Center Service Customer
Resume:
Nirmala Donthikurty *******.*******@*****.*** 470-***-****
Career Objective
Seeking a challenging position that will utilize my strong communication, leadership and organizational skills.
Skills and Administrative Knowledge
Highly skilled in working in fast paced environments demanding strong organizational and Interpersonal skills.
Team player, Outgoing, Enthusiastic, innovative, personable and strong adherence to rules, regulations and guidelines.
Ability to make quick and accurate decisions, delegate tasks diligently to achieve set goals.
Good Analytical and mathematical skills.
Possess good judgment, tact and discretion.
Trustworthy, ethical, confident and poised in interactions with individuals at all levels. Detail oriented, resourceful and multi-task effectively.
Academic Qualifications
Bachelor’s degree in Computer Science, Andhra University, Visakhapatnam. India.
MBA Graduate in HRM from NIBM, Chennai, India.
EXPERIENCE
HR Manager
QData, Inc. June 27, 2022 to Present
Handle and manage the full cycle of onboarding process
Raise background verification check requests
Onboarding documentation and formalities to be completed for new Hires (W2/C2C/1099/IN-HOUSE) Consultants.
Daily reporting and accurate summaries of candidates, updates on all tasks in a timely manner. Ability to meet the tight deadlines.
Keep and report accurate and confidential information of all candidates, from application through hiring/termination.
Meet with Household contacts regarding the staff placement and HR-related issues.
Act as a point of contact and gatekeeper for Principals on all HR related process providing timely response.
Update Oorwin with candidate summaries, project assignments.
Add consultants on ADP profile, and support payroll team
Follow up with all C2C Vendors and C2C Consultants with own LLCs to get their banking information, and update on company banking profile, and help support payroll team.
Train In-House team on the requirements.
Maintain Compliance and update its notifications accordingly to team members.
Send Offer letters to new onboard Consultants
For W2 Consultants: Collect and complete Form I9s, send e-Verification requests, and send its copies to upstream vendors.
For C2C Consultants: collect and verify Form I9s, and e-Verify copies, save in company records for audit.
Work on COI requests to both Upstream and downstream clients/customers.
Collect Payroll documentation,
Maintain records in company files for audit ready everytime
For C2C and 1099 Consultants: deal with their employers on completing paperwork.
Follow ups to be made with all parties to close the paperwork.
Background verification requests to be raised for new hires, until it is completed daily follow up is made and its status is updated in a tracker to be shared internally to the relevant department
All onboarding employee’s data need to be filled in a separate company software, send Timesheets/Expense entry procedures.
Timesheets/Expense approvals
Daily meetings with Directors on day-to-day activities, follow ups.
Regular meetings with Accounts team discussing status of pending Timesheets, discrepancies, consultants requests/enquiries.
Good Record in maintaining regular Master sheet with Consultants Contact & Project Information,
collecting Documentation from Consultants (related to HR & Immigration),
Handling Consultant Complaints, maintain good communication with Vendors,
Payment collection from vendor, updating the vendor responses & complaints to higher management (President/Vice President) and Accounts Team,
Bi-Weekly payroll related follow ups
Update consultant bank details on ADP, send emails to consultants, and assist on calls on ADP registration
Follow up on W4 Forms
Update Form I9s and W4 Forms on ADP
For C2C Consultants, downstream clients bank information to be collected, save in company profile, update bank online for releasing payments
Consultants resignation emails/letters – to be addressed, follow ups to be made until they are offboard, get their current contact information for any formalities
Office calls to be answered, appropriate actions to be taken
Internally process improvement steps to be initiated
Swift and smooth workflow methods to be designed, discuss, and implement
Verify consultants immigration documents, update in company profile.
Draft, Verify, Review& Abstract of Legal Documents includes Staffing, Software, Licensing, Development, Implementation and any other Master Agreements, Non-Disclosure Agreements (NDA), Non-Compete Agreement (NCA), Corp to Corp Agreements, Independent Contractor Agreement/ICA/1099, Referral Agreements, Amendments, Addendums, Extensions, Terminations, Purchase Orders/Statement of Work/Exhibits/Work Schedules.
Abstract required clauses and store in relevant folders.
Co-ordinate with New Clients & Vendors Engagement for Business Development.
Provide required documentation to Client & Vendor as per engagement process.
Co-ordinate with Existing Clients and Vendors for Enhancement of Business.
Contract Negotiations with End Clients, Implementing Partners, Vendors and Suppliers.
Signing Authority & Judgement Maker for Contracts.
Validate Contracts Pre & Post Execution.
Co-ordinate with Clients & Vendors for Contracts Renewal before Deadlines.
Co-ordinate with Clients & Vendors for Remuneration Adjustments for applicable consultants.
Co-ordinate with Supplier for C2C Contracts & Consultant Documentation as per Client Requirements.
HR Admin
Solution IT, Inc. Feb-2014 to Feb- 2015
US HR/Contracts Administrator/Immigration Coordinator/Accounts Receivables
HR activities for offshore office.
Handling Recruitment Process: -
i) Pre-recruitment process:
Receipt of the requirement of the manpower from Director-India Operations.
ii)Recruitment Process:
Select the appropriate Recruitment process (using various sources for sourcing applicants).
Scrutinize and shortlist the applications received.
Conducting Telephonic Interviews & short listing the candidates.
Sent interview call emails as required.
Conducted Interviews through panels.
Forwarding Interview results to concerned Director- India Operations/ President for approvals & follow up.
Prepared offer letters.
iii)Joining Formalities: -
Administrated Joining formalities.
Testimonials verification.
Worked on making new hire paperwork.
Co coordinating to get Employee ID.
Registering new incumbent with biometric thumb impression.
Organizing & conducting Induction program.
Orienting the new hire to the concerned Director-India Operations/ President.
Prepare Offer/ Appointment letters & follow up for its receipt.
Prepare word document for MSA and WO on consultant’s new project.
Upload project related documentation and employee documents on software named Zoniac.
Responsible to get project extension paperwork.
Requesting insurance agent to get required COI to meet Client requirements.
Taking care of Compliance documents like completing employee(s) I-9 forms of new hire within three days of employment start date.
E-verification of new hire.
Collecting extended Work Authorization documents like Stem I-20/ Stem Receipt/Stem Extension/ H-1B to
Update employees’ data.
Working with Immigration team on H-1B Quota cases/H-1B Extensions or Amendments/RFE’s/ Travel
Documentation required for employee(s) Visa Stamping.
Worked with Vendors to get Vendor/Client letters for Visa extension/H-1B Stamping.
Worked on collecting vacation request forms from employees
Worked on updating Clients when an employee(s) plans for a vacation and coordinating with Accounts Department.
Worked on collecting third party compliance documents i.e. I-9 along with supporting documents and required COI.
Handled employee’s issues in regard to Payroll, bonus, vacation, and timesheets.
Supported payroll team on payments.
Directly reported to the CEO and updating forecast of Receivables.
Worked with CEO on updating the transactions with the help of bank statements received from Payroll team.
Manage office budget with advice and support in reducing office expenses by preparing spreadsheets and detailed quarterly analyses reports and work collaboratively on budget decisions.
Worked with Accounts Department to ensure the receipts of all client payments are disbursed as per the agreement. Also make sure the vendor payments are paid on a regular basis to maintain good relations at all time.
Arrange for yearend reviews for the employees and preparing tax report for the entire year.
Sending consultants and employees list to backend team to send them seasonal gifts on occasion of Diwali/Christmas/New Year.
Immigration coordinator
Accounts Receivables.
HR Employee Relations & support Payroll team in timesheets and expenses
Timesheets and expenses follow up.
US Contract Management:
Draft, Verify, Review& Abstract of Legal Documents includes Staffing, Software, Licensing, Development, Implementation and any other Master Agreements, Non-Disclosure Agreements (NDA), Non-Compete Agreement (NCA), Corp to Corp Agreements, Independent Contractor Agreement/ICA/1099, Referral Agreements, Amendments, Addendums, Extensions, Terminations, Purchase Orders/Statement of Work/Exhibits/Work Schedules.
Abstract required clauses and store in relevant folders.
Co-ordinate with New Clients & Vendors Engagement for Business Development.
Provide required documentation to Client & Vendor as per engagement process.
Co-ordinate with Existing Clients and Vendors for Enhancement of Business.
Contract Negotiations with End Clients, Implementing Partners, Vendors and Suppliers.
Signing Authority & Judgement Maker for Contracts.
Validate Contracts Pre & Post Execution.
Co-ordinate with Clients & Vendors for Contracts Renewal before Deadlines.
Co-ordinate with Clients & Vendors for Remuneration Adjustments for applicable consultants.
Co-ordinate with Supplier for C2C Contracts & Consultant Documentation as per Client Requirements.
Provide Renewed Contracts to Suppliers for C2C consultants and store in relevant folders.
Update Renewed Contracts for applicable consultants and store in relevant folders.
Update Renewed Certificate of Insurance (COI) for W2, C2C, 1099 consultants and store in relevant folders.
Provide Exemption Unavailability of Certificate of Insurance (COI) for 1099 consultants and store in relevant folders.
Update Future Placements Sheet for accurate records and store in relevant folders for Executed contracts.
Update Future Placements Sheet for accurate records and store in relevant folders for Semi- Executed Agreements.
Provide Client Logistics for W2, C2C and 1099 Consultants before start date.
Update Project Start Information on Placements Sheet with relevant information.
Update Internal Audit Sheets (Vendor & Client POC) from Consultants for Every Project and store in relevant folders.
Handled Placements and Terminations of the consultants
Maintain Records includes Bank Account Details, W9, W3, MBE (Minority Business Enterprise) & WBE (Women Business Enterprise) Certificates, Withholding Exemption Certificates for Respective States, Certificate of Incorporation, Articles of Association and Good Standing Certificate.
Co-ordinate with CEO, Vice President, Project Managers and various internal & external persons too.
US Immigration Coordinator:
Validation made on immigration status of all Consultants on timely fashion, updated it to Immigration dept. / higher management in a spread sheet for their required action on any paperwork extensions.
Taking care of Compliance documents like completing employee(s) I-9 forms of new hire within three days of employment start date.
E-verification of new hire.
Collecting extended Work Authorization documents like Stem I-20/ Stem Receipt/Stem Extension/ H-1B to
Update employees’ data.
Working with Immigration team on H-1B Quota cases/H-1B Extensions or Amendments/RFE’s/ Travel
Amzur Technolgies, Inc. June 2013 to January 2014
Maintain a Master sheet record of Consultants Contact & Project Information
Gathering HR & Immigration documentation from Consultants,
Handled Consultant Complaints, maintained good communication with Vendors,
Follow up made on payment collections from vendor and updating the vendor responses & complaints to higher management (President/Vice President) and Accounts Team for further action and resolutions.
Handling queries/requests of Cash Advances,
Validation made on immigration status of all Consultants on timely fashion, updated it to Immigration dept. / higher management in a spread sheet for their required action on any paperwork extensions,
helped Vice President on validating Contract Terms & Conditions of projects like Payment & Consultant classification,
timely verified Consultant’s Project work order/Contract validation, as accordingly contact made to vendor on getting a valid extended work order/Contract papers,
Regularly attended USCIS Webinars of FORM I9, E-Verify. Communicate the training updates within team.
Arranged HR Meetings once in a week for 30 min to discuss on Employee HR enquiries.
Pending Queries of the week to be updated to Manager on every Friday for record and discuss for its quick resolution.
Document checklist to be timely verified and following up the missing documents with the Employees.
HR Admin
Indus Valley IT Solutions August 2012 to May 2013
Good Record in maintaining regular Master sheet with Consultants Contact & Project Information,
collecting Documentation from Consultants (related to HR & Immigration),
Handling Consultant Complaints, maintain good communication with Vendors,
Payment collection from vendor, updating the vendor responses & complaints to higher management (President/Vice President) and Accounts Team,
Worked on Cash Advances requests,
timely validated Consultants Immigration status, updating to Immigration dept. / higher management (President/Vice President) for required action on paperwork,
Worked with Vice President on validating Contract Terms & Conditions of projects like Payment & Consultant classification,
timely verified Consultant’s Project work order/Contract validation, as accordingly contact vendor and work on getting valid work order/Contract papers, Register Company email ID for USCIS
Attended Webinars of FORM I9, E-Verify. Document checklist to be timely verified, and follow up made on the missing documents with the Employees, etc.
Customer Service Representative
HSBC-Dubai Process Oct2007 – Aug 2012
Handling Customer’s issues in regard to their Credit cards and Banking for Dubai.
Meeting the Quality set targets on handling complaints.
Promoting bank products via Internet banking
Direct Report to Floor Supervisor.
Worked with the customers by updating the transactions with the help of bank statements.
Constant communication with customers in solving their queries.
As the Customer Care Executive, proved as a driving force behind delivering the finest customer service in the media services industry by managing and delivering exciting new initiatives to increase customer base and keep customer retention high.
Management of the monthly accounting close, revenue recognition, review of journal entries, billings, and other subsystem transactions.
Handling escalation calls, irate customers to retain them.
SKILLS
Skill Name
Skill Level
Last Used/Experience
Customer Service
Expert
Currently used/5 years
Call Center Service Operations
Expert
Currently used/5 years
Complaint Handling/Dispute Resolution
Expert
Currently used/5 years
Achievements
Participated and won prizes in elocutions and debate competitions.
Won an award of Best Employee of the year in every consecutive year.
Won a reward of Management Appreciation as a dynamic person and for outstanding performance.
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