Michelle Rouse

adsdqi@r.postjobfree.com • 360-***-****

LinkedIn • Vancouver, WA

Communications

Tech-savvy and passionate professional with over 10 years of proven experience in customer service. Skilled at cultivating business relationships, creating web and print content, and project management. Collaborates with key stakeholders through marketing and communications to meet desired outcomes.

Areas of Expertise: Strong Communication and Interpersonal Skill with Staff, Donors and Partners, Building Marketing Campaigns, Planning and Developing Projects, Brand Management, Researching and Reporting, Data Analysis, Creating Content and Graphics, Microsoft Office, Adobe Creative Suite, Google Drive, Google Business Page, Donor Based Database, HMIS

Education

Associate of Applied Technology in Technology Specialist, Clark College (3 credits pending)

Associate of Applied Science in Graphic Communications, Clark College

Work Experience

Radiant Design Solutions, Vancouver, WA 03/2021 – Current

Business Owner/Business Specialist

Build relationships with small businesses and provide marketing consultations to make their technology and marketing needs possible.

Conduct ongoing research to keep updated on industry trends and influence communications strategies going forward.

Effectively use marketing tools and techniques PPC, SEO, SEM, email, and social media to create marketing campaigns.

Design and build websites, company logos, and create a social media presence.

Created a marketing campaign for Playmax Enterprises card and board game company.

Automated business workflow for local CPA business such as an online appointment scheduler, credit card processing, online client portal with the ability to upload documents.

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.

Assist businesses with business license application, insurance, website and online presence consulting.

Cleaning Specialist, Portland, OR 03/15/22 – current

Cleaning Crew PDX

Catholic Charities of Oregon, Portland, OR 08/2019 – 04/2021

Caritas Housing Program Assistant

Assisted with property management in Scattered Supportive Site properties (transitional housing).

Coordinated lease agreements, property notices, and all other resident documents.

Promoted resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and took appropriate actions to solve resident needs.

Analyzed and created spreadsheets tracking financial performance indicators, tracking occupancy data, and turn-over tracking,

Documented and processed invoices for maintenance requests, move-out inspections, security deposits, and rent payments.

7-Eleven, Vancouver, WA

Cashier/Customer Service

Received payments for purchases using POS system

Received orders, took inventory, stocked shelves, set up displays, stocked coolers, merchandising

Answered phones, provided excellent customer service

Prepared and served food

Persuaded customers to purchase items using sales techniques

Assisted customers with gas pumps

Quality Staffing, Portland, OR 04/2018 – 04/2019

UPS- Dispatch Associate

Assisted dispatch feeder office with locations and status of trailers.

Printed reports to track shipments, then retrieved lost packages and communicated delays and content status with appropriate personnel.

Friends of The Carpenter, Vancouver, WA 10/2013 – 09/2017

Administrative Manager

Served as the primary contact for homeless and at-risk participants, then helped address their needs.

Analyzed, developed, and organized office operations, organization’s records and files, donor relations, newsletters, policies, and procedures.

Oversaw 2–4 staff members and 7-14 reception, office and activity center volunteers and was responsible for interviewing, training, coaching and placement. Also coordinated up to 50 volunteers to set up and take down for events and trained volunteers on the registration process and software to be used at the events.

Created and managed e-commerce website to administer the sale of wood products and inspirational goods; managed ordering, payments, packaging, and shipping of products and goods.

Worked on a committee developing FOC branding, organization website, and marketing plans.

Maintained FOC organization’s website’s and social media pages by creating and uploading updated newsletters, graphics, entering registrations, donations, procurement items and fundraiser participant information and events. Secured website and credit card processing.

Helped with coordinating events and auction and concert fundraisers; developing themes, marketing materials, online promotion, online registrations, procurement, volunteers, donations and sales to raise over $150,000.

Silhouette Marketing, Vancouver, WA 07/2010 – 09/2013

Demonstration and Sales Associate

Set-up and organized merchandise at WINCO by preparing vendor products according to written instructions then built displays that encouraged customer interaction.

Engaged with consumers by creating brand awareness, providing product and promotion information, then sold all products offered.

Office Assistant, Vancouver, WA 11/2009 – 06/2011

Clark College Career and Employment Services

Helped employment specialist with Community Research of internship programs to provide programs to students.

Gathered and tracked student and internship data in Microsoft Excel spreadsheet.

Handled reception duties of answering phones, relaying messages to staff, receiving students and visitors, and scheduling appointments.

Promoted Internship programs by creating flyers in Microsoft Publisher and Adobe Creative Suite and posting.

Office Assistant III, Vancouver, WA 03/2003 – 08/2007

Clark College Culinary Arts Department

Managed the office and provided administrative assistance to the Culinary Arts Dean, Department Coordinator, Instructors, and students.

Gathered data and created reports, prepared certificates, processed recipes, and department curriculum.

Developed department brochures, website, and emailed weekly menu to campus

Developed and maintained file management system and student certificate tracking system.

Community Engagements

Catholic Charities – Food Bank Volunteer 09/2020 – 12/2020

NAMI SW Washington – Nami Walks Marketing Volunteer 04/2019 – 06/2019

Friends of the Carpenter – Office and Product Room Volunteer 03/2019 – 09/2019

SEMpdx – Member of SEO Marketers Club 11/2017 – 12/2019

Nonprofit Technology Network (NTEN) – Community Event Coordinator 07/2017 – 09/2018

Partners in Careers – Member of Empowering Women 01/2018 – 05/2018

AGLOW Vancouver Evening Lighthouse – Public Relations Volunteer 01/2010 – 09/2015, 2018

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