Operations Manager Traffic

LUIS A. PINOCHET

+1-954-***-****(USA) • ***********@*****.***

https://www.linkedin.com/in/luis-pinochet-42314224 SUMMARY

Result-oriented professional with extensive management experience in all aspects of the shipping industry. Self-motivated with a proven track record of establishing and growing operations. Possesses great leadership and negotiating skills along with a strong educational background. Fluent in Spanish, Portuguese and English.

PROFESSIONAL EXPERIENCE

Business Development Director (Ecommerce Logistics, LLC Hallandale – USA) Nov 2020 – Present https://www.gsasellers.com/ Lead commercial efforts to position Latin American sellers in the Amazon and other marketplaces in the United States. Design strategic policies and FP&A of the company. Calculations of supply chain costs for the process and offer of marketing and compliance research. SAAM SA (Sudamericana Agencias Aéreas y Marítimas S.A.) Santiago -Chile Jan 1997 – Nov 2020 http://www.saam.com/en/ Lead several strategic expansion initiatives that made SAAM the leader in cargo shipping services throughout Latin America (as detailed below). Chief Financial Officer, FIT (Florida International Terminal) Port Everglades Jun 2009 – Nov 2020 http://www.fitpev.com

Responsible for all administrative and financial aspects of the company. Managed to ensure continued growth in sales and profitability through the latest financial crisis.

In the last 5 years, sales increased at a rate of 11% per year and profitability grew at 10% per year.

Helped define the company’s strategic plan.

Led negotiations of multi-year lease contract with Broward County.

Responsible for the ISO 9001:2015 certification of the company.

Responsible for producing financial statements and reports to the headquarters.

Headed organization’s HR Department, and a team of six direct reports. Commercial & Operations Director, TUGBRASIL Apóio Portuário S.A. Oct 2005 – Dec 2008 https://www.saamtowage.com

Responsible for all the operational and commercial aspects of the company’s operations in Brazil.

Increased sales by 20% and profitability by 5%.

Expanded operational presence/fleet in two additional ports.

Organized and directed the commercial plan of the acquired tugboat operator along the Brazilian coast.

Established operational routines of the acquired tugboat company.

Led company’s participation in several public bids issued by Petrobrás – Brazil’s largest oil company, attracting 10% more businesses to the company.

Conducted definition and execution of fleet renewal of company’s vessels. International Operations Manager, Chile Aug 2002 – Sep 2005 Responsible for commercial and operational performance of company’s branches along Latin America.

Created and implemented standard indexes to measure operational and financial performance of branch offices in accordance with SAAM’s strategic corporate objectives. This resulted in productivity and financial results of the international business division of about 5%

Formulated and managed strategic growth plan for Latin American branches.

Initiated and managed all aspects related to the opening of SAAM’s new branch in Costa Rica.

Initiated and managed the acquisition of a Marine Terminal in Port Everglades, FL. USA Chief Operating Officer, SAAM Brazil Jan 1997 – Jul 2002 Established a turnkey office in Brazil as ship agency and port operator. Fully responsible for all its operational and commercial functions.

Initiated and managed relationship with ship owners - P&O Nedlloyd, Empremar, and CSAV.

Developed new business activities such as dealer for reefer container spare parts, and usage of special custom regime to reduce cost by 40% for the agency as well as customers.

Hired and managed operational department consisting of over 40 employees in Husbandry-Logistic control and Import/Export departments.

Supervised contracting of temporary labor, equipment, controllers, foremen, longshoremen, accounting, invoicing and P&L.

Negotiated contracts with multiple service providers that resulted in 30% cost reduction. CSAV – Compañia Sudamericana de Vapores. Oct 1989 – Dec 1996 https://www.csav.com

Largest publicly traded shipping company in Latin America, operating across five continents with regular and intermodal shipping services.

Operations Manager, East Coast South America, Brazil Jan 1995 – Dec 1996 Responsible for all CSAV operations in the east coast of South America.

Planned and established two new container liner services (East Coast USA and Northern Europe).

Coordinated operations with port operators and agents in Brazil, Uruguay and Argentina.

Negotiated and established additional services and freight rates for existing customers.

Negotiated stevedoring, tugboat and pilot services with local providers. Ship Planner/Traffic Manager, Chile Oct 1989 – Dec 1994 Responsible for planning and establishing new liner services. Tasks included the negotiation of stevedoring and agency services as well as planning and coordinating relationships among all stakeholders – such as agents, port operators, owners, brokers.

Opened three liner services for CSAV:

WCSA to Southeast Asia 26 sailings/year with sales over $30M

ECSA to Northern Europe 52 sailings/year with sales over $60M

ECSA to Far East 52 sailings/year with sales over $80M Southern Shipmanagement, Chile (Now South Trade Shipmanagement SPA) Jan 1984 – Sep 1989 http://www.stship.net

Oldest ship management company in Latin America and the first one to obtain certification of compliance with the International Safety Management Code and ISO 9002. Chief Officer

Served on board CSAV owned and chartered vessels as Chief Officer, worldwide services. Type of cargoes: Reefer, full container, general cargo, and bulk cargoes. EDUCATION

MBA Offshore Systems

Universidade Federal do Rio de Janeiro – Rio de Janeiro, Brazil 2007 ~ 2008

MBA Entrepreneurial Management

Fundação Getúlio Vargas – Sao Paulo, Brazil

2001 ~ 2002

Merchant Marine Chief Officer Degree

Chilean Navy – Valparaiso, Chile

Other Professional Activities:

1988: Port Captain CSAV: for massive shipments of Chilean fresh fruit along Chilean ports. 1993: Universidad Marítima: Professor of Operations and Traffic Management. 2003: ISO 9001: Auditor training course from Lloyd’s. Other skills and certifications:

- Application of Continuous Improvement policies

- Manage of data in excel: Pivot Tables, V-Lookup, Macros, Formulas

- Proficient in other Windows Programs: Power Point, Word, Access

- Use of CRM programs (Ex: HubSpot)

- Team Management

- Courier Logistics

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