Csr Assistant Director

Alycia Hope Adams

**** ******** ***** ******** ** 37062, 615-***-**** email – **********@******.*** Experience

Aetna/ CVS December 2019-April 2022

CSR/ Aetna took calls from customers and agents

Application Case Specialist reviewed medicare supplement applications took inbound and outbound calls

team work with other associates with needs

self directed

pay attention to detail

internet

Microsoft outlook

phone etiquette

Rolling Hills Hospital July2016-April 2019

Receptionist –answer and address incoming calls in a timely and polite manner Greet visitors and direct them to appropriate place and or person Discharge runner – pick up all discharge paper work from units and get appropriate discharge paperwork from nuance Make contact with him/ records dept for anything needed and communicate with them faxed paperwork etc File appropriate papers and confirmation sheets after appropriate paperwork sent to follow up appointments Set priorities, plan and organize task

Pay attention to detail

Deal effectively with difficult customers

Provide solutions and support to the customer using in depth knowledge of company products and services MS Word

Outlook

Excel

Internet

Ciox

Highland Rim Head Start

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Alycia Hope Adams

7207 Rosemary Court Fairview TN 37062, 615-***-**** email – **********@******.*** West view Preschool May 2013 – 2015

Interact and care effectively for the needs of children, including in health, hygiene and safety Develop and create play-based and learning curriculum for classrooms Work with director in preparation for monthly meetings and upcoming events with staff and family Prepared monthly newsletters and calendar for center events and family involved Lead craft sessions and projects with children and encourage self-help skills Coordinate sports/activities for children and their families to be involved in as well Shape the lives of children in my care by encouraging and building self-esteem as individual and with their families Foster relationships with children and parents from diverse cultural backgrounds and build community involvement Work effectively with culturally diverse clients and co-workers Willingness to show empathy for families in concern with children and their needs Ability to communicate clearly, both written and in speech Ability to handle complaints, even when handling unpleasant parents and families Harpeth Village Academy March 2013- March 2014

Lead craft sessions with children and encourage self-help skills Coordinate sports/activities for children and their families to be involved in as well Shape the lives of children in my care by encouraging and building self-esteem as individual and with their families Foster relationships with children and parents from diverse cultural backgrounds and build community involvement Work effectively with culturally diverse clients and co-workers Helped other classrooms to prepare for daily activities Friendly and helpful and clear communication with staff, families as well director/ assistant director of others needs Help prepare classroom for STARS assessment with appropriate resources ITTERS and ECCERS Pro Kids Learning Center October 2008 – 2013

Interact and care effectively for the needs of children, including in health, hygiene and safety Develop play-based and learning curriculum for class Help prepare classrooms for STARS assessment with appropriate resource ITTERS and Eccers Coordinate sports/activities for children and families Shape the lives of children in my care by encouraging and building self-esteem as individual and with families Foster relationships with children and parents from diverse cultural backgrounds and build community involvement Work effectively with culturally diverse clients and co-workers Friendly and helpful and clear communication with staff and families as well director/ assistant director of others needs 2

Alycia Hope Adams

7207 Rosemary Court Fairview TN 37062, 615-***-**** email – **********@******.*** Resurrected Closet March 2011 – August 2011

Develop & implement Social Media & Marketing Programs Handle the tasks of coordinating with customer in selecting their wardrobe involving a wide range of patterns and colors Perform responsibilities of taking measurement of customer's arms, waist, chests and arms to provide the exact size Handle the tasks of handling cash as well as processing payments through credit cards and computer software Responsible for responding to customer queries and update latest upcoming dress to customers Perform the tasks of entering name and phone numbers of potential customers in computer for future reference Handle other essential tasks like merchandising, housekeeping and stocking and communicating with others Communication with families and others in helping and encouraging them in their daily lives as they came Startek March 2007 - September 2008

Skilled in the knowledge of the customer’s needs

Willingness to show empathy for the customer’s situation Ability to communicate clearly, both written and in speech Ability to handle complaints, even when handling unpleasant customers Work with accuracy and with eye for detail

Handled the situation in the best interest of both customer and company Ability to use automated information systems to analyze the customer’s situation Maintain a pleasant, friendly style

Bon Aqua Daycare December 2005 – February 2007

Interact and care effectively for the needs of children, including in health, hygiene and safety Education

Nashville State Community College 2008 - 2011

Obtained Child Development Associate's Degree

ECED 2310 - Safe, Healthy, Learning Environments (formerly ECED 2010) ECED 2315 - Early Childhood Curriculum (formerly ECED 2015) ECED 2340 - Family Dynamics & Community Involvement (formerly ECED 2040) ECED 2335 - Initial Practicum (formerly ECED 2130) Other courses upon request

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Alycia Hope Adams

7207 Rosemary Court Fairview TN 37062, 615-***-**** email – **********@******.*** Aquinas College 2004

Emphasis in Early Childhood Education

TECTA Certification

First Aid and CPR certified

Tennessee childcare online training systems certificates Assessment training

UMAP training and family devolvement

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