Customer Service Collections Specialist
Resume:
CONTACT
Shantel S. Tracey
************@*****.***
HOBBIES
Writing
Reading
Volunteering
Exercising and Healthcare
EDUCATION
Coalition School for Social Change
September 1999 – June 2003
Borough of Manhattan Community College
August 2003 – October 2006
WORK EXPERIENCE
National Recovery Agency – Collections Specialist
June 2019 – Present
Answering inbound and make outbound calls to consumers.
Applies critical thinking and problem-solving skills to resolve accounts for various clients.
Commitment to excellent customer service according to our client’s standards.
Ability to overcome objections and utilize strong negotiation skills to resolve consumer ‘s past due accounts
Consistently made weekly goals and achieved commission based on company’s bonus structure.
Nationwide Insurance – Claims Specialist
June 2015 – June 2019
Primary responsibilities included investigating and settling all assigned property losses including collision, comprehensive, in first and third -party damage claims.
Checked for appropriate coverage, investigate fax via recorded statements, determine liability, review estimates and appraisals of vehicle damage, and negotiated settlements.
Responsible for the handling of claims in accordance with prescribed authority and according to claims best practices.
Promoted and provides "On Your Side" customer service and sales.
Medicare - Claims Specialist
July 2011- June 2015
Responded to customer questions via telephone and written correspondence, regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Develops and maintains positive relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
TD Bank – Banking Specialist
October 2006– May 2011
Responsible for solving customer problems, performing account transactions and educating customers about bank products/services.
Handled inbound calls to service more than 140 consecutive customers inquiries per day with speed, accuracy and efficiency.
Assisted in exceeding service goal by minimizing customer wait times and efficiently servicing customers' needs while acting as a liaison between the customers and departments within the company.
SKILLS
Communication skills
Computer skills
Customer service skills
Interpersonal skills
People skills
Organizational skills
Sales skills
Negotiation skills
LICENSE
Basic Life Support (BLS)/CPR
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