MD Teharat Ali

Location: India

Nationality: Indian

Email: adsdl8@r.postjobfree.com

Mobile Number: 009***********

Relocation Anywhere in world

CAREER OBJECTIVE:

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Detail-orientated and able to learn new tasks quickly and effectively. Pursuing similar position where skills in issue resolution will be embraced.

SKILLS:

-Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.

-Excellent active listening skills and ability to give my complete attention to patrons during busy times.

-Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.

-Effective at multiple point of sale software systems.

-Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.

-Solid background in organizing other wait staff and hosts, coordinating my responsibilities to ensure a smooth flow of service. PROFESSIONAL EXPERIENCE:

Waiter, Costa Cruises, Genova Italy (Oct 2019 to Ongoing) Roles and Responsibilities:

Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Guided guests through dining rooms and provided needed assistance.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Liaised with customers during meals to ensure orders were received correctly and were enjoyed.

Regularly communicated with kitchen and bar staff to maintain smooth front- of-house service operations and minimize potential delays to service.

Cleared, set and restocked tables.

Checked on guests to ensure satisfaction with each food course and beverages.

Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.

Resolved complaints from guests by listening to issues and notifying restaurant manager.

Waiter, MOMO Cafe, Courtyard by MARRIOTT Mumbai International Airport, India (Dec 2017 to Oct 2019)

Roles and Responsibilities:

Greeted guests in pleasant and courteous manner.

Assisted guests with making menu choices in informative and helpful fashion. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.

Checked on guests to ensure satisfaction with each food course and beverages.

Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly. Waiter, Indigo delicatessen, India (Aug 2016 to Dec 2017) Roles and Responsibilities:

Cleaned tables, removed dirty dishes, and replaced table linens.

Replenished clean linens, glassware, silverware, and dishes.

Supplied service staff with food.

Served patrons with water, coffee, and condiments.

Cleaned and polished furniture, shelves, walls, and equipment.

Stocked refrigerators with bottled beer and wines.

Requested and recorded customer orders and totaled orders with cash registers.

Notified kitchen staff of special orders and shortages.

Monitored and ordered food items and kitchen supplies EDUCATION QUALIFICATION:

H.S.C. (Higher Secondary School Certificate), Dr. Indal Singh Naveen R.K.P.L.D. Kishan Collage (Bihar), India, 2011

S.S.C. (Secondary School Certificate), Shri Mathura High School, India,2009 AREAS OF EXPERTISE:

Upbeat, outgoing and positive

Highly responsible and reliable

Interpersonal skills

Menu knowledge

High-volume dining

Quick learner

Barista experience

Table check-ins

Works well under pressure

Food and beverage service

Latte art

Coffee brewing

Coffee machinery

LANGUAGES:

English (Excellent)

IT SKILLS:

Microsoft Word / Microsoft Excel / Microsoft Office / Zoom / Skype / Facebook / social media / Instagram

HOBBIES & INTERESTS:

Sing a song as per mood, cook something in leisure time, listening 80s & 90s songs, Explore the world

REFERENCE AVAILABLE UPON REQUEST

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