Customer Service Call Center

Crystal Allen

**** **** **** **. ******** City, TX ****************@******.*** 832-***-****

A customer service-oriented individual with 5+ years of exceptional customer service experience primarily. Seeking to utilize communication and interpersonal skills to provide meaningful, positive customer experiences. Motivated to maximize opportunity for personal and professional growth in a new position with potential longevity.

EDUCATION

Champions School of Real Estate, Galleria Campus Completed: July 2021 • Business Etiquette Elkins High School, Missouri City, TX

High School Diploma Graduation: June 2018 • Honor Roll Student

• Activities: Student Council Secretary, Choir, Yearbook Club WORK EXPERIENCE

Gringos Mexican Kitchen Stafford, TX May 2021 - Present Waitress

• Executed top-quality customer service, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the needs and requests of 100+ customers daily. • Demonstrated in-depth knowledge of restaurant menus, reward programs, and appropriate food handling techniques.

• Successfully met and outperformed each customer’s needs and expectations in a warm, sincere, and friendly manner.

Home Depot Missouri City, TX February 2020 – May 2021 Shift Lead/Cashier

• Assisted an average of 80 customers per day in finding or selecting items, and provided recommendations to exceed daily sales goals.

• Assumed a leadership role as shift lead, managing sales floor and assisting customers and employees while ensuring compliance with store policies, procedures and sales goals.

• Handled customer complaints in a solution-oriented manner providing appropriate resolutions favorable to customers and their needs.

Sykes Call Center 2018 – March 2020 Customer Service

• Manage large amounts of inbound and outbound calls in a timely manner.

• Maintain strong company service knowledge to better assist customers with concerns, questions and general education.

• Record all customer names and contact information in an orderly fashion by using spreadsheets and other company software.

SKILLS

• Proficient in Microsoft Office 365

• Exceptional verbal communication skills

• Self-starter with an ability to work efficiently in high-demand, fast-paced work environments

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