chasitie locke

customer service agent

Lumberton, NC 28358

adsdon@r.postjobfree.com

+1-910-***-****

Willing to relocate to: Wilmington, NC - Charlotte, NC - Georgia Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sykes Work from Home - Lumberton, NC

October 2021 to January 2022

• Managed customer accounts

• help members with medicaid accounts

• Assistant with provider with accounts

• claims and disputes

• over the counter pharmacy orders

• Performed data entry for shipments

• performed data entry for orders

• Inbound calls

• Outbound calls as needed

Field Technician

Rent A Tent - Wilmington, NC

May 2015 to March 2020

Organize and management in the field

• customer service

• computer programs

• finance

• changes

• advice people

• Inbound calls

• Outbound calls

Customer Service Rep and care specialist

Reid way health - Greensboro, NC

August 2012 to March 2014

• Remote specialist, Responsible for patient insurance care. Responsible for connecting customer with the right network and the doctor in there area. Responsible for making sure bills and clams are Submit.

• Inbound calls

Customer Service Representative

IHG Hotels & Resorts - North Charleston, SC

May 2010 to July 2012

• I was responsible for assisting customer with travel reservations.

• Coordinate all aspects of member account services by serving as the primary point of contact and resource to resolve IHG Rewards Club service concerns and make decisions in relation to point adjustments

• Provide support to hotels for information. Function as a central source of marketing information for both guest and hotel and act as liaison between member and hotel to ensure customer satisfaction.Provide support in other departments such as Guest Relations and IHG Rewards Club areas by

• Inbound calls

envor. serv. tech

October 2010 to October 2011

Cleaning and preparing rooms for the next patient. Cleaning all of the hospital and offices. Also did office work as an offices assistant..

• cleaning

• office assistant

• excel

• word

• spreadsheets

• schedule maker

• Inbound calls

• Outbound calls

office assistant & office manager

Gobel Group

March 2007 to September 2010

Worked for the company 4 years handling customer service situations to satisfaction. Performed lead duties for 2 pearson major company projects. Also work with excel, word, PowerPoint, etc. Programs. Manage 10+ people. Work in the finance department also. Also shipping and receiving

* data entry

* shipping & receiving

* spreadsheets

* major projects

* assistant in hiring department employees

* office manager

* troubleshooting

* word, excel

teammember & assistant manager

Wilmington, NC

May 2005 to May 2007

Cook, clean, and served and assist customer with outstanding customer service and be customer friendly. Also shipping and receiving and counting product. Recording paper and doing data entry. I manage 8anywhere to 10 people at a time.

• cook & clean

• customer service

• management

• data entry

• recording records

• payroll

• customer friendly

• Inbound calls

• Outbound calls

Education

High school or equivalent

Skills

• Microsoft Word And Excel, Microsoft office, ect. (5 years)

• Excel

• Interviewing

• Warehouse Experience

• Data Collection

• Customer Service

• Telecommunication

• Telemarketing

• Personal Assistant Experience

• Quality Assurance

• Microsoft Outlook

• Office Management

• Project Management

• Computer Networking

• Technical Support

• Troubleshooting

• Salesforce

• Sales

• Typing

• 4G/LTE

• Software troubleshooting

• Live chat

• Analysis skills

• Windows

• Zendesk

• Help desk

• Desktop Support

• Network Support

• VPN

• Microsoft Windows Server

• Employee orientation

• CRM software

• Case management

• Human resources

• POS

• Adobe Photoshop

• Microsoft Access

• Continuous improvement

Additional Information

Qualifying Skills:

* customer service & customer support

* Excel, Word, PowerPoint, WordPad, &take Oracle

* Dependable & Leadership As Well As Motivated

* Banking Adviser & Banking Accounts, Cards Reconciliations

* Receptionist, Personal Assistant, Front desk clerk, Office Assistant

* telecommunications & telemarketer

* customer friendly

* management & supervisor

* finance & File and Mail Room & Shipping and receiving

* Instruction & Supervision

* Excellent Interpersonal Skills

* Quality Control & Quality Assurance

Contact this candidate