Customer Service District Manager
Resume:
BRIAN J. EHLIN
Coral Springs, Florida 33076
954-***-****, email: *********@***.***
CAREER Over 20 years of demonstrated success in sales, marketing, operations, training and
SUMMARY: senior level management.
STRENGTHS: * Experienced District Sales Manager with expertise in managing high profile and upscale operations.
* Skilled in building adaptable, seasoned sales/management teams focused on rapid & expansive growth in new/existing markets.
* Sought after Management Professional, with expertise in evaluating, identifying, recommending, and implementing solutions to improve operations, profitability, sales, and customer service levels.
* Develop solutions for Performance Management, Organization Design, Cost Reductions, Sales Strategies, and Management.
-Utilize experience and industry knowledge to anticipate future market conditions and consumer preferences.
EXPERIENCE:
CVS/Pharmacy, Rhode Island
General Store Manager (Nov. 06-Present)
-Consistently Achieved Sales Goals
-Reduced Shrink from 1.90 to 1.02%
-Possess strong communication, customer service and organizational skills,
-Recruited, trained and promoted several team members to shift level supervisors, Assistant and Store Managers.
-Exceeded all Execution Score card goals through team development and consistent execution from Company programs,
- Utilized as District Mentor for New programs and Training
-Established key partnerships with outside vendors to drive sales.
-Currently enrolled in the Emerging Leader Program
Dollar General Corporation, Mission Ridge TN.
District Manager-South Florida (April 2006- Nov 2006)
-Covered Territory from Palm Beach to Ft Lauderdale up to 15 stores.
-Responsible for Overall Operations and Fiscal improvements to the District
-Reversed Negative District trend and grew sales to 3% comp store increases.
-Ranked # 1 in Sales for Regional performance
-Achieved second and third quarter Team Share bonus performance.
-Implemented Operational controls and reduced overall Shrink during this period.
-Reduced turnover by effectively recruiting, hiring and training.
-Influenced the Guest Service Score card from the Back to School Period from a 67% to 89% grade.
-Ranked # 2 in Overall Literacy store collections in the Region.
LINENS 'N' THINGS, (LNT), Clifton, NJ
District Manager-South Florida (1997 – Feb 2006)
- Originally hired as District Manager for the Atlanta/Little Rock District 8 stores $38 million rapidly advanced to South Florida District Manager as result of sales and managerial performance.
- Responsible for the overall operation and fiscal success of the one of LNT's most profitable markets with $61 million in revenues.
- Directed all district sales, operations and merchandising activities for up to 12 locations throughout South Florida.
- Supervised over 60 managers & associate teams in 7 Florida counties.
- Responsibilities included training & motivating managers/associates, expanding markets, increasing market share, maintaining budget and planning and implementing special project initiatives.
- Additional responsibilities included developing long-term business relationships, maintaining a high level of service and further strengthening the reputation of Linen 'N' Things in this key market.
Major Achievements:
* As District Manager, positioned LNT to compete more effectively in the Atlanta, Little Rock, and South Florida markets (raised sales volume and Ranked #1 in sales within the region).
* Remodeled and opened new stores in the Southeast ahead of schedule and exceeded sales plan.
* Increased sales in several focused areas and reduced expenses.
* Successfully trained, mentored and promoted many of my employees to various managerial positions.
* Bolstered Company's main objective to drive their business while exceeding customer service shopping score standards.
* District selected as site of annual Corporate meeting and prototype of Company standards.
BRIAN J. EHLIN Page #2
(EXPERIENCE: Cont.)
During this period of time (1995-97), held various managerial positions with the following:
Home Place, Atlanta, GA (District Manager) Oversaw a 13-store district covering 4 states (FL, NC, MS, GA). Established the Florida Market and opened 6 new stores. Directed the activities of 13 general managers and 42 department managers.
Office Max, CT/NY (District Manager). Total profit and loss accountability for a 9 store district, which expanded to 12, with annual sales of $60 million. Successfully opened new stores, remodeled existing locations and recruited and hired all management personnel.
TOYS 'R' US, New York/New Jersey/Connecticut Regions
District Manager (1975 - 1995)
- Initially hired as a Manager in Training for this major retailer.
- Held a wide variety of progressively responsible positions which included Assistant Store Manager, Merchandise Manager, Area Supervisor of Stores, Store Director and finally District Manager.
- Responsible for every facet of operations and controlled profit and loss for up to 9 stores with a total annual sales volume of $152 million (with 9 store directors and 45 management personnel both direct and indirect).
- Implemented a training store concept which proved very successful.
Major Achievements:
* Played a key role in territory profit performance achieving financial goals, improved customer service scores and overall business development.
* Reduced shrinkage (from 2.3% to 1.4%), payroll and exceeded profit goals.
* Successfully remodeled 3 existing stores with up to $2 million in renovations and my remodeling ideas served as a "blueprint" for other stores.
* Opened new stores, taking operations from site location to fixturing, merchandising, staffing, and grand opening.
* Effectively developed management staff into higher levels.
* Recipient of numerous sales & leadership awards and recognized by Company Chairman for increasing sales by $1 million in 6 months.
EDUCATION & A.A.S. Marketing, Nassau Community College, Garden City, NY.
TRAINING: Graduate of Leadership Excellence Program, Fairleigh Dickinson University, Hackensack, NJ, 2004.
Continued education and personal growth by completing courses and
seminars in Sales, Marketing, Communications, and Management.
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