Customer Service Support Specialist

Alberto Isaac Osio Barba

Mexico City +**-**-**-**-**-**

***************@*****.***

https://www.linkedin.com/in/alberto-isaac-osio-barba-5501375/ INTERNATIONAL SUPPLY CHAIN LEADER

Seasoned Supply Chain Leader with extensive experience in Ecommerce, Supply Chain, Quality, Production Planning and Logistics, Project Management and Accounting in the FMCG / Food Industry. Global Exposure and practical international experience in North America and Europe. Passionate about learning and active curiosity to discover new ways of working in the different business categories. Languages: English, French (Intermediate) and Spanish (native). Supply Chain Lead with more than 29 years of experience seeking Supply Chain Operations Management Position in the FMCG /Food Industry.

Operations Improvement, Strategic Planning, Project Management and Supply Chain Cross-Functional Leadership as Core Competences.

SKILLS

Worldwide SAP Implementation (SAP ERP6.0 EHP7- Enhancement package7) - Modules: SAP APO, SAP /R3, SAP DP, SAP SNP, SAP PP/DS, SAP MM, SAP QM, SAP BI, BIW, SAP Hybris

(Ecommerce), Project Management, Product Life Cycle, SAP Customer Feedback Management, Cross Functional Team Leadership and End to End Business Scenarios Implementation, SOLMAN, HP ALM, Agile methodology, Process Documentation (Visio, Aris) SAP IMPLEMENTATION RESPONSIBILITIES

FIT/GAP Analysis, Optimize and Streamline Future Business Process from IS/IT Perspective, Translate Business Requirement into Functional Specifications, Test Script Creation, Different Test Cycles Execution, User Acceptance Testing, Training Material Creation, Train SME’s (subject matter experts)/ End Users, Cutover Activities, Day in Life, Users Testing of Roles/Access Rights, 1st Level Support during go live, 2nd Level Support after go live/Hypercare period, Post Implementation Reviews. PROFESSIONAL EXPERIENCE

Nestle Waters North America – Stamford, CT2016 – 2019 Senior Solution Specialist – IT Transformation Project Successful implementation of the SAP Hybris system for Ready Refresh ecommerce platform; Improving customer service experience, Increasing number of new customers & Increasing of sales through Ecommerce platform.

Nespresso USA and Canada - New York, NY 2015 - 2016 Regional Business Solution Specialist

Phenix Retail Implementation of Omni Channel Solution; Business Requirement were mapped to the template and Fit-Gap Analysis performed for the areas of Delivery Services, Physical Logistics and Demand & Supply Planning according to the Retail Template from Head Offices. Nestlé Nespresso SA – Dusseldorf, Germany2014

Regional Business Solution Specialist

100% of Customer Feedback Management (CFM) Module tested in the different testing cycles, 100% of End Users trained, 100% of Cutover activities completed on time according to the implementation plan. 100% Quality Management readiness for Go-Live Implementation. Nestlé Nespresso Head Quarters – Lausanne, Switzerland2011 - 2014 Nestle GLOBE@Nespresso - Demand & Supply Planning Project Lead100% Successful Implementation of SAP APO/R3 for the Demand and Supply Planning Process including the 2 Production Factories of Nespresso (Orbe & Avenches).

Roles and Testing Activities Executed according to the Project Timelines for all Operations Teams

(Demand and Supply Planning, Material Handling, Purchasing, Quality Management, Master data, Delivery Services and After Sales Services)

Nestlé Regional GLOBE Center Europe GmbH – Frankfurt, Germany2009 - 2011 Business Solution Supply Chain Specialist Successful Implementation of Dolce Gusto Ecommerce Platform for European Countries,

Roll out Inventory Optimization Project (IOP) in Europe, Business Warehouse Training for Operations Managers Across Europe (Reporting), Coordination and lead of Supply Network Planning Task force in all European Countries.

Nestlé Regional GLOBE Center Europe GmbH – Frankfurt, Germany2008 - 2009 Business Excellence Lead Supply Chain – Demand & Supply Planning Demand & Supply Planning Best Practices Implementation in all European Countries. Roll out plan of the Constrained Master Production Planning. Nestlé Nordics – Copenhaguen, Denmark2006 - 2007

Implementation Support Specialist for Supply Network Planning and Production Planning & Detailed Scheduling

100% Succesful Implementation of SAP APO for the Supply Network Planning within Nordic Countries: Denmark, Norway, Sweden and Finland; Including all the Different Intermarket Supply Planning Scenarios. 100% Succesful Implementation of SAP APO/R3 for all Production Facilities in Norway, Sweden and Finland.

Nestlé México - GLOBE Project 2004-2005

SAP Implementation template 1.5 for the Supply Chain Area: Demand and Supply Planning (Demand Planning, Supply Network Planning), Transhipment Point Process (TSP), Training Material Creation/Localization, Training Supply Chain members (managers and end users), Cutover activities execution and post implementation support.

Nestlé Switzerland (NESTEC) - GLOBE Project 2002-2004 Creation and develop the SAP template 1.5 for the Demand and Supply Planning areas (test business scenarios in different environments, develop and create training material for end users and definition of best practices.

Nestlé México - Production Planner and SNP Planner 2001-2002 Responsible for the control and supply of all Key Strategic Milk raw materials, worldwide supplier contact, custom clearance and distribution to the all milk factories and mainwarehouses. Production Planning and Detailed Sceduling of 2 of the main milk factories Ocotlán and Coatepec in AS400 System.

Nestlé México - Supply Chain Controller 2000-2001

Bad Goods Project - Ensure the reduction levels of the product damage across the Supply Chain and Material Handling Processes.

Define, Lead and Supervise the Product donation process from all warehouses to the Food banks representatives.

Nestlé México - Logistic Project Specialist 1998 - 1999 Develop the Good Distribution Practices Manual for all distribution warehouses, Implementation and Diffusion of the Nestlé Quality System (NQS), G7 Project Member whose objectives consist of Updating, developing and implementing the main procedures in distribution warehouses all over national territory.

Nestlé México - Customer Service Lead 1997 -1998

Supervise and coordinate the operative areas in coordination with the Sales department to be in time with the customer orders at the South Distribution Center in México city; measuring the service level provided to our customers through the key performance indicators. Nestlé México - Member of the NESTEC Productivity Team 1996 -1997 Project which consists in increasing the customer service level while reducing the global distribution cost of the two biggest distribution centers in México city. Nestlé México - Administrative Supervisor and Stock Administrator 1995 -1996 Supervise the main activities in the biggest distribution center in México (Stock movements and stock inventory of the 3 different types of product: frozen, refrigerated and dry, truck routes supervision and small truck routes of frozen and chocolates liquidation with cash reception and overall distribution center operation)

Nestlé México - Accounting Area - Several Positions 1990 - 1995 Several positions in the accounting area from Archivist, Payment Analyst, Travel and Expenses Supervisor and Controlling of Expenses for all Distribution Centers. EDUCATION

Business Administration Degree – Universidad Tecnologica de Mexico Marketing Postgrade – Universidad Tecnologica de Mexico Project Management Fundamentals

Everyday Coaching

Nestle Continuous Excellence Fundamentals

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