Customer Service Data Entry
Resume:
Lisa Honorable
Administrative Coordinator,Customer support
Arlington, TX 76014
*********@*****.***
** ** ** ***** ** ADMINISTRATIVE COORDINATOR, CUSTOMER SERVICE EXPERIENCE Authorized to work in the US for any employer
Work Experience
Administrative Coordinator
Kemper Insurance - Dallas, TX
September 2016 to Present
Posted monies collected for Subrogation claims, copart,other insurance companies, judgements. Take calls for adjusters answer question on payments. Make lien holder calls for payoff or lease payoff. Indexing,research of payments where they come from and where Any other projects signed mail,letters from adjusters to customers. Casualty Case Worker
Ultimate Staffing/HMS
September 2015 to April 2016
• Effectively work, maintain and manage a variety of cases with current and accurate notes.
• Some training responsibilities for other case workers limited to projects and specific tasks.
• Maintain a daily system of providing timely and accurate information required to move cases through the verification and case management pipeline.
• Verify documents and coordinate health care coverage for patients, including eligibility of benefits.
• Professional interaction with attorneys, insurance adjusters, medical providers, court staff, recipients and family members
• Give special attention to the timely processing of events, various legal deadlines, and critical accounting/finance issues.
• Process Intake referral leads from attorneys, insurance adjusters, personal representatives, stakeholders and medical providers.
• Handle phone inquiries for both demand package issues and from beneficiaries promptly and with courtesy
• Valued claims for Medicaid reimbursement
Temp
American Heart Association
April 2014 to August 2014
New Business Development Representative
Assisted with the identifying of businesses for the Heart Check Food Certification Program. Media Consultant/ Account Manager/ Sales/Customer Service Supermedia
2006 to 2011
Conducts cold call consultations with small to medium size businesses to offer Advertising programs designed to help increase their customer base. Uses marketing, sales, and advertising background to help customers design their on-line, direct mail, and print advertising programs that are designed to drive revenue. Excellent people and management skills including resolving conflict, developing others and promoting teamwork, soft collections on new accounts 30-60 days past due as well as developing relationships with external stakeholders. Proven ability to meet critical deadlines in a fast-paced changing environment. Earned a company incentive, and earned several $1000.00 days of selling. Prepared advertising contracts, advertising ad copy, related forms, letters and emails thus handling a high volume of paper work. Called upon often to act as Team leader in the absence of the immediate supervisor. Education
Associates in Business Administration
Capital Jr. College
Associate in Travel and Tourism
South Central Career College
High school diploma or GED
Skills
• Customer Service Skills (10+ years)
• Administrative Duties (7 years)
• Account Management (6 years)
• Sales Management (6 years)
• Clerical (10+ years)
• Invoice (5 years)
• Advertisement (6 years)
• Scheduling
• Marketing
• Human Resources
• CPT Coding
• Medical Coding
• ICD-10
• ICD-9
• Microsoft Office
• Insurance Verification
• Medical Terminology
• Medical Office Experience
• Medical Billing
• Data entry
• Hospital Experience
• Microsoft Outlook
• Business Development
• Medical Records
• Anatomy Knowledge
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Access
• HIPAA
• EMR Systems
• Physiology Knowledge
• Epic
• Transcription
• Medical Scheduling
• ICD Coding
• Phone Etiquette
• Conflict Management
• PeopleSoft
• AI
• Triage
• Recruiting
• eClinicalWorks
• English
• Medical receptionist
• Customer service
• InVision
• HRIS
• Filing
• Human resources management
• Documentation review
• Analysis skills
• Operating systems
• B2B
• SharePoint
• Adobe Acrobat
• ADP
• Salesforce
• Records management
• Employee Orientation
• Quality Assurance
• Order fulfillment
Certifications and Licenses
Driver's License
Certified Notary Public
Assessments
Customer service — Familiar
February 2022
Identifying and resolving common customer issues
Full results: Familiar
HR: Compensation & benefits — Completed
February 2022
Knowledge of compensation and benefits programs
Full results: Completed
Protecting patient privacy — Familiar
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Highly experienced Customer Service Professional, with 15+ years' experience in a demanding, fast- paced, multitasking organization. Enthusiastic, determined, and resourceful problem solver, with a keen ability to implement effective solutions. Excellent people and management skills including resolving conflict, developing others and promoting teamwork, soft collections on new accounts 30-60 days past due as well as developing relationships with external stakeholders. Proven ability to meet critical deadlines in a fast-paced changing environment. Previous medical intake and prescreening experience. Insurance Verification, from hospital and doctors office over 5 years. Claims processing and referral coordinator. Negotiations of claims with provider and patient. Medical terminology, email, claims systems
Contact this candidate