Customer Service Coordinator
Resume:
Key Skills
Professional Experience
May **** - July
2022
International Customer Service Coordinator
The Carlstar Group
May 2010 - July
2022
Customer Service Coordinator
The Carlstar Group
May 2010 - July
2022
OEM Customer Service Coordinator
The Carlstar Group
Education
Bachelor in International Business
Ashford University at Clinton, IA August 2012 - February 2015 GE
Germaine
Emanuelli
International Customer
Service Cordinator
2803 S. Carolina Ave.
Aiken, South Carolina, 29801
***************@*****.***
Strong Work Ethics Skills
Problem Solving Skills
Computer Skills
Learning / Adaptability Skills
Interpersonal Skills
Teamwork Skills
Leadership Skills
Communication
Export containers to Central America, South America, and the Middle East. Import overseas containers which include invoicing and scheduling the freight to the final destination
Provide support, pricing, and product information as well as order processing. Provide all paperwork for the Export customers to clear customs in the correct country Work with the customers to provide a time frame of when the containers will be ready to ship Request payment when the product is ready to ship. Work with forwarder to schedule the container into the warehouse Work closely with multiple departments to ensure that all import and export customers are taken care of and that they receive the correct information on the containers Developed a training manual for our overseas departments Implemented Standard Work Procedures for all Imports and Export customers Designated contact person for all Spanish-speaking customers Worked with departments to cut shipment dates by 2/3 Increased revenue 120% in 10 years
Research and process shipment and pricing discrepancies by communicating with distribution channels, carriers, and departments validity of claims Provide request correspondence to accounts regarding shipment detail, billing information, open order status, and previous orders/sales history Offer resolution to customer inquiries sent through public company website, as well as non- routine customer complaints, including periodic travel to meet with customers to better understand their needs
Work closely with managers in other departments, including sales, department on updating policies and procedures for client service and satisfaction, while supporting internal objectives. Effectively lead and manage activities, processes, and strategic plans of the corporation that support the company's strategic vision, marketing strategies, and financial objectives in a continuous improvement environment
Communicate with other departments and management to resolve issues related to order management, shipping quality, and expediting orders. Communicate, implement, and interpret Customer Service policies and procedures Aided the call center when necessary
Conduct traning for all internal and external staff for the Carlstar Group The main point of contact for the agriculture customers of original equipment manufactured
(OEM) parts
Enter and maintain all orders, forecasts, and portals for the OEM customers Worked closely with Procurement to ensure that products were in the correct manufacturing facility when they needed to be
Worked with Logistics to ensure that the correct merchandise shipped on the correct date and to the correct customer
Communicate with other departments and management to resolve issues that arise with shipments
Cross function with Engineering, Sales, and customers to develop new merchandise for the OEM market.
Developed a process flow to cut time and cost for a new project that Engineering was developing for OEM.
Resolved issues for all departments dealing with the OEM customers Worked with Sales to determine the growth potential of OEM customers
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