Volunteer Assistant Data Entry

LATOYA DREW

Phone: 678-***-**** **********@*******.***

EXECUTIVE PROFILE

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, hospitality management, administrative duties and leadership.

STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients.

RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.

PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations. CORE COMPETENCIES

Guest Accommodations

Guest Experiences

Business Planning

Marketing

Strategic Planning & Analysis

Vendor Interaction

Brand Management

Policy & Procedure Adherence

Microsoft Office

Reports/Documentation

Office & Staff Streaming

Office Management

Administrative

Time Management

Attention to Detail

Interpersonal Skills

Analytical Thinking

Sales Operations

Problem Solving

Conflict Resolution

Payroll Management

Employee Relations

Team Management

Leadership

PROFESSIONAL EXPERIENCE

SODEXO ENERGY & RESOURCES 2015-CURRENT

JOB TITLE: GUEST SERVICE MANAGER MANCAMP

• Provides exceptional customer service through relationship development, proper handling of customer accounts, and establishing plans that fully exhibit the commitment to fulfilling customer expectations.

• Independently manage all sales, customer service, financial reporting, administrative, purchasing, inventory control and staffing functions.

• Manages daily operating report, accounts payable and accounts receivable, cash drawers, daily deposits, and all other accounting records as required.

• Compiles and analyzes customer experience data to identify ways to improve overall customer experience and develop future marketing strategies.

• Leads team-building meetings, where standout employees are recognized and identified ways to improve employee performance.

• Ensures training and development of staffs to enable effective job performance, teamwork attitude, and clear communications.

• Handles all employee issues and disputes, deals with accounting issues and invoices and supervises all employee hiring and layoffs.

• Ensures that each new employee learns how to treat each manager, employee and guest with respect and professionalism. SODEXO ENERGY & RESOURCES 2012-2015

JOB TITLE: FRONT DESK/ADMINISTRATIVE ASSISTANT MANCAMP

• Ensured accurate and prompt service for any guest issues or requests, making sure there was a follow up and guests needs were met and completed in a timely manner.

• Answered phone lines, applied payments and checked guests in and out promptly and efficiently.

• Provided administrative support including, but not limited to, payroll, filing and creating invoices.

• Ensured the highest level of guest satisfaction with regard to guests' questions, comments complaints and concerns regarding all aspects of their visit.

• Performed key customer service functions including: communicating and resolving customer issues, entry of promotional data input into company promotional control system and verification of promotional pricing.

• Provided assistance to business managers through creation of contracts, assisting on sales calls, generating reports, updating system with current pricing and specs, preparation of sales presentations and processing of other key promotional information.

• Ensured safe working environment and implemented for the team to follow company guidelines. SPA UTOPIA 03/2014-07/2014

JOB TITLE: EXECUTIVE ASSISTANT INTERN

• Ensured smooth operations of communications/marketing support. Coordinated all marketing, promotions, and advertising efforts.

• Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Completed administrative tasks including data entry with high accuracy and speed, filing documents, organizing and preparing office supplies and professional equipment to ensure smooth daily operation.

• Responsible for overall clerical and administrative support. Scheduled and coordinated daily and weekly, appointments, meetings; as well as, and conferences for team and with clients.

• Conducted market surveys and industry studies to identify the need/demand for various spa products and services as well as new clientele.

• Assisted in preparing the operations and marketing budget to maximize the spa profit.

• Managed information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office.

EDUCATION

LASELL UNIVERSITY

MASTER OF BUSINESS ADMINISTRATION DEGREE

(EXPECTED GRADUATION: DECEMBER 2021)

VOLUNTEER EXPERIENCE

CHILDREN HEALTHCARE OF ATLANTA

MEDICAL OFFICE RECEPTIONIST VOLUNTEER

HANDS ON ATLANTA

VOLUNTEER ASSISTANT

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