Customer Service Call Center
Resume:
LaQui'ta Murrell
Biller
Henderson,KY ***** **************@******.***
Qualified lab technician with 6 years in fast-paced hospital setting as a phlebotomist. 5 years of customer service with call center environment experience. Very Personable and professional under pressure. New graduate of Medical Laboratory Technician program at Madisonville Community College.
Work Experience
Deaconess Hospital
7/1/20- present
Biller
Bill claims
Send bills to employers
Adjust a 10 year process for paper waste
Build relationships with employers
Send out Micro aide
Deaconess bought Methodist hospital
Methodist Hospital Henderson,ky
January 20 to 7/1/2020
Send out department with communication with Reference labs. Organize the specimens and ship to the correct lab. Assist with plating of specimens such as wound cultures urines as well as run flu strep and run c-diffs on patients
Phlebotomy Technician
Baptist Health Kentucky - Madisonville, KY
June 2018 to January 20
While being a Phlebotomists I attend school full time to become a Medical Lab Technician. I take blood assist in drug screens and outpatient blood draws. when a difficult draw happens in the Emergency Room I go and obtain blood from them
Phlebotomy technician
Medical Center of Bowling Green - Bowling Green
August 2013 to June 2018
•Quickly responded to and resolved all customer service issues in a timely manner.
•Created worksheets and logged samples correctly into the computerized tracking system.
•Quickly mastered Meditech system.
•Obtain EKG's and obtain blood samples.
•obtain blood from diffucult draw patients
•Maintained current knowledge of developments in technical instrumentation.
Shoe sales consultant
Dillards - Bowling Green, KY
September 2012 to April 2013
•Organized racks and shelves to maintain the visual appeal of the store.
•Answered questions regarding the store and its merchandise.
•Demonstrated use and care of merchandise.
•Greeted customers and ascertained customers' needs.
•Maintained records related to sales.
•Helped customers with questions, problems and complaints in person and via telephone.
•Stocked shelves and supplies and organized displays.
•Organized racks and shelves to maintain the visual appeal of the store.
•Verified that all customers received receipts for purchases.
•Developed positive customer relationships through friendly greetings and excellent service.
•Trained and served as a peer coach for new sales associates.
Assistant manager over customer relations
New York and company
January 2011 to June 2011
- Bowling Green
•first month of working store began to exceed goals
•Interviewed job candidates and made staffing decisions.
•Counted cash drawers and made bank deposits.
•Managed staff of 5 sales associates, 1 team leaders.
•Assigned employees to specific duties to best meet the needs of the store.
•Reordered inventory when it dropped below predetermined levels.
•Instructed staff on appropriately handling difficult and complicated sales.
•Hired, trained and evaluated personnel in sales and marketing.
•Examined merchandise to verify that it was correctly priced and displayed.
•Planned budgets and authorized payments and merchandise returns.
•Scheduled and led weekly store meetings for all employees.
•Increased profits through effective sales training and troubleshooting profit loss areas.
Loss Prevention Agent
macys - Bowling Green - Bowling Green, KY October 2010 to January 2011
•Wrote reports on property damage, theft, presence of unauthorized persons and unusualoccurrences.
•Monitored and reported suspicious activities to local authorities.
•Operated detecting devices to screen individuals and prevent passage of prohibited articles intorestricted areas.
•Warned offenders about rule infractions and violations and verbally evicted violators from premises.
•Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
•Secured all doors in the office and main building after hours.
•Inspected equipment, structures and materials to identify the cause of errors and defects.
•Performed surveillance of suspects using binoculars, cameras and camcorders.
•Monitored entrances, exits and fitting rooms for signs of theft.
•Reported incidents to management.
•Kept work areas clean and neat at all times.
•Provided repeat customers with exceptional care and attention.
•Prioritized and accomplished wide range of tasks each shift.
customer service rep
June 2009 to August 2010 afni - Bowling green
•Provided incentive to increase productivity by offering employees awards for best customer service. • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
•Acted professionally and patiently when addressing negative customer feedback.
•Managed call center from initial start-up to full operational status.
•Improved call center functionality and service capacity by resolving customer complaints efficientlyand quickly.
•Met or exceeded service and quality standards every review period.
•Developed all process controls and metrics for daily management of the Call Center.
store manager
Dakota Watch Company June 2008 to June 2009
- bowling green
•Supervised a sales force of 4 sales associates.
•Hired 3 sales representatives over a long period.
•Supported the sales team in writing proposals and closing contracts.
•Created and launched new online marketing strategies that resulted in 10% sales increase.
•Developed quarterly and annual sales department budgets.
•Planned and directed staff training and performance evaluations.
•Reviewed operational records and reports to project sales and determine profitability.
•Approved all sales staff budget expenditures.
•Trained all incoming sales team members.
•Increased revenues by [5 ]% within the first year as Sales Manager.
•Promptly resolved all customer requests, questions and complaints.
•Maintained knowledge of current sales and promotions, policies regarding payment and exchangesand security practices.
•Promptly resolved all customer requests, questions and complaints.
•Built relationships with customers and the community to establish long-term business growth.
Education
Associate of Science in Medical Laboratory Technician
Skills
PHLEBOTOMIST (6 years), SALES (4 years), TRAINING MLT (1 year), CASH
MANAGEMENT (5 year)
Additional Information
Skills
•Phlebotomy knowledge
•HIPPA compliance
•Trained in HIPPA compliance
•Sharp critical thinker
•Proficient in cash management
•Local/state health laws knowledge
•Training development aptitude
•Floor set design expertise
•Strong client relations
•Quick learner
•Cash flow management
•Strategic sales knowledge
•Credit card processing
•Multi-line phone talent
•Medical terminology knowledge
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