUCATIONAL DEVELOPMENT

DIPLOMA IN COMPUTER SCIENCE ENGINEERING: 2008

(All India Institude Of Technology (Hyd)

HIGHER SECONDARY CERTIFICATE:1999

(Sardar Patel Mahavidhalaya chandrapur (M. S.)

SENIOR SECONDARY CERTIFICATE: 1997

(Hindi City High School chandrapur )

Date of Birth: 11-Feb-1982

Marital Status: Married

Language Proficiency: English, Hindi, Marathi.

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