Sales Associate Customer Service

JUDITH L. GREEN

Huntington Beach, CA *****

714-***-**** ***********@*******.***

Sales – Business Development -Marketing

Dedicated business professional with unique combination of large company and entrepreneurial experience. Proven performance as a business owner with ability to manage sales, monitor business activities, and work remotely while building client loyalty through consistent superior customer service. Very successful in identifying business avenues, driving sales, and pinpointing and supporting various marketing strategies. Exemplary written and oral communication skills with a focus on relationship management. Profound passion for helping others with a keen understanding of the value in fostering relationships. Excels at…

Previous successful sales experience – member of Million Dollar Club at Jerome’s Furniture

Ability to build and maintain solid customer relationships through superior customer service

Impeccable communication skills, organizational skills, and interpersonal skills

Outstanding customer service that creates a welcoming, engaging, and inquisitive atmosphere

Effective planning capability, negotiation skills, supervisory talent, and budget management

Bachelor of Science – Organizational Behavior – University of San Francisco (3.95 GPA)

Paralegal Certificate – Barclay College (4.0 GPA)

Key Core Competencies

Sales/Closing Talent Strong Work Ethic Analytical Skills

Sales Presentation Experience Organizational Skills Written Communication

Impeccable Customer Service Skills Teamwork & Collaboration Oral Communication

Relationship Building and Managing Problem Solving Microsoft Office

Multi-tasking Prowess Business Management High Level of Integrity

Career History and Highlights

Sales Associate

Jerome’s Furniture

Jan 2020 to May 2022

Family-owned furniture store business based out of San Diego. Recruited as a Sales Associate to increase sales, augment company profitability, and expand market presence in Southern California.

Successful inside sales experience. Sold and delivered over $1 million in furniture in 6.5

months the first year. As a new sales associate with no previous furniture sales experience, achieved

membership status in Jerome’s “Million Dollar Club” two years in a row.

Provide outstanding customer service. Ensured every walk-in customer was acknowledged and

welcomed to the store. Conducted a customer-friendly needs assessment, offered brief explanation of

store set-up, invited customer to shop at their ease, and provided periodic follow-up conversations to

develop customer-specific plans to achieve their decorating need and close the sale. Offered additional

products and accessories for a complete custom design.

Build and leverage strong client relationships. During phone conversations, answered questions

from customers and invited them into store to review our product selection. With all customers, fostered a

strong relationship to encourage future sales and acquire referrals to family and friends by following through

with information on open orders, verifying availability of products, and assisting with questions regarding

delivery or damaged products. Walked with customer to door when leaving and thanked them for

shopping at Jerome’s. Thank you card is mailed to each client within two days of purchase.

Store operations. Maintained showroom appearance to create a warm, inviting atmosphere for

customers. Company literature and product brochures were updated periodically and strategically placed

throughout store for customer information and understanding of products. Attended company scheduled

training meetings with outside vendors as well as in-house seminars. Assisted with new company

customers as requested by management.

Judith L. Green Page 2

Prior Owner, Business Development/Marketing, and General Management

Innovative Marketing, Inc.

Jul 2007 to June 2019

Small business venture designed to identify the problematic daily roles of the spiraling senior population and implement strategic programs to rectify concerns in their ever-changing life circumstances. Responsibilities included all areas of home maintenance as well as assisting clients with transportation to doctors, physical therapy, pharmacies, grocery stores, shopping, and addressed other needs as required.

Increased profits 25% the first year and added $75K to the first year’s income revenue. Utilizing excellent communication skills, identified new business opportunities absent in the lives of the elderly. Using effective listening skills, primary difficulties and obstacles that frustrated senior clients were identified. Deployed analytical analysis and strategic resolution plans to address and facilitate programs to rectify problematic issues. Increased business opportunities with each client, generating increased residual income 25% the first year.

Built teams for five separate lines of business. Created a positive, collaborative culture focused on understanding and supporting clients’ wishes as well as appreciating the abilities of individual team members. Increased employment to 30 management and support personnel.

Developed a base of over 300+ clients. Seized new business opportunities by participating in networking associations, special events, telemarketing, trade shows, and advertising. Resulted in incremental growth of client base and increased company revenue. Achieved monthly revenue of $50K in the first year.

Increased customer retention by elevating customer service. Conducted training sessions with employees on customer service and supporting clients’ requests. Developed employee handbook and SOP’s. Coached team leaders on leading with character; building trust with clients and team members; motivating and directing the team; facilitating resolution of differences and earning respect and creditability through actions and behaviors.

Corporate Interim Director of Career Services

Corinthian Colleges, Inc.

April 2005 - June 2007

Recruited to reverse the decreasing student career placements at various campuses that failed to meet federal requirements. In charge of the opening of all new career services departments including hiring and training. Presented Career Services seminar for new graduates. Orchestrated initial open house for students and prospective employers.

Created marketing and business development strategies. Developed and implemented campus- specific programs to achieve campus, company and state 80% compliance goals for student placement in underperforming departments. Implemented training programs and luncheons to augment team productivity.

Organized and managed more than 300 on-campus career fairs for students to interview with more than 150 career-specific companies. Hosted more than 100 holiday “meet and greet” receptions for potential employers and students. Held career specific employer luncheons to allow

students to meet prospective employers and enhance students’ ability to interact professionally with

potential employers.

Designed and presented multiple training programs to enhance student marketability for employment. Developed training classes that included business acumen, work ethic and etiquette, resume preparation, interviewing skills, appropriate attire and behavior for interview.

Worked collaboratively with campus department leaders to identify underperforming students.

Created advising sessions to resolve student needs, concerns and behavioral issues, resulting in better

Academic performance in 85% of students.

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