Personal Assistant Front Desk
Resume:
JENNIFER
THORNE
*************@*****.***
Kenosha, WI 53142
SKILLS
Confidentiality and Discretion
Multi-line Phone Systems
Client Support / Relationship
Management
Intake / Front Desk
Transcription
Typing / Filing
Calendar Management
Deadline Monitoring
Writing Skills
Project / Organizational skills
Personal Assistant Experience
HR / Office Management
Administrative Experience
Medical Records Ordering
Summarizing Records
Medical Bills
Medical/Legal Terminology
Legal Drafting
Proofreading
MS Word / Excel
MS Outlook / Office
Needles Program
Filevine Program
Medicare
Windows
Adobe Acrobat
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. WORK HISTORY
Habush Habush & Rottier - Paralegal
Kenosha, WI 06/2016 - Current
Conducted detailed client intakes and entered
information into company database. (Needles &
Filevine)
Conferred with clients and other involved parties to gather and track case information.
Draft various correspondence, pleadings and
statements.
Coordinate with several attorneys to set up
depositions, mediations and arbitrations.
Contact medical facilities to set up conferences with doctors.
Assisted counsel in preparing answers, providing documentation and information for discovery request.
EFile documents in the State of Wisconsin's Circuit Court.
Request medical and billing records and maintaining good follow up with providers to ensure timely
retrieval.
Maintain client contact.
Comprehension of medical terminology: Read medical records and summarize.
Keep detailed medical and special damage summaries.
Work hand in hand with insurance adjusters to maintain accurate liens and obtain proper plan language.
Kofax
Microsoft Outlook
Document Management
Negotiation
Case File Preparation
Litigation Support
Filing System Organization
Trial Preparation Assistance
Exhibit Preparation
Electronic Discovery
Settlement Statements
EDUCATION
Mary D. Bradford
Kenosha, WI 05/1988
High school diploma
Knowledge in policy terminology and assisted clients with benefits within their policies such as medical payment provisions.
Determining phase of each file and making progressive moves to guarantee timely movement of cases and
meet deadline requirements.
Provide insight to assigned attorney with any issues that arise and strategizing to create the best possible outcome for our client.
Contact various facilities to verify accurate billing information.
Seeing to the closing of settled files and proper destruction of sensitive materials.
Habush Habush & Rottier - Legal Assistant
Kenosha, WI 06/2014 - 06/2016
Transcribed various letters and statements.
Drafted pleadings.
Input new case files to our case management system with accurate data.
Scheduled appointments with clients, court
appearances, depositions, and mediations.
Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Managed accounts and client records of clients,
observing confidentiality and extreme discretion.
Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Organized key evidence exhibits to prepare for trials.
Prepared case summaries for mediation conferences.
Seeing to the closing of settled files and proper destruction of sensitive materials.
EFiling documents in the State of Wisconsin's Circuit Court.
Handled office scheduling and made notes for
deadlines, motions and other important dates.
Began taking on my own cases and learning the role as Paralegal.
Habush Habush & Rottier - Receptionist
Kenosha, WI 06/2010 - 06/2014
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Managed multi-line phone system directing individuals to desired personnel and providing general information.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Handled incoming and outgoing mail process, including documenting necessary data within our case
management system and ensured documentation was
transferred into our electronic file system.
Supported staff with special projects.
Maintained and organized client paper files.
Prepared intake materials with necessary authorization forms and contracts.
Requested medical and billing records, and maintaining good follow up with providers to ensure timely retrieval
Contacted various facilities to verify accurate billing information.
Entered client costs into case management system.
Resolved customer problems and complaints.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled and confirmed appointments and meetings for senior management team.
Prepared conference rooms for depositions, etc.
Disposed of sensitive materials and was HIPPA
compliant.
Shopko - Certified Pharmacy Technician
Kenosha, WI 01/1993 - 06/2010
Answered incoming phone calls and addressed
questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems and locating items.
Answered incoming phone calls and addressed
questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Communicated directly with doctors’ offices via
telephone, fax, and email.
Completed paperwork, entering prescription and
insurance or billing information into patient profiles.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Counted, measured, and compounded medications
following standard procedures.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy
efficient.
Worked with computerized and automated systems for dispensing medications and editing new patient
profiles.
Resolved non-routine issues like third-party billing, computer system and customer service issue
Resolved non-routine issues like third-party billing, computer system and customer service issue.
Reviewed and verified customer information and
insurance provider information.
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