Dental Assistant Customer Service

LISA MANCINI

** **** **** ****. *******, ON M*R *M6

905-***-**** ****.********@*****.***

Dear Hiring Manager:

I wish to explore the possibility of obtaining a position as a Dental Assistant within your practice. I would like to offer your dental office a strong contribution and personal commitment. As you can see from my attached resume, I am well qualified for this position and would appreciate the opportunity to discuss this further with you. I believe my skills, education and experience make me the right candidate for this position. I am a current member with the ODAA. My experience as a Dental Assistant has helped me develop my dexterity and patient care skills. I am a hard-working, responsible and reliable individual with strong interpersonal skills and the ability to work well as part of a team. I have academic knowledge in all aspects of the dental assistant field. I am well versed with medical terminology, have the ability to multi-task, and complete all assigned work in a timely and efficient manner. The Certified Dental Reception program has provided me with an overview on billing, managing of insurance claim forms, and familiarity with AbelDent and Exan Dental Systems. I have great patient management skills with edentulous patients, pediatric patients, patients with special needs, and patient relations and education. I am a committed professional who is a self-starter and able to work with minimal supervision. As you will see from my resume, I also have experience in Real Estate and Telemarketing, which has developed my administrative telephone techniques and customer service skills.

Should you feel that your practice would benefit from an experienced employee who is dedicated and enthusiastic, please feel free to contact me at 905-***-****. I would be happy to meet with you for an interview at your convenience. Thank you for your consideration and I look forward to hearing from you. Regards,

Lisa Mancini

LISA MANCINI 905-***-**** ****.********@*****.*** Pg.1 LISA MANCINI

21 High Park Blvd., Toronto ON M6R 1M6

905-***-**** ****.********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

MEMBER OF: ODAA

Results-oriented professional with 5 years’ experience in the dental medical field

Exceptional communication and interpersonal skills with the ability to establish rapport with patients

Enthusiasm about dentistry and a great desire to learn new things

Sound knowledge of dental procedures: set up office systems, organize and coordinate appointments, maintain and manage patient records, accounting records, and process insurance claims, and mount and store dental radiographs

Successfully completed Digital X-Ray Training with Henry Schein

Current ABELDENT Software Training, CPR training and current WHIMIS training.

Graduated on the Dean’s Honour List

Bilingual : Italian speaking

RELEVANT SKILLS & EXPERIENCE

Medical Office Dental Assistant

Prepare patients for dental examinations, sterilize, and maintain instruments

Pour and trim study models, develop x-rays, stock and replenish supplies

Advise patients on oral hygiene and other dental instructions

Prepare trays and restorative materials and maintain dental appliances

Interpret Material Safety Data Sheets

Real Estate Representative/Telemarketer

Attended to the needs of customers in a professional manner

Prepare necessary documents to meet the needs of the clients EMPLOYMENT HISTORY

Dental Assistant, Dental by HighPark, Toronto, ON 2021-Present Dental Assistant, Appleday Dental, Woodbridge, ON 2021-Present Dental Assistant, Dr. Massi Dolatshahi, Richmond Hill, ON 2020-2021 Dental Office Admin/Dental Assistant (Practicum), Dr. R. Russ, Toronto, ON 2016 Telemarketer, Northview Windows and Doors, Toronto, ON 2013-2020 Dental Assistant, Dr. Janice Yoshiki, Toronto, ON 2008-2013 Sales Rep., Homelife Gold Trade Realty, Scarborough, ON 1997-2006 Sales Rep., Re/Max Crossroad Realty, Toronto, ON 1996-1997 Sales Rep., Re/Max Elite Realty, Toronto, On 1995

LISA MANCINI 905-***-**** ****.********@*****.*** Pg.2 EDUCATION

Dental Assisting Upgraded Completed Courses: 2017-2020 Biology George Brown College, Toronto, ON

Dental Materials I & II, George Brown College, Toronto, ON Dental Radiography I & 11, George Brown College, Toronto, ON Preclinical Techniques – Theory, George Brown College, Toronto, ON Preclinical Techniques – Practical, George Brown College, Toronto, ON Oral Health & Prevention, George Brown College, Toronto, ON Infection Prevention & Control for the Dental Assistant, George Brown College, Toronto, ON

Dental Anatomy for the Dental Assistant, George Brown College, Toronto, ON Clinical Techniques – Practical, George Brown College, Toronto, ON Dental Office Administration Diploma, George Brown College, Toronto, ON 2016 Treatment Coordinator Certificate, George Brown College, Toronto, ON 2015 HARP Certification, George Brown College, Toronto, ON 2008 Dental Assistant, Level I, Career Canada College, Toronto, ON Dental Assistant Diploma 2005

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate