Customer Service Representative
Resume:
Objectives
Obtain a position in a people-oriented administrative organization to maximize my customer-service experience in a vibrant environment to achieve the corporate goals.
Experience
LOWES, BROOKLYN, NEW YORK
Full time customer service representative
provided excellent customer service
assisted customers throughout different departments
greeted customers at the register and customer service desk.
answered phone calls as telephone operator/customer service representative
06/2019 - 02/2020
THE HOME DEPOT, NY, NEW YORK
Full time cashier / head cashier
provided great customer service
assisted customers throughout different departments, greeted customers at the register. Opened daily credit cards, and cleaned
lead cashiers and all associates in every department
provided great problem-solving skills for associates to help customers
assisted customers at the customer service desk and returns desk
2018-2019
Bright point health, BROOKLYN
Social media coordinator
Implemented unique daily and weekly social media campaigns across all Sun River Health platforms, including support of current programming, events, trends, and development of patient-facing social media presence
Supported the build of social media presence and strategy for each individual health center (43 sites)
Monitor, moderate, route, and respond to patient comments in alignment with organizational policies and voice
Aligned all posts, voice, and strategies with Sun River Health brand book and mission
Tracked and reported on social media content for all platforms (monthly), including analysis of trends and opportunities
Education
The high school for Enterprise business and technology
Career and Technical Education (CTE) in Hospitality and Tourism
Relevant Classes/Workshops: Customer Service, Marketing, Events Planning, Hospitality
skills
Organization, Communication, Time Management, Active Listening
Technical skills: Certified in Microsoft Word, Excel and PowerPoint able to type 45-50 words per minute
Language skills: Fluent in Spanish and English
8-hour security course / 16-hour security course / registered security guard
Other technical skills
Google Docs
Information Security
Data Analytics
Computer Networking
Help Desk
English
Customer service
Google Suite
Microsoft Office
Customer support
Social media management
Zendesk
MATLAB
Python
Salesforce
Pardot
Drupal
Microsoft Access
Data collection
OPERA
ADP
Jira
Human Resources
Data entry
Research
Bilingual
Analysis skill’s
Software troubleshooting
Java script
Project Management
References
Cynthia Rodriguez
Ayana Patricia
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