Accomplished Mortgage Professional
Resume:
SYLVIA FRISCH
*** ****** ***, ********, ** *****
**********@*****.***
PROFESSIONAL SUMMARY
Accomplished banking professional with demonstrated success in quality control, due diligence, compliance, risk, customer service, fraud, forensic analysis, loan origination and underwriting. Extensive knowledge of finance industry guidelines for mortgages, consumer and retail lending including federal, state and local compliance regulations. Revised procedures and processes for efficiency improvements and in response to audit recommendations. I am proficient and resourceful with excellent attention to detail, analytical and problem solving skills.
PROFESSIONAL EXPERIENCE
Sprout Mortgage, LLC - Sr. Due Diligence Specialist; 08/2018 - 07/2022
●Executed due diligence, TRID and compliance review of QM, Non-QM, DSCR, and Jumbo loans by analyzing complete credit and closing packages, including credit, income, assets and collateral
●Cleared conditions and/or exceptions, validated and refuted findings to expedite the sale of loans to Investors from Warehouse Line to under 20 days
●Served as subject-matter expert (SME) and provided direction, guidance and training within the team
●Resolved rescission issues, loan estimate, closing disclosures, processed PCCD for disbursements or any other change of circumstances.
Morgan Stanley - Control & Oversight Analyst; 08/2016 - 08/2018
●Performed testing of funded mortgages by validating income, assets, appraisal, project approval, residual income, trusts, pledges, and exceptions
●Verified regulatory compliance including federal, state, and local regulations
●Reviewed, remediated and responded to findings from Internal Audit, CFPB, OCC, Investors and Examiners
●Identified patterns or irregularities from underwriting through funding, then reported and developed recommendations for improvements to processes and procedures
●Trained new employees on systems, reporting and procedures
Bank of America - VP, Mortgage Operations Leader; 03/2011 - 09/2015
●Managed a team who resolved customer complaints concerning Home Loans, Credit Card and Banking and Lending received from the Office of the CEO and President
●Improved case closure time from 30 days to under 10 days with 99.04% quality
●Performed compliance audit review of cases prepared by associates prior to closure to
ensure all aspects of policy and procedure adherence were met
●Assisted in responding to complaints received by CFPB, OCC and government officials
●Set goals and expectations for each team member and assisted in employee evaluations
Bank of America - Front-line Underwriting Manager; 04/2010 - 03/2011
●Underwrote and analyzed mortgage application packages for 1-4 unit housing utilizing
FNMA, FHLMC, Jumbo and VA/FHA guidelines
●Took all appropriate steps to ensure the loan underwrite upheld all fair lending practices
●Met all targets for daily and monthly productivity and quality set forth by management
Ideal Mortgage Bankers – Manager, Quality Control Department; 01/2008 - 12/2009
●Built a compliance and quality control department from the ground up that focused on data integrity, risk management, fraud detection and prevention
●Reduced default rate by 75% by creating and instituting new policies and procedures
●Developed an internal mortgage production and data integrity evaluation system
●Ensured operations were conducted in compliance with regulatory and legal
requirements
●Set goals and expectations for team members and composed employee evaluations
Delta Funding - Quality Control Underwriting Assistant Manager; 07/1999 - 12/2007
●Monitored fraud detection in loans and broker accounts that resulted in suspension or termination
●Reduced fraudulent loans by 69%
●Reviewed and reported on all quality control issues to senior management and legal officials
Skills: Due Diligence Reviews and Analysis; Compliance and Cures; Foreclosure; Credit Analysis; Fraud Detection and Prevention; Loss Mitigation; Team Lead; Trainer; Quality Control; Quality Assurance; Origination; Bankruptcy; Customer Service; Microsoft Office including Outlook, Word, Excel, Power Point; Strong Written and Communication Skills
Systems: Encompass, DU, LP, StatusMart, Iportal, AS400, FHA, Fannie Mae, Freddie Mac, HUD, LoanStar, LHIS, LSAMS, Compliance Ease, Clarity, Citrix, Mavent, DataVerify, PACER, MERS, LexisNexis, Equator, Calyx Point, LAMP, LADI, Homesaver, NICE, ELC
Education: City University of New York / Bachelor’s Degree in Science
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