Customer Service Quality Assurance
Resume:
Sabrina M Frederick
Orange Park Fl.32073
*********.*********@*****.***
SUMMARY
Work well independently or as part of a team. Delivering outstanding customer service, seeks opportunity to join a company where hard work and good attitude are recognized and rewarded.
SKILLS
* Sales * Microsoft word
* Marketing experience, * PowerPoint
* Customer service experience * Excel experience
* Type 35 WPM * Quality Assurance/inventory skills
PROFESSIONAL EXPERIENCE
Octapharma Plasma Inc.
2009-2022
Quality Assurance Tech /Supervisor
Performs QA review of reactive donor records, including look-back records for
compliance with SOP.
Reviews Quality Control checks on equipment, reagents, and that records have been
performed, as required and are in acceptable ranges.
Performs audits for self-assessment evaluation, monitor records, and overall compliance
related to the company quality systems.
Attends and lead in all audits and ensure that all audits (internal and external) are
performed, documented, reviewed, and closed.
. Operates the automated plasmapheresis machines, including response and evaluation of
all alarms and machine errors, documentation of exceptions, etc.
. Removes and/or replaces equipment from service.
. Monitors donors for reactions and equipment operations to ensure donor safety and
quality of product.
. Maintains proper ratio to ensure donor safety and to quality of product
. Performs scheduling for employees
. Monitors attendance and performance evaluation of employees
Education
High school diploma
College 1yr
Achievements *Employee of the Quarter-2020, Employee of the Month-2021
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