Business Administrator Customer Service

Nonkululeko

Mbata

+27-69-230-****

*************@*****.***

Nonkululeko.Mbata

Driver’s License

N

Seeking a position as an Administrator to leverage organization and research skills to support internal and external communications.

Skills / Strengths

• Interpersonal

• Communication

• Customer Service

• Time management

• Attention to details

• Independence

• Persistence and determination

• Teamwork

• Responsibility

• Multitasking

• Organization

• Technology

Experience

2021-12-13 – Current Sales Administrator

GZ INDUSTRIES SOUTH AFRICA (PTY)LTD

• Some of my work of my job responsibilities includes finding suppliers for our clients and I must also assist with projects as needed.

• Creating sales order when a call off is received from customer

• Receiving of 13th week and month forecast from customers and plan the production accordingly

• Updating of the Returnable Packaging Material report

• Reporting on the Turn around time from our transport services

• Reporting on the total production year to date for each customer

• Preparing presentation for customers

• Reporting weekly on the product dispatched for every customer, through the daily deliveries

2018-04-24 – 2021-03-

30

Claims Administrator and business support

SCANIA

• Administer all claims for all professional and general liabilities for various Insurers, and monitor all activities from start to end of claim including monitoring for all defensive claim issues on third party claims

• Register claims & liaise with Assessors

• Load Tasks and ensure continuously updated. Client files updates & data administration

• Manage claims Follow up & provide feedback to clients

• Accurate and timeous communication & relationship building

• Assisting with arranging car hire at claim stage

• Assisting clients with 3rd party claims

• Ensure compliance in the claims process

• Review policies at renewal stage

• In-house Servicing and amendments

• Application of policy terms and conditions & Process recoveries

& Settlement

Back-office support

• Ensure that the database and portfolios are always kept up to date

• Ensure that the stipulated turnaround times are met

• Ensure that all documentation or communication sent out meets all technical and professional compliance

• Ensure that all queries are dealt with professionally, effectively and timeously

• Ensure effective communication with role players involved in the query

• Assist assessor with assessment administration as and when required

• Ensure that all information required to assess a claim is followed up timeously

• Ensure that emails are regularly monitored, and responses are sent out with the 48 hour turnaround times.

• Transmit claims for payment or further investigation.

• Transmit supplier payments

• Calculate amount of claim.

03-2017 to 03-2018 Sales Administrator

FloSolve Solution

• UPDATING RECONS, QUOTATIONS, CAPTURING, UPDATING CUSTOMER CALL REPORT, SWITCH BOARD, CAPTURING INVOICES, Education

Year of completion 2017 Ilearn

Sandton

• Business Admin

Year of completion 2019 Advanced Assessments

Roodeport

• Generic Management

Training and Certifications

April 2022

YES4Youth Work Readiness Training

• Money management

• Sales and Marketing

• Professionalism

2017

Other Training/Certificate Name, Institution

• Frontline excellence

References

Available upon Request

PAYMENTS AND UPDATING KILOMETERS. I AM FAMILIAR WITH MS WORD, EXCEL, POWER POINT, OUTLOOK, SYSPRO ETC

Contact this candidate